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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80582 Views

28 replies

0 likes

  • 80582 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101510 Views

9 replies

2 likes

Account
Login
  • 101510 Views
  • 9 replies
  • 2 likes

Cannot find all my play lists even though lists are public?

For some reason, when seeking my own play lists by just using my own profile name (worked before), I cannot get all of my play lists, even though the lists are public. Earlier, I only had to go "find" and set my profile name and I got all my list but...

Newbie

For some reason, when seeking my own play lists by just using my own profile name (worked before), I cannot get all of my play lists, even though the lists are public.   Earlier, I only had to...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Solved!! download spotify in Thailand

I've been a premium user for years now. I lost my phone while traveling, and now in Thailand when i bought a new phone, i can not download spotify? Please help me, i am on android.

Casual Listener

I've been a premium user for years now. I lost my phone while traveling, and now in Thailand when i bought a new phone, i can not download spotify? Please help me, i am on android.

MattSuda

Spotify Star

7020 Views

6 replies

1 likes

  • 7020 Views
  • 6 replies
  • 1 likes

Solved!! Access Spotify in Thailand

I have a premium account which I set up in Australia and I'm currently travelling in Thailand. Due to other phone issues I had to restore my Samsung Galaxy S7 to it's Factory settings so I lost my Spotify. I can't find anywhere to download the Spotif...

Casual Listener

I have a premium account which I set up in Australia and I'm currently travelling in Thailand. Due to other phone issues I had to restore my Samsung Galaxy S7 to it's Factory settings ...

MattSuda

Spotify Star

15575 Views

8 replies

0 likes

Login
  • 15575 Views
  • 8 replies
  • 0 likes

Impossible to change the country

Hello there! My account username "aamsc". I followed all the steps in the guide (https://support.spotify.com/ie/article/How-can-I-change-my-country-setting/) and I tried to update with my Irish paypal account and my Irish debit card also, but it is i...

Casual Listener

Hello there!   My account username "aamsc".   I followed all the steps in the guide (https://support.spotify.com/ie/article/How-can-I-change-my-country-setting/) and I tried to update w...

aamsc

Casual Listener

484 Views

2 replies

0 likes

Account
Subscription
  • 484 Views
  • 2 replies
  • 0 likes

how do you find what email is linked to my spotify account without logging into the account?

I recently reset my password to my account, but when I put in the new password it didnt work. Instead what hapened was it logged me onto a new account that I had no recollection of making. This new account was registed under my email with the passwor...

Newbie

I recently reset my password to my account, but when I put in the new password it didnt work. Instead what hapened was it logged me onto a new account that I had no recollection of making. This new a...

mariajohans

Newbie

526 Views

1 replies

0 likes

Account
Login
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Another person controls my Spotify

Hi all, Since today I'm not able to listen my spotify playlists on my iPhone because it keeps switching to other music on another (for me unknown) device PS4-524. When I pause the song, someone seems to unpause it. When I switch to another song, it's...

Casual Listener

Hi all,   Since today I'm not able to listen my spotify playlists on my iPhone because it keeps switching to other music on another (for me unknown) device PS4-524. When I pause the song, some...

daredevll

Newbie

523 Views

3 replies

0 likes

Account
  • 523 Views
  • 3 replies
  • 0 likes

Double Charged

Please help- I am being charged twice a month since March

Newbie

Please help- I am being charged twice a month since March

kejt_

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Wrong artist profile

Hello. I created an artist profile verified of my band; But my account has been linked to another artist's profile with the same name. So at this point I find my account (with the mail of my band) connected to the wrong artist page. How do I link my ...

Visitor

Hello. I created an artist profile verified of my band; But my account has been linked to another artist's profile with the same name. So at this point I find my account (with the mail of my band) co...

MattSuda

Spotify Star

549 Views

3 replies

0 likes

  • 549 Views
  • 3 replies
  • 0 likes

Someone logged into my account. Can I figure out who they are?

I just discovered someone hacked into my account and was using it to stream music (they had bad taste). I changed my password and logged out of all devices, but now what I'm wondering is if it's possible to get any information about who this person i...

Newbie

I just discovered someone hacked into my account and was using it to stream music (they had bad taste). I changed my password and logged out of all devices, but now what I'm wondering is if it's...

MattSuda

Spotify Star

938 Views

1 replies

0 likes

  • 938 Views
  • 1 replies
  • 0 likes

Replace cellphone and not getting premium

Hi,I getting a new cellphone . My old was broken . It is normal when i connect the new spotify on the new cellphone with Facebook , i'm on Basic spotify? i paid for Premium ( i got the received paypal) on my old cellphone and i dont see my all playli...

Casual Listener

Hi, I getting a new cellphone . My old was broken . It is normal when i connect the new spotify on the new cellphone with Facebook , i'm on Basic spotify? i paid for Premium ( i got the received p...

Nico

Community Legend

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes

My top songs for 2016, can anyone access it?

Recently my partner was playing music on his phone and I recognised the playlist as my top songs of 2016, song for song in the exact order of my playlist. I dont share my playlists on facebook and nor is he a follower and I also didnt send him screen...

Newbie

Recently my partner was playing music on his phone and I recognised the playlist as my top songs of 2016, song for song in the exact order of my playlist. I dont share my playlists on facebook and no...

291 Views

0 replies

0 likes

Account
  • 291 Views
  • 0 replies
  • 0 likes

Account Settings

I have a Premium account, being charged for it and all, but on the mobile app I'm not able to skip ads or songs.I've logged out of the app, turn my phone and its still not working. The app has my account listed as "Premium" but I'm not getting the be...

Casual Listener

I have a Premium account, being charged for it and all, but on the mobile app I'm not able to skip ads or songs. I've logged out of the app, turn my phone and its still not working. The app has my...

MauricioRebollo

Newbie

392 Views

1 replies

0 likes

Account
Premium
  • 392 Views
  • 1 replies
  • 0 likes

how to see who follows my playlists

How can I see who follows my playlists?? I see I have two followers on one of them, and I really want to see who they are.

Newbie

How can I see who follows my playlists?? I see I have two followers on one of them, and I really want to see who they are. 

toasterface

Regular

4804 Views

1 replies

0 likes

  • 4804 Views
  • 1 replies
  • 0 likes

Solved!! Give me an answer spotify

Can someone give me the email to customer service.

Newbie

Can someone give me the email to customer service.

talissa_silva28

Newbie

613 Views

2 replies

0 likes

Account
Subscription
  • 613 Views
  • 2 replies
  • 0 likes

Cannot change language in the account panel

I cannot see the option to change language of the account panel. Everything shown on the website under https://www.spotify.com/pl/account/ is in Polish. I'd like to change that to English, as that's the default language for my OS & browser.

Regular

I cannot see the option to change language of the account panel. Everything shown on the website under https://www.spotify.com/pl/account/ is in Polish. I'd like to change that to English, as th...

PiotrDab

Regular

786 Views

3 replies

0 likes

Account
Other
  • 786 Views
  • 3 replies
  • 0 likes

Conta premium não funciona

Fiz a contratação do plano premium eu consigo baixar músicas e escutar offline porém não consigo mudar de uma faixa para outra pois informa que eu não tenho uma conta premium, eu já fiz todos os procedimentos indicado no suporte do spotify porém sem ...

Newbie

Fiz a contratação do plano premium eu consigo baixar músicas e escutar offline porém não consigo mudar de uma faixa para outra pois informa que eu não tenho uma conta premium, eu já fiz todos os proc...

jorimar-br

Newbie

853 Views

2 replies

1 likes

  • 853 Views
  • 2 replies
  • 1 likes

sai da minha conta do Facebook e não consigo entrar mais na minha conta

Estou com um grande poblema aqui, meu email foi bloqueado Pq meu pc estava com vírus e aparentemente alguem usou meu email pra passar span.Por isso nao concigo recuperar minha conta.Sou usuário premium e nao quero perder minha conta, mas se for o cas...

Newbie

Estou com um grande poblema aqui, meu email foi bloqueado Pq meu pc estava com vírus e aparentemente alguem usou meu email pra passar span. Por isso nao concigo recuperar minha conta. Sou usuário p...

470 Views

0 replies

0 likes

  • 470 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution recover playlist and music from another account

I want to know how to recover an inhabilited account i didnt receive any maiI and i cant access. it says that my user name and my email its not associated to any active account and if i cant want to recover my music and playlists to a new account.

Casual Listener

I want to know how to recover an inhabilited account i didnt receive any maiI and i cant access. it says that my user name and my email its not associated to any active account and if i cant want to ...

Yutz

Casual Listener

1186 Views

2 replies

0 likes

Account
  • 1186 Views
  • 2 replies
  • 0 likes

Não consigo fazer um convite para Familia Premium

Recentemente eu recebi um email informando que: "Não foi possível confirmar que o endereço de PESSOA DA FAMILIA é o mesmo que o seu. Por isso, pedimos para essa pessoa verificar sua conta. Se não recebermos um retorno em até 7 dias, essa pessoa será ...

Newbie

Recentemente eu recebi um email informando que:   "Não foi possível confirmar que o endereço de PESSOA DA FAMILIA é o mesmo que o seu. Por isso, pedimos para essa pessoa verificar sua conta. ...

Bittencourt

Spotify Star

993 Views

5 replies

0 likes

  • 993 Views
  • 5 replies
  • 0 likes