Subscription and payment

[CourtneyGwen]

I received an email from Spotify stating that my credit card provider had recalled a payment, and then they blocked me out of my account. When I tried to get any information about how to reactivate my account, and make the payment in full they email me back saying to ask in this forum!!!! Seriously?? This is your customer service??????? I want to know how to reactive my account and make the payments so I can have my playlists back. Even though I am seriously thinking of finding a new music provider!! Not impressed.

[Maxim · Accepted solution]

Hey @CourtneyGwen,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.