Spotify used to be good, now it really sucks... and they are still charging me 9.99!

[user-removed]

This is my last attempt. If this fails, don't know what else to do.

In the beginning, everything was good. So much so, I upgraded to Premium and have paid $9.99 ever since.

Some time ago, Spotify made the incredibly stupid desicion of forcing us to connect to our Facebook account.

I didn't like it, but whatever...

However, for some time now I cannot login into my Spotify account. I have tried my original username with countless password combinations, to no avail. 

I tried clicking the "forgot password" and having Spotify send me an email.... which I never received.

I tried logging in with my facebook username and password, and I do get in, but I am a "free user" and no playlists, nothing.

Tried sending an email to Spotify through their contact form, several times, but each time I got an 504 server timeout error or something.

Came to this forum, typed an email pretty much like this one, pressed Post... and nothing happened (except that I lost the text)

Now I am logged in (with my facebook username/password) and hopefully the post will go through.

Would it have been THAT hard to code a check for credentials and save me from loosing all my typing btw?

Oh, before I forget, Spotify's user interface crappyness does not extend to their billing systems... the 9.99 are still religiously withdrawn from my credit card every month.

Does anybody know how to get ahold of a Spotify human being? A phone number maybe? I would like to either fix or cancel my account, but have no idea how to do it!

Thanks in advance for your help

Luis

[Grayson · Accepted solution]

Hello there lblando!

Welcome to the Community! Sorry it coulden't be on better circumstances. 

If the contact form isn't working, send an email to "support@spotify.com" and inform them of the issue. It's manned by a team of Support Specailists ready to help!

If you have any additional questions, reply to this thread and I'll be happy to assist. 🙂 -Grayson

[Sam]

Iblando - I understand my colleague has just got back to you. Let me know how you get on.

[sapho]

i have a question with my billing that i can;t seem to get any answers to either, even via support@spotify.com

as of oct 21, 2012 i have paid for 21 downloads, but to date have only downloaded 13 tunes....what happened to the rest of my credits now that spotify does not support download purchses???

i assume that you will not issue my credit card a credit so can i still just go ahead and download the balance?  HOW PLEASE???

[Peter__]

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@sapho wrote:

i have a question with my billing that i can;t seem to get any answers to either, even via support@spotify.com

as of oct 21, 2012 i have paid for 21 downloads, but to date have only downloaded 13 tunes....what happened to the rest of my credits now that spotify does not support download purchses???

i assume that you will not issue my credit card a credit so can i still just go ahead and download the balance?  HOW PLEASE???

---

Hey! Welcome to the community 🙂 

A stated when you purchase download credits, they are only valid for 30 days. Have a read at the FAQ here.

Any download credits which are still active on accounts can still be used, therefore I am guessing yours must have expired.

If you would like to get in touch with customer services, you can do so using the online contact form.

Peter