I think you are missing the point... It's not about discussing terms and conditions, its not a legal thing, otherwise many people would be jumping on them. It's about lack of loyalty, lack of communication.
For instance the Android version without SD card is preposterous...Users are not able to uise the premium features in their totallity, because SD space on most android phones is essential to be able to carry one single big playlist! Not resolving for months and months something that is clearly not a programming difficulty, and saying "working on it" is not a good communication with their premium PAYING users.
We are not in the era where company secrecy was rule and user opinion meant nothing. It is the other way, and you can rise with yyour fanbase as quickly as they can destroy you.
For you, maybe not buying a cazzettes album, or just managing some buys in 7digital is ok. But if you understand most users complaining in these 11 pages of rant, you'll understand many are DJ's that organize, search and listen on spotify to then later buy. Or useres that simply have their buying made a LOT easier by spotify. And yes, it is not an "advertised feature" of premium to be able to buy songs, but having a PAYED software being downgraded on its functions is surprising and a shot in the foot.
See... they don't HAVE to fix SD card support in Android... they don't HAVE to restore music store feature... but both features absolutely kill the full experience and are one of the main reasons many people are paying for. Not communicating, evading answers, removing features and giving standard pr posts and notices is a big big step into making people get angry and flee the service. In these days, alternatives show up fast and greed/pride/autism turns into oblivion fast.
If Adobe removes the crop feature from Photoshop, are the users being prived from the main and most amazing functions of the software? No. Is there going to be massive complaints? Yes. Even a small feature can make all the difference for a lot of users. Even ig you have a turn around. You simply don't remove features without giving a nice alternative, its called crippling.
And i can asure you you don't see anywhere in adobe's promotion and descriptive material: You can crop images if you buy it!
You get the point hopefuly....
Many times the creators of something don't fully realize that the idea they have of their baby anbd the real use/value people give can be different. Spotify admins have been keen on not understanding their community, of removing features praised by its users, and not understanding they had created probably the best and only digital audio store full experience (listening, discovering, sharing, organizing, buying).
There is simply no other business around that allows you to merge your music listening/organizing with sharing and buying. Its an amazing combo and it suits many different kinds of users.
The total lack of a true response for something absolutely puzzling from the business point of view [price music for a margin=profit / remove buying=no profit from downloads] is what is making people angry. Having a premium software downgraded (being adverstised as a feature or not) is unacceptable, specially without a good reason for it and its explanation.
The fact that you as a Junior VIP come in this thread trying to put out the fire repeatedly and not the spotify people tells a lot about their non communication. The fact that on the android sd issue even spotify members talk about the workaround some user discovered is very scary.
And yes... what is to tell that if they cripple features, don't listen or at least answer their premium users, if they are one of the services artists least crave for because of the rates payed, if specialized press talks about some red numbers, what is to asure the premium useres that they won't become with thousands of musics and dozens of organized music lost with a surprising and sudden end of service? What is our warranty that they will communicate on time? Their track record is not good lately... Is spotify safe? are we putting money into a future "disaster" with our digital music collection and investment?
Boom!
Fuz
Staff / Moderator/ 3 years ago in Social & Random