unscribe from free account by partner xs4all to paying account

[tooni4]

Hello,

Because off moving abroad I unscribe my xs4all internet account with free premium spotify.

Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay by my bankaccount for premium and keep all my playlists .

Please tell my that this is possible and how, because the helpdesk off xs4all told me it is not possible and I will lose all my playlists

.......

[Thedev]

Hi! Welcome to the community! If the customer service team told you that this is not possible, why would they lie to you? Don't quote me on this but I believe if you can change your payment method on this page then I think it'd be possible for you to save this account and keep your playlists. 

[Liam]

Hi, I am not entirely sure but I believe that accounts linked to a partner have to be kept with the partner, and the partner has entire control over the accounts.

I would suggest you try and unlink from your pofile options, on the spotify website, and then attempt to add proper payment details and see if you can pay for a premium subscription with it.

If this doesn't work, then create a new account, and subscribe to all of your playlists from your old account. You can also duplicate these playlists to make them your own, so you have control over them 🙂

[FriekoRieko]

Your account and subscription are not the same. Cancelling your subscription does not make you loose any of your account settings or preferences like playlists. After cancelling free premium with xs4all, and subscribing to premium yourself, you will still have the old playlists in your account. 

[tooni4]

I am so sorry but don’t understand. I have a account by Movistar in Spain.

Use to have a account in Holland by xs4all but when I moved to Spain, I changed my account.

What can I do to settle things. Always log in by Facebook as I don’t know my password no more 😞

Thanks in advance, Kind Regards, Tooni