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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14855 Views

7 replies

11 likes

Security
  • 14855 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554385 Views

991 replies

116 likes

Account
  • 554385 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131229 Views

74 replies

12 likes

Account
Login
Premium
  • 131229 Views
  • 74 replies
  • 12 likes

Solved!! Spotify says I need to upgrade to premium when I have a premium account

Hi, I went on to Spotiify yesterday and any song I tried to play I got a message saying I have to upgrade to Spotify premium. I have been paying and having access with no problems for months and I don't understand why I have had my subscription stopp...

Casual Listener

Hi, I went on to Spotiify yesterday and any song I tried to play I got a message saying I have to upgrade to Spotify premium. I have been paying and having access with no problems for months and I do...

Madude

Newbie

33544 Views

53 replies

1 likes

  • 33544 Views
  • 53 replies
  • 1 likes

Perfil de Artista vs Perfil Pessoal

Ola pessoal, Se você é artista e está se perguntando como faz para poder ter mais acesso às suas informações de artista (trocar foto, incluir suas playlists lá, ou até mudar a capinha das playlists), ou ainda, fazer com que seu perfil pessoal seja ma...

Regular

Ola pessoal,    Se você é artista e está se perguntando como faz para poder ter mais acesso às suas informações de artista (trocar foto, incluir suas playlists lá, ou até mudar a capinha ...

lc3004

Newbie

18108 Views

1 replies

3 likes

Account
  • 18108 Views
  • 1 replies
  • 3 likes

I can't get my free 30-day trial

I'm trying for 2 days to get this trial but it doesn't work . I think this problem about servers but every I try to get premium it doesn't work . I' am sure about my credit card informations plz help

Casual Listener

I'm trying for 2 days to get this trial but it doesn't work . I think this problem about servers but every I try to get premium it doesn't work . I' am sure about my credit card informations plz help

184 Views

0 replies

0 likes

Account
Free
Premium
  • 184 Views
  • 0 replies
  • 0 likes

Flytta mellan länder

Hej, jag har spotify premium för hela familjen. Hittils har vi bott i Spanien, men har precis flyttat till Sverige. Jag ka inte byta land, det är inte möjligt att redigera den delen pâ mitt konto.... Hur gör jag? Tack, Sara

Newbie

Hej, jag har spotify premium för hela familjen. Hittils har vi bott i Spanien, men har precis flyttat till Sverige. Jag ka inte byta land, det är inte möjligt att redigera den delen pâ mitt konto.......

jajagmikko

Newbie

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

ik ben mijn e-mail en wachtwoord vergeten

ben mijn e-mail en ww vergeten maar weet wel mijn account naam 

Newbie

ben mijn e-mail en ww vergeten maar weet wel mijn account naam  

1398 Views

0 replies

1 likes

Account
  • 1398 Views
  • 0 replies
  • 1 likes

idee per Altri piani di abbonamento

Ciao a tutti , mi sono appena iscritto e vorrei proporre una idea ( probabilmento non è neanche la zona giusta , chiedo scusa )Sono un utente free con iphone e credo che Spotify sia una App interessante e sia giusto che per avere tutte le funzioni si...

Newbie

Ciao a tutti ,  mi sono appena iscritto e vorrei proporre una idea ( probabilmento non è neanche la zona giusta , chiedo scusa ) Sono un utente free con iphone  e credo che Spotify sia un...

207 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Tarjetas de regalo

Los codigos de las tarjetas de regalo funcionan en todo el mundo?

Casual Listener

Los codigos de las tarjetas de regalo funcionan en todo el mundo?

Ramarbert

Newbie

2394 Views

4 replies

0 likes

Subscription
  • 2394 Views
  • 4 replies
  • 0 likes

Can I use my existing username as my artist name?

Hello, I am looking into becoming an artist on Spotify. My current username is the same as my artist name will that cause any conflict? Will I be able to have an artist account named "bretsil" even though I already have a normal Spotify account named...

Casual Listener

Hello,   I am looking into becoming an artist on Spotify. My current username is the same as my artist name will that cause any conflict? Will I be able to have an artist account named "bretsi...

KingOfHelping

Roadie

571 Views

1 replies

0 likes

Account
Other
  • 571 Views
  • 1 replies
  • 0 likes

Cancel Subscription

Hi, i'm coming today because i wanted to cancel my monthly subscription but with this maintenance i'm forced by spotify to wait.. The money withdraw will be today and i'm **bleep**ed because i can't cancel this subscription. What can i do to not get ...

Newbie

Hi, i'm coming today because i wanted to cancel my monthly subscription but with this maintenance i'm forced by spotify to wait.. The money withdraw will be today and i'm **bleep**ed because i can't ...

KingOfHelping

Roadie

304 Views

1 replies

0 likes

Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Just dont use it

I have not been charged since I sign up for it and I don't use it and all of a sudden I see them taking money out of my account. Please refund me my money and cancel my subscription please.

Newbie

I have not been charged since I sign up for it and I don't use it and all of a sudden I see them taking money out of my account. Please refund me my money and cancel my subscription please.

musiccornercv

Roadie

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Log out everywhere

I think someone else is using my account. How can I log out from all units that are used by my account?

Newbie

I think someone else is using my account. How can I log out from all units that are used by my account?

abbysyp

Casual Listener

431 Views

1 replies

0 likes

Security
  • 431 Views
  • 1 replies
  • 0 likes

Swindlers!

This stupid app called spotify tried to swindle money out of me.And they got much more then it says.ı get charged 2 times for student premium and ı dont get any **bleep** for 2 days.And none of the **bleep**ing members or workers wont give any **blee...

Casual Listener

This stupid app called spotify tried to swindle money out of me.And they got much more then it says.ı get  charged 2 times  for student premium and ı dont get any **bleep** for 2 days.And n...

Maxim

Spotify Star

369 Views

1 replies

0 likes

Premium
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Multiple devices with premium family

We have a Spotify premium familiy account but every time we want to use Spotify on more devices simultaneously the other device stops playing. We use a Macbook, a Windows laptop and android devices. Always with wifi or mobile streaming. Who can help?

Newbie

We have a Spotify premium familiy account but every time we want to use Spotify on more devices simultaneously the other device stops playing. We use a Macbook, a Windows laptop and android devices. ...

monruss

Newbie

22927 Views

5 replies

0 likes

  • 22927 Views
  • 5 replies
  • 0 likes

Solved!! Disassociate from Spark New Zealand

Hi, Last month, I changed my Spark New Zealand plan so as to not involve Spotify. However, my Spotify account still says: Your subscription is associated with our partner Spark New Zealand, please refer to Spark New Zealand for questions regarding yo...

Regular

Hi,   Last month, I changed my Spark New Zealand plan so as to not involve Spotify. However, my Spotify account still says:   Your subscription is associated with our partner Spark New ...

caledonianchris

Regular

4356 Views

9 replies

0 likes

Premium
Subscription
  • 4356 Views
  • 9 replies
  • 0 likes

Problemi di accesso

Salve non riesco ad accedereHo reimpostato la password ma continua a darmi login non riuscito con il messaggio che posso usare spotify all'estero solo per 14 giorniSono tornata da poco dalla Spagna dove però non l'ho usato

Newbie

Salve non riesco ad accedere Ho reimpostato la password ma continua a darmi login non riuscito con il messaggio che posso usare spotify all'estero solo per 14 giorni Sono tornata da poco dalla Spag...

642 Views

0 replies

0 likes

  • 642 Views
  • 0 replies
  • 0 likes

When you remove a playlist, does the follower gets a notification?

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

Casual Listener

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

chloem

Newbie

60458 Views

6 replies

0 likes

  • 60458 Views
  • 6 replies
  • 0 likes

Your playlist/Your Library

How come i have "Your Libraray" and my family has "Your Playlist"? how can i get "Your Library" on theres? Thanks

Casual Listener

How come i have "Your Libraray" and my family has "Your Playlist"?   how can i get "Your Library" on theres?   Thanks 

mcnaryroger

Casual Listener

614 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 614 Views
  • 4 replies
  • 0 likes