Spotify unable to login, Facebook account problem

[sushipack321]

I have been using Spotify for a few years now, and when I first made my account it was by directly signing up using Facebook info. I tried to follow friends, since it keep having the error can't find friends, I ended up logging out, used another Spotify account to link to my Facebook to try and follow friends if it is possible, but that account doesn't have my Premium / playlists saved. This might've created some sort of a 'crash' between old account and new one, making my old account unable to be accessed now. So now I try to login using my Facebook info, Spotify desktop logs me into the account for like 6 seconds and logs me out ( I can still see premium on top ). 12129970125 is my premium account, and sushipack321 is my other account, is there any solution to this?

I tried to reset my password, it says I have been using Facebook id and password to login, and now if I login to my Facebook it's linked to my sushipack321 account, my old stuff is gone for now.

[Jacob]

Hey @sushipack321, welcome to the Spotify Community!

The best solution to your problem would be to have Spotify merge your accounts.

You can contact Spotify support here, they may be able to help you sort out the issue. If the above link tries to direct you to a guide, simply click "I Still Need Help" to be taken to a contact form. If you get an email directing you back to the Community, reply to this email (even if it is a no-reply!) and Spotify support will contact you shortly.

You can also directly message SpotifyCares on Facebook or Twitter.

If for some reason you don't get a response from Spotify, come back here and let me know and I can try to get you in contact 🙂