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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9802 Views
  • 3 replies
  • 9 likes
  • Security
  • 9802 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491685 Views
  • 981 replies
  • 111 likes
  • Account
  • 491685 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213320 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213320 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122354 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122354 Views
  • 72 replies
  • 12 likes

Spotify is charging me, but I'm not getting premium service

Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere), they say there is no record or receipt of paymen...

  • Newbie
  • Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere...
  • shihershey
  • Newbie
  • 3788 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 3788 Views
  • 6 replies
  • 0 likes

changing e mail address

I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant change your password without knowing the original ...

  • Casual Listener
  • I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant...
  • osornios
  • Spotify Star
  • 260 Views
  • 3 replies
  • 0 likes
  • Account
  • 260 Views
  • 3 replies
  • 0 likes

have not recieved recipt for purchasing premium

Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I requested to have 2 of the accounts that i dont use c...

  • Casual Listener
  • Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I re...
  • alexandkevin
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 237 Views
  • 2 replies
  • 0 likes

Solved!! No response after filling out contact form

Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!

  • Regular
  • Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!
  • jt028
  • Regular
  • 862 Views
  • 9 replies
  • 0 likes
  • Account
  • 862 Views
  • 9 replies
  • 0 likes

Subscription charge increase

Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up to 10.49 and then 11.19 over the last several months wi...

  • Casual Listener
  • Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up...
  • Merik
  • Community Legend
  • 684 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 684 Views
  • 5 replies
  • 0 likes

Cant pay for premium.

Dear spotify community,Hello! I cant pay for my premium subscription, i have tried multiple times but it still says:" Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paym...

  • Newbie
  • Dear spotify community, Hello! I cant pay for my premium subscription, i have tried multiple times but it still says: " Oops, seems your card or payment provider is having a bad day. Don't worry,...
  • LordRollin
  • Community Legend
  • 830 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 830 Views
  • 1 replies
  • 0 likes

Spotify Unlimited cancelled in error - Spotify not replying to my messages

PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family member back to unlimited I dont have that option. The ...

  • Casual Listener
  • PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family mem...
  • Maxim
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 277 Views
  • 3 replies
  • 0 likes

stolen account

Someone chnanged my account - email adress and password, I cant not use my account- what can i do?

  • Newbie
  • Someone chnanged my account - email adress and password, I cant not use my account- what can i do?
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 236 Views
  • 1 replies
  • 0 likes

Spotify downgrade/upgrade

I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How can I get my original rate back!?!?

  • Casual Listener
  • I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How ...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Charged for Premium when I do not own a Premium account.

Hello. I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help would be appreciated, as I do not know my ways around the Spot...

  • Newbie
  • Hello.   I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help wo...
  • Dreadlord
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 177 Views
  • 1 replies
  • 0 likes

Problems with my family premium

Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and everything is ok, but I feel I paid 100 NOK extra ...

  • Newbie
  • Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and...
  • Merik
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I change this I've followed the directions on the website...

  • Regular
  • Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I chan...
  • Merik
  • Community Legend
  • 1058 Views
  • 10 replies
  • 0 likes
  • Account
    Subscription
  • 1058 Views
  • 10 replies
  • 0 likes

Solved!! Problem trying to suscribe to Premium...

Hi, I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens...If I try to pay trough PayPal the system says I need do enable javascript which is already enabled and I can´t pay ...

spoti.png
  • Casual Listener
  • Hi,   I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens... If I try to pay trough PayPal the system says I n...
  • Merik
  • Community Legend
  • 865 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 865 Views
  • 7 replies
  • 0 likes

Notifications have stopped for the last week

Hi, I use the Notifications button to keep playlists up to date. Normally I get new notifications every day, but nothing for the last week. Anyone have any idea why they've stopped? Thanks.

  • Casual Listener
  • Hi, I use the Notifications button to keep playlists up to date. Normally I get new notifications every day, but nothing for the last week. Anyone have any idea why they've stopped? Thanks.
  • Nandikesha
  • Regular
  • 694 Views
  • 9 replies
  • 0 likes
  • Account
  • 694 Views
  • 9 replies
  • 0 likes

No/too few notifications (followers, subscribers, new releases etc)

Hi, I've been having trouble getting notifications when it comes to new releases from artists. From what I've read, this has something to do with a limit (?) of the number you can get each week. If this is true, it does sound odd and takes away a hug...

  • Regular
  • Hi,   I've been having trouble getting notifications when it comes to new releases from artists. From what I've read, this has something to do with a limit (?) of the number you can get each w...
  • Nandikesha
  • Regular
  • 629 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 629 Views
  • 5 replies
  • 1 likes

Australian Account wont let me change location or subscription to NZ

My Australian account needs to be switched to NZ as we have moved - I have (several times) been via facebook (and spotify directly) to update details and provided NZ credit card details but they never retain and I am stuck paying from an Australian b...

  • Newbie
  • My Australian account needs to be switched to NZ as we have moved - I have (several times) been via facebook (and spotify directly) to update details and provided NZ credit card details but they neve...
  • Merik
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

chnage of country

my account is set to the Uk, now i have moved to australia and would like to upgrade to premium but it wont allow me to chnage my countr/region thanks

  • Newbie
  • my account is set to the Uk, now i have moved to australia and would like to upgrade to premium but it wont allow me to chnage my countr/region   thanks
  • Merik
  • Community Legend
  • 572 Views
  • 4 replies
  • 0 likes
  • 572 Views
  • 4 replies
  • 0 likes

Solved!! Song on repeat

Hey! How does Spotify count a track which is on repeat for hours? I've read that I have to restart it manually so that every listen will count as one stream, is this true? I'm listening to a song in full for hours right now, does every listen count a...

  • Casual Listener
  • Hey!   How does Spotify count a track which is on repeat for hours?   I've read that I have to restart it manually so that every listen will count as one stream, is this true?   ...
  • Merik
  • Community Legend
  • 21477 Views
  • 1 replies
  • 0 likes
  • Other
  • 21477 Views
  • 1 replies
  • 0 likes

Deactivated Facebook account can't access spotify

I recently had my Facebook hacked , I can't access my Spotify now cause I signed up with Facebook. How can I get back on??? Please help

  • Casual Listener
  • I recently had my Facebook hacked , I can't access my Spotify now cause I signed up with Facebook. How can I get back on??? Please help
  • Merik
  • Community Legend
  • 541 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 541 Views
  • 3 replies
  • 0 likes

Upgrade fail

March 31st, I purchased the premium package for Spotify to be online all the time and have unlimited skips etc, the promotion was $0.99 for the first 3 months, and $11.99 every month from then on. I was charged $11.99 when I chose the $0.99 for the f...

  • Regular
  • March 31st, I purchased the premium package for Spotify to be online all the time and have unlimited skips etc, the promotion was $0.99 for the first 3 months, and $11.99 every month from then on. I ...
  • Merik
  • Community Legend
  • 829 Views
  • 13 replies
  • 0 likes
  • Premium
  • 829 Views
  • 13 replies
  • 0 likes