Subscription payment

[Jbarr1]

Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...

[David]

Are you trying to upgrade from a mobile device or your computer? What sort of browser are you using?

[Jbarr1]

Trying to upgrade from mobile, iphone4s

[David]

Hmm, okay. Using Safari, I presume? Have you tried the process again on your computer?

[Jbarr1]

Yea, using safari. Don't have access to a computer, have only usedspotify from iphone

[David]

Would it be possible to ask you to try using Chrome for iOS? Bizarrely, we have heard reports it the subscription process working through that.

[SteveBrammer]

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@David wrote:
Would it be possible to ask you to try using Chrome for iOS? Bizarrely, we have heard reports it the subscription process working through that.

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I really hate it when you make statements like this. It makes it sound like Spotify has no idea why the subscription process doesn't work in Safari and no idea why it does work sometimes in Chrome. This all just makes you sound like a bunch of amateurs that don't know how their own system works and obviously don't really think it's important enough to fix as this "use a different browser" solution has been thrown around since when the forum was still on GetSatisfaction.

[David]

Steve,

We'll see what resolution the user reaches, and then cross that bridge based on that information. 

[Shelley]

I am having the same problem, it is being to frustrated me immensely!

[Shelley]

I've tried to use chrome & nothing happens. Surely there must be another way? I have no computer to do this on either

[David]

Hey Shelley - Thanks for letting us know. I'll ping this over to our top men, and see what we can do...

[Shelley]

Thankyou. It is rather annoying when it takes you through to confirm purchase then puts you back to the beginning & clearly doesn't do anything on safari. Chrome doesn't even bring up the Facebook login. Highly annoyed! Been trying over an hour 

[Snoopy72]

Hi i see this on my account.."You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2012-10-04 unless you cancel your recurring payment."

But youve charged me yesterday!

[Jbarr1]

Installed chrome,Facebook password verification links to blank page.

[Herdwick]

I'm having the same problem. Updated my card details now I'm just stuck in a never ending loop.