Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 3
2 weeks ago
172 Views
0 replies
5 likes
Security

172 Views
0 replies
5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
CeliMaga
Casual Listener
434086 Views
967 replies
108 likes
Account

434086 Views
967 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1192631 Views
119 replies
116 likes
Account

1192631 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
105974 Views
70 replies
11 likes
Account
Login
Premium

105974 Views
70 replies
11 likes

Spotify Discover Weekly not generating

Hi, I started using Spotify on a 7 day trial on 05/03/16 and signed up for a Premium account when it ended, I have therefore been using Spotify for nearly 4 weeks. I've read that Discover takes 2 weeks to generate so am wondering why I do not yet hav...

bjburtenshaw1
Casual Listener
Hi, I started using Spotify on a 7 day trial on 05/03/16 and signed up for a Premium account when it ended, I have therefore been using Spotify for nearly 4 weeks. I've read that Discover ta...
2016-03-29 10:34:45 PM
2016-04-01 10:19:09 PM
Maxim
Spotify Star
148 Views
1 replies
0 likes
Account
Other
Premium

148 Views
1 replies
0 likes

Subscription cancelation

How do i contact support to ask for a refund?

select-sama1
Newbie
How do i contact support to ask for a refund?
2016-04-01 3:41:33 AM
2016-04-01 10:15:00 PM
Maxim
Spotify Star
153 Views
1 replies
0 likes
Premium

153 Views
1 replies
0 likes

Spotify Family

Can i use my spotify family plan on my cell phone? since you have to live in the same address as the other members on the plan, when I leave the house can I still use it ?

Ai15
Newbie
Can i use my spotify family plan on my cell phone? since you have to live in the same address as the other members on the plan, when I leave the house can I still use it ?
2016-04-01 10:08:22 PM
2016-04-01 10:11:11 PM
Maxim
Spotify Star
157 Views
1 replies
0 likes
Account
Other

157 Views
1 replies
0 likes

Solved!! First 30 day free trial

I just sigined up for the student plan, and I was charged right away without being able to try out the 30 day free trial, not to mention I was charged twice but there's only a record of being charged once... I'm hoping the 2nd charge is somewhere rec...

jerichoi224
Casual Listener
I just sigined up for the student plan, and I was charged right away without being able to try out the 30 day free trial, not to mention I was charged twice but there's only a record of being charged...
2016-04-01 2:34:44 AM
2016-04-01 10:02:10 PM
jerichoi224
Casual Listener
283 Views
2 replies
0 likes
Account
Subscription

283 Views
2 replies
0 likes

Spotfiy Premium

Hello, I recently bought spotify premium when it was the holiday special, and i meant to cancel the subscription once it was back to the normal $10 a month. I just canceled the premium however it still charged me for this month, is there anyway i cou...

Jakepalmer17
Newbie
Hello, I recently bought spotify premium when it was the holiday special, and i meant to cancel the subscription once it was back to the normal $10 a month. I just canceled the premium however it sti...
2016-04-01 8:35:38 PM
2016-04-01 8:39:11 PM
AustinTanguay
Roadie
420 Views
2 replies
0 likes
Free

420 Views
2 replies
0 likes

Solved!! family member

Hi,I would like to add my 14-yr old step-daughter to my premium account as a family member. We share custody with her mum, so she's not at ours all the time. Can I still add her?Thanks

sallylake666
Newbie
Hi, I would like to add my 14-yr old step-daughter to my premium account as a family member. We share custody with her mum, so she's not at ours all the time. Can I still add her? Thanks
2016-04-01 6:36:52 PM
2016-04-01 7:55:49 PM
Maxim
Spotify Star
199 Views
1 replies
0 likes
Subscription

199 Views
1 replies
0 likes

My spotify account won't let me change country from USA to UK - can you help?

Hi I have a spotify account which I haven't used for a long time. For some reason the country is USA. When I try to change it to UK (where I am based), there is no option to do that - the only country I can select is USA. Can anyone help? Thanks! Mar...

Martinvessels
Newbie
Hi I have a spotify account which I haven't used for a long time. For some reason the country is USA. When I try to change it to UK (where I am based), there is no option to do t...
2016-04-01 3:38:36 PM
2016-04-01 7:44:04 PM
Maxim
Spotify Star
268 Views
1 replies
0 likes
Account

268 Views
1 replies
0 likes

Cancel subscription, when does it end?

Hello, I forgot to cancel my subscription in time (after three months trial) so I will have premium a month longer which is fine. But after that month, I don't want it any more. Can I cancel it now, and then still use it this month? Or do I have to d...

user-removed
Visitor
Hello, I forgot to cancel my subscription in time (after three months trial) so I will have premium a month longer which is fine. But after that month, I don't want it any more. ...
2016-04-01 12:52:15 PM
2016-04-01 7:42:18 PM
Jojo8080
Newbie
237 Views
2 replies
0 likes
Account
Premium

237 Views
2 replies
0 likes

Got registered for this fourm

I was automatically registered for this forum which is wierd. What is this? I checked the notifications and saw the following, check the dates:You earned the Registered for one week badge! 56 seconds agoYou earned the Registered for one day badge! ye...

anshrak
Newbie
I was automatically registered for this forum which is wierd. What is this? I checked the notifications and saw the following, check the dates: You earned the Registered for one week badg...
2016-04-01 12:02:17 PM
2016-04-01 7:39:17 PM
Maxim
Spotify Star
152 Views
1 replies
0 likes
Account
Login
Security
Subscription

152 Views
1 replies
0 likes

Solved!! Can't get logged in but password is working on web

I recently got a new computer (Lenovo Thinkpad) and am able to log in just fine using the web platform but not the Spotify application I downloaded to my computer. I keep getting error code 3 and even changed my password and the same thing is still h...

jledmonds
Casual Listener
I recently got a new computer (Lenovo Thinkpad) and am able to log in just fine using the web platform but not the Spotify application I downloaded to my computer. I keep getting error code 3 a...
2016-04-01 6:22:12 PM
2016-04-01 7:06:10 PM
Nico
Community Legend
369 Views
3 replies
0 likes
Account
Login

369 Views
3 replies
0 likes

Solved!! PaySafeCard

Bonjour/Bonsoir, Mon anglais étant pas très bon je vais éviter de parler en anglais. Voilà alors j'aimerais changer mon moyen de paiement pour utiliser PaySafeCard, problème, ce moyen de paiement n'est pas affiché, nul part ou alors je suis aveugle. ...

Eywek
Casual Listener
Bonjour/Bonsoir, Mon anglais étant pas très bon je vais éviter de parler en anglais. Voilà alors j'aimerais changer mon moyen de paiement pour utiliser PaySafeCard, problème, ce moyen de pai...
2016-03-31 10:45:58 PM
2016-04-01 6:31:56 PM
osornios
Spotify Star
8782 Views
5 replies
0 likes
Account
Premium
Subscription

8782 Views
5 replies
0 likes

Wrong amount charged

Hi, i signed up last night for the Premium for $0.99 for 3 months. However, i was charged $9.90 for one month. I am a new user. Please help to reinstate to 3 months for $0.99. Thank you.

whiteboard180
Casual Listener
Hi, i signed up last night for the Premium for $0.99 for 3 months. However, i was charged $9.90 for one month. I am a new user. Please help to reinstate to 3 months for $0.99. Thank you.
2016-03-31 12:22:01 AM
2016-04-01 4:35:21 PM
whiteboard180
Casual Listener
234 Views
4 replies
0 likes
Premium

234 Views
4 replies
0 likes

DOUBLE PAYMENT IN ONE MONTH ON ONE ACCOUNT

I received my bank statement from Feb. Looking through it, I've noticed a first payment was taken on Feb. 2 and Feb. 12th, also, I just have 1 account. Question?? Reading through the comments, I'm not the only person this has happened to. And why is ...

Luci52
Casual Listener
I received my bank statement from Feb. Looking through it, I've noticed a first payment was taken on Feb. 2 and Feb. 12th, also, I just have 1 account. Question?? Reading through the comments, I'm no...
2016-04-01 1:44:26 AM
2016-04-01 4:01:57 PM
Maxim
Spotify Star
237 Views
3 replies
0 likes
Account

237 Views
3 replies
0 likes

Cancelled my payment..

Hii!I cancelled accidentally my payment for this month. How can i cancel the cancelled payment? I would love some help! Gr,Bodile

bodile94
Casual Listener
Hii! I cancelled accidentally my payment for this month. How can i cancel the cancelled payment? 🙂 I would love some help! Gr, Bodile
2016-04-01 11:54:08 AM
2016-04-01 12:39:40 PM
bodile94
Casual Listener
189 Views
2 replies
0 likes
Premium

189 Views
2 replies
0 likes

Payment Question

I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?

SaraSmiles81
Newbie
I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?
2016-04-01 2:32:14 AM
2016-04-01 12:18:35 PM
OviiiOne
Community Legend
144 Views
1 replies
0 likes
Premium
Subscription

144 Views
1 replies
0 likes

I can't log onto my account.

I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get any type of customer service. They are hiding behind ...

Samson-91
Gig Goer
I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get an...
2016-03-31 12:38:00 PM
2016-04-01 12:07:18 PM
Samson-91
Gig Goer
355 Views
4 replies
0 likes
Account
Login

355 Views
4 replies
0 likes

Solved!! Activation code,

Hello,Can somebody tell me where I can activate the activation code on Spotify.GreetingsStefan

Stefanl
Newbie
Hello, Can somebody tell me where I can activate the activation code on Spotify. Greetings Stefan
2016-04-01 8:47:17 AM
2016-04-01 9:14:58 AM
Maxim
Spotify Star
41359 Views
1 replies
0 likes
Account

41359 Views
1 replies
0 likes

Solved!! Facebook named changed, but not in Spotify!

I changed my Facebook name but Spotify hasn't seen the changes... I refreshed many times but it still hasn't changed yet! Help!

PhiloRD
Newbie
I changed my Facebook name but Spotify hasn't seen the changes... I refreshed many times but it still hasn't changed yet! Help!
2016-04-01 9:11:30 AM
2016-04-01 9:13:39 AM
Maxim
Spotify Star
257 Views
1 replies
0 likes
Account

257 Views
1 replies
0 likes

My premium subscription appears to be impossible to cancel. HELP PLEASE.

I want to cancel my spotify premium subscription.HOWEVER. When I log in from facebook it says I am on Spotify free.AND There is no option to for me cancel my subscription in the Spotify app.AND, when I go to the App STore/iTunes in the settings on my...

brookenonsense
Casual Listener
I want to cancel my spotify premium subscription. HOWEVER. When I log in from facebook it says I am on Spotify free. AND There is no option to for me cancel my subscription in the Spotify app. A...
2016-04-01 7:22:13 AM
2016-04-01 7:41:59 AM
MaryS
Roadie
248 Views
3 replies
0 likes
Subscription

248 Views
3 replies
0 likes

Solved!! Being charged $9.99 instead of $4.99

My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student discount, so I shouldn't be being charged the full...

JakeDioli
Casual Listener
My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student...
2016-04-01 7:03:51 AM
2016-04-01 7:19:24 AM
MaryS
Roadie
507 Views
3 replies
0 likes
Premium
Subscription

507 Views
3 replies
0 likes

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