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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1415 Views
  • 0 replies
  • 7 likes
  • Security
  • 1415 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444880 Views
  • 970 replies
  • 108 likes
  • Account
  • 444880 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198575 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198575 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108010 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108010 Views
  • 70 replies
  • 11 likes

cancelled account

hi i cancelled my subscription last month but money is still being taken out of my account. ive cancelled it again today but how can i get money back?

  • Casual Listener
  • hi i cancelled my subscription last month but money is still being taken out of my account. ive cancelled it again today but how can i get money back?
  • ryanmedia
  • Roadie
  • 239 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 239 Views
  • 4 replies
  • 0 likes

Student Card

HiI currently pay £9.99 for spotify and have recently got my student card which entitles me to spotify for 50% off. Do I need a new account for this or can I apply to it my existing?Cheers.Archie

  • Casual Listener
  • Hi I currently pay £9.99 for spotify and have recently got my student card which entitles me to spotify for 50% off. Do I need a new account for this or can I apply to it my existing? Cheers. ...
  • archiecookie
  • Casual Listener
  • 314 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 314 Views
  • 4 replies
  • 0 likes

Can I access/manage my band's profile?

Hi, I have a personal Spotify account, but there is also a profile for my band that none of us have access to. I would like to know whether it is possible to access and manage this profile (ie.edit content) and how I would go about this. Thanks for y...

  • Newbie
  • Hi,   I have a personal Spotify account, but there is also a profile for my band that none of us have access to. I would like to know whether it is possible to access and manage this profile (...
  • Maxim
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
  • 280 Views
  • 1 replies
  • 0 likes

Set device password

So I'm trying to log in to my spotify without logging into facebook, but I never made a password through spotify. Now that I'm trying to I'm not getting an email to set one up. It's been over 24 hours. What do?

  • Newbie
  • So I'm trying to log in to my spotify without logging into facebook, but I never made a password through spotify. Now that I'm trying to I'm not getting an email to set one up. It's been over 24 hour...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Security
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! The credit card boxes on the subscription screen don't load.

For some reason I just get the spinning circle loading icon on the page, even on multiple computers. Is there any way around this? The only other post I could find on this problem said to enter CC info on your profile, but I can't find any option to ...

  • Newbie
  • For some reason I just get the spinning circle loading icon on the page, even on multiple computers. Is there any way around this? The only other post I could find on this problem said to enter CC in...
  • Lollman
  • Newbie
  • 1083 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1083 Views
  • 2 replies
  • 0 likes

Solved!! spotify is not playing any music

it keeps saying song is not availbleon my playlist and searching diff artistso yeah it dosent work at alli have the family planive already updated my phone and spotify

  • Casual Listener
  • it keeps saying song is not availble on my playlist and searching diff artist so yeah it dosent work at all i have the family plan ive already updated my phone and spotify
  • alfarocr07
  • Roadie
  • 347 Views
  • 3 replies
  • 0 likes
  • Premium
  • 347 Views
  • 3 replies
  • 0 likes

Solved!! Need help subscribing to premium

Hello!So I decided that I wanted to upgrade my spotify to the student subscription ($4.99 a month plus tax) but for some reason when I get to the page where I am supposed to insert my credit card information, that part will not load. I can click cont...

  • Newbie
  • Hello! So I decided that I wanted to upgrade my spotify to the student subscription ($4.99 a month plus tax) but for some reason when I get to the page where I am supposed to insert my credit card i...
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Hacked!

My account was hacked over the weekend (somewhere in 4/1-4/4) and all of my data was removed. When I logged in on my work machine (through Facebook) all my Follows had been replaced with someone named "cstrike.das", and all my Playlists and Library h...

  • Newbie
  • My account was hacked over the weekend (somewhere in 4/1-4/4) and all of my data was removed. When I logged in on my work machine (through Facebook) all my Follows had been replaced with someone...
  • ryanmedia
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 342 Views
  • 1 replies
  • 0 likes

Hacker changed account email and password

A hacker has changed my account email and password. I can now only access my account with my facebook login, and I can't change the password or email back. I am having to fight with this guy to get my music to stream. I have filled out the support.sp...

  • Regular
  • A hacker has changed my account email and password. I can now only access my account with my facebook login, and I can't change the password or email back. I am having to fight with this guy to get m...
  • duerdy
  • Casual Listener
  • 1133 Views
  • 14 replies
  • 0 likes
  • Account
    Security
  • 1133 Views
  • 14 replies
  • 0 likes

Changing my Spotify details

I made a new fb, every time I de-activate my old fb it logs me out of Spotify, then when I sign in it reactive's my old one, how can I switch my Spotify to my new fb without losing all my music? Thank you in advanced.

  • Newbie
  • I made a new fb, every time I de-activate my old fb it logs me out of Spotify, then when I sign in it reactive's my old one, how can I switch my Spotify to my new fb without losing all my music? Than...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

I canceled my Spotify Premium yesterday but it still charged my account $10.81

Yesterday I canceled my Spotify Premium and it still charged me $10.81. Ontop of that my account overdrafted and now I am negative $45.81. Could I please have money back? Thank you.

  • Newbie
  • Yesterday I canceled my Spotify Premium and it still charged me $10.81. Ontop of that my account overdrafted and now I am negative $45.81. Could I please have money back? Thank you.
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Got charged

Heya, I canceled my premium subscription, but it still shows that I have premium and I got charged today. I would like to get my money back now and cancel that subscription urselfes, you guys are ruining my bill payments....

  • Casual Listener
  • Heya, I canceled my premium subscription, but it still shows that I have premium and I got charged today. I would like to get my money back now and cancel that subscription urselfes, you guys are rui...
  • Maxim
  • Spotify Star
  • 399 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 399 Views
  • 5 replies
  • 0 likes

Solved!! want to cancel a recent purchase

i made a recent purchase to spotify but was the year round payment rather than the monthly one and would like to cancel the payment

  • Casual Listener
  • i made a recent purchase to spotify but was the year round payment rather than the monthly one and would like to cancel the payment
  • Tosin1
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • Premium
  • 333 Views
  • 2 replies
  • 0 likes

Solved!! Someone is using my account

Hi, someone is using my account and they have linked up their device through the 'connect' function. How do I disconnect their device and stop them using my account? Best, Nick

  • Newbie
  • Hi, someone is using my account and they have linked up their device through the 'connect' function. How do I disconnect their device and stop them using my account? Best, Nick
  • Maxim
  • Spotify Star
  • 687 Views
  • 1 replies
  • 0 likes
  • Security
  • 687 Views
  • 1 replies
  • 0 likes

no Support Answer bc of my E-Mail. Account?

I have wrote a Ticket to the Support bc my Account got billed but i cancelled the subscription. This was 4 days ago and I stll have no answer. COuld it be that there is a Problem with sending e-mails to accounts from the web.de Plattform?

  • Regular
  • I have wrote a Ticket to the Support bc my Account got billed but i cancelled the subscription. This was 4 days ago and I stll have no answer. COuld it be that there is a Problem with sending e-mails...
  • N4m3nl0s3s
  • Regular
  • 245 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 245 Views
  • 3 replies
  • 0 likes

Frustrating keeping Spotify but ditching Facebook issue!

Hey all, I deactivated my facebook account but that resulted in not being able to login to Spotify; I guess that I must have initially signed up to Spotify using my facebook account. Can anybody advise me how to keep Spotify while ditching facebook? ...

  • Newbie
  • Hey all,   I deactivated my facebook account but that resulted in not being able to login to Spotify; I guess that I must have initially signed up to Spotify using my facebook account.  ...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Had premium and got downgraded, now a different price

I have had premium for over a year now, and just recently it said my credit card payment wasn't working. I went to update my credit card records and it downgraded my account. I'm able to upgrade back to premium for $9.99, but I have been paying $4.99...

  • Newbie
  • I have had premium for over a year now, and just recently it said my credit card payment wasn't working. I went to update my credit card records and it downgraded my account. I'm able to upgrade back...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Multiple Accounts with the same email address.... Help

Hello!I just upgraded my account to Premium. However I can't link to Facebook because it appears that I also had a Spotify login via Facebook using the same email address. Would it be possible to get rid of that old Facebook account at this email add...

  • Newbie
  • Hello! I just upgraded my account to Premium. However I can't link to Facebook because it appears that I also had a Spotify login via Facebook using the same email address. Would it be possible to...
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
  • 349 Views
  • 1 replies
  • 0 likes

Invalid birth date

Hi, there. I'm trying to subscribe to premium, but I just can't because subscription form tells me that my birth date is invalid. Date I.m inserting is the same in my account. I have already changed day and month positins to american standard, but it...

  • Newbie
  • Hi, there.   I'm trying to subscribe to premium, but I just can't because subscription form tells me that my birth date is invalid.   Date I.m inserting is the same in my account. &nbs...
  • Maxim
  • Spotify Star
  • 774 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 774 Views
  • 1 replies
  • 0 likes

I don't want the family account@

I'm already a regular premium user and some how when I installed Spotify, it took me to the family subscription. How do I get rid of the family subscription and keep my regular for 9.99 a month??

  • Visitor
  • I'm already a regular premium user and some how when I installed Spotify, it took me to the family subscription. How do I get rid of the family subscription and keep my regular for 9.99 a month??
  • Maxim
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 463 Views
  • 1 replies
  • 0 likes