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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172517 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172517 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11353 Views
  • 6 replies
  • 11 likes
  • Security
  • 11353 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515848 Views
  • 986 replies
  • 113 likes
  • Account
  • 515848 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125966 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125966 Views
  • 74 replies
  • 12 likes

Hacked account

Hello, my account has been hacked. I have received an email explaining that my email has changed. Now I can't access my account because the password has changed too! I sent 2 emails to support but I haven't any response. I just registered a new accou...

  • Newbie
  • Hello,    my account has been hacked. I have received an email explaining that my email has changed. Now I can't access my account because the password has changed too!   I sent 2 ...
  • user-removed
  • Not applicable
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 327 Views
  • 1 replies
  • 0 likes

A way to see all the songs i played

Last week i listened a song, with a random playlist, and i can't find it anymore. Is there a way to see all the songs i played? Like a list? I'm going crazy i can't find that song...

  • Casual Listener
  • Last week i listened a song, with a random playlist, and i can't find it anymore. Is there a way to see all the songs i played? Like a list? I'm going crazy i can't find that song... 
  • user-removed
  • Not applicable
  • 365 Views
  • 1 replies
  • 0 likes
  • Other
  • 365 Views
  • 1 replies
  • 0 likes

Early Charged for Premium without 3 months premium trial

I Recently upgraded my account to premium using my credit card. But i was already charged 129 Pesos for only 2 weeks of subscirption. Why i already dharged 129Pesos when there's is a 3 months premium trial which is cost only 9 pesos??

  • Casual Listener
  • I Recently upgraded my account to premium using my credit card. But i was already charged 129 Pesos for only 2 weeks of subscirption.   Why i already dharged 129Pesos when there's is a 3 m...
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Spotify Premium via Smart load not working

Hello spotify, After my 7 days trial I suddenly avail for 3 months premium using Smart load, I recieved the message that my load was already deducted together with the reference number but after checking my account it still hasn't got premium I kept ...

  • Newbie
  • Hello spotify, After my 7 days trial I suddenly avail for 3 months premium using Smart load, I recieved the message that my load was already deducted together with the reference number but after chec...
  • user-removed
  • Not applicable
  • 1670 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1670 Views
  • 1 replies
  • 0 likes

Account Charged

I tried to cancel my month long trial as it was the last day of it. My account was still charged $10.72. Is it possible to get a refund for that amount and cancel my trial? Or at least get part of it refunded since I am a university student?

  • Newbie
  • I tried to cancel my month long trial as it was the last day of it. My account was still charged $10.72. Is it possible to get a refund for that amount and cancel my trial? Or at least get part of it...
  • user-removed
  • Not applicable
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Going mad trying to link account to Facebook despite reading several posts about same thing

Hi, Sorry if Im repeating same post as other users, but i have been poring over the posts reading solutions to my problem of account not connecting to Facebook and tried many of them out to no avail. I recently had to close my old FB account due to m...

  • Visitor
  • Hi,    Sorry if Im repeating same post as other users, but i have been poring over the posts reading solutions to my problem of account not connecting to Facebook and tried many of them o...
  • user-removed
  • Not applicable
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

changing country in profile

I have been trying to change my country in my profile from U.S to U.K so that i can get the student discount, but it is not letting me. Help?

  • Newbie
  • I have been trying to change my country in my profile from U.S to U.K so that i can get the student discount, but it is not letting me. Help?
  • user-removed
  • Not applicable
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
  • 225 Views
  • 1 replies
  • 0 likes

Charged for Free trial and student Premium. WANT MONEY BACK

I recently decided to finally upgrade to premium after being a fellow spotify user for years now. I decided to do the Student PRemium discount and when I entered my card and went to the Student lookup with the college i attend, it said i was not regi...

  • Newbie
  • I recently decided to finally upgrade to premium after being a fellow spotify user for years now. I decided to do the Student PRemium discount and when I entered my card and went to the Student looku...
  • user-removed
  • Not applicable
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes

The email address you provided is not associated with an active Spotify account

Hi,I just received an email to say that I've cancelled my spotify premium subscription (which I haven't), when I then try and logon I am getting the error message " The email address you provided is not associated with an active Spotify account" Can ...

  • Newbie
  • Hi, I just received an email to say that I've cancelled my spotify premium subscription (which I haven't), when I then try and logon I am getting the error message " The email address you provided...
  • user-removed
  • Not applicable
  • 543 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 543 Views
  • 3 replies
  • 0 likes

Change Premium to Student Premium

Hi there, I´m using a premium account and start now to study at a university and want to change to a student membership and pay half the prive.Do you know what´s the smartest way to change the model? Do I have to cancel my regular premium and start t...

  • Newbie
  • Hi there,   I´m using a premium account and start now to study at a university and want to change to a student membership and pay half the prive. Do you know what´s the smartest way to change...
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 192 Views
  • 1 replies
  • 0 likes

How do I change my email

I am wanting to change the email linked to my account. Please help

  • Casual Listener
  • I am wanting to change the email linked to my account. Please help
  • user-removed
  • Not applicable
  • 215 Views
  • 2 replies
  • 0 likes
  • Premium
  • 215 Views
  • 2 replies
  • 0 likes

Problem with premium account

I have a premium account for years but since yesterday i'm back with the free account. I don't understand why. I followed the indications on the faq but nothing works, i'm always with free account. I sent a mail yesterday to the support but i got no ...

  • Casual Listener
  • I have a premium account for years but since yesterday i'm back with the free account. I don't understand why. I followed the indications on the faq but nothing works, i'm always with free account. I...
  • user-removed
  • Not applicable
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 201 Views
  • 1 replies
  • 0 likes

Got hack what can I do???

Today I noticed that my account was hacked, can't listen to my music, this dumfuk erased my music, I already cancelled my account but how can get back my rights!!!! Can't disconnect that account or user from the devices Help!!!

  • Casual Listener
  • Today I noticed that my account was hacked, can't listen to my music, this dumfuk erased my music, I already cancelled my account but how can get back my rights!!!! Can't disconnect that account or u...
  • Maxim
  • Spotify Star
  • 265 Views
  • 3 replies
  • 0 likes
  • Security
  • 265 Views
  • 3 replies
  • 0 likes

Spotify premium gratis

Lo que pasa es que me regalaban 60 dias de spoti premium, pero solo me duro 5 dias la promo y volvi a la cuenta gratis, alguien sabe porque?

  • Casual Listener
  • Lo que pasa es que me regalaban 60 dias de spoti premium, pero solo me duro 5 dias la promo y volvi a la cuenta gratis, alguien sabe porque?
  • Celsoc23
  • Casual Listener
  • 818 Views
  • 8 replies
  • 0 likes
  • Account
  • 818 Views
  • 8 replies
  • 0 likes

Spotify family

I don't understand how Spotify family works. I have upgraded, and invited my mother and sister. I have tried so send invites on Facebook and roost but when they click at the link they get the message that they are already in the membership.. So I don...

  • Newbie
  • I don't understand how Spotify family works. I have upgraded, and invited my mother and sister. I have tried so send invites on Facebook and roost but when they click at the link they get the message...
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
  • 240 Views
  • 1 replies
  • 0 likes

spotify family not upgrading

When I want to upgrade to spotify Family this error appears: Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripción. Ponte en contacto con el equipo de servicio al cliente que podrá ofrecerte ayuda adicional...

  • Newbie
  • When I want to upgrade to spotify Family this error appears: Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripción. Ponte en contacto con el equipo de...
  • osornios
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Offline songs using Cellular Data

One of the main reasons I got Spotify premium was to be able to download my songs in wifi and then play them on the go without using data. However, it looks like Spotify is still consuming a ton of data when I play the songs I've already downloaded, ...

  • Newbie
  • One of the main reasons I got Spotify premium was to be able to download my songs in wifi and then play them on the go without using data. However, it looks like Spotify is still consuming a ton of d...
  • mrgrumpystephen
  • Newbie
  • 548 Views
  • 2 replies
  • 0 likes
  • Premium
  • 548 Views
  • 2 replies
  • 0 likes

Solved!! Can't log on Spotify application only on internet site

Hi! Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why? Need help ASAP!

  • Newbie
  • Hi!   Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why?   Need help ASAP!
  • osornios
  • Spotify Star
  • 885 Views
  • 6 replies
  • 1 likes
  • 885 Views
  • 6 replies
  • 1 likes

Someone is using my account!

Hi,I have been using Spotify for ages, I went to log on the other day & all my playlists have gone & been replaced by music I have never heard of?Has anyone come up against this before? If so how do I solve it?Many thanks

  • Casual Listener
  • Hi, I have been using Spotify for ages, I went to log on the other day & all my playlists have gone & been replaced by music I have never heard of? Has anyone come up against this befor...
  • Maxim
  • Spotify Star
  • 322 Views
  • 3 replies
  • 0 likes
  • Account
  • 322 Views
  • 3 replies
  • 0 likes

Someone had added a new device to my account and was playing music. It wouldn't let me remove it.

I glanced at my phone this morning, and someone had added a device named "Christina" to my account, which I could not remove by itself. I kept removing the device and it kept telling me "Cannot remove this device" SO I did what anyone would do to a f...

  • Casual Listener
  • I glanced at my phone this morning, and someone had added a device named "Christina" to my account, which I could not remove by itself.    I kept removing the device and it kept telling m...
  • user-removed
  • Not applicable
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 264 Views
  • 1 replies
  • 0 likes