Subscription

[Michael3916]

I attempted to subscribe but it didn't seem to go through. Website and app both tell me I'm in free version even after signing out and in and uninstalled and reinstalling. I go check my payment history for my card and I was charged for it. I don't want for it to keep charging me but I can't u subscribe because it's not even thinking I'm subscribed. I don't know what to do and customer service is bull not even helping me but sending me here.

[jean3601]

Hello @Michael3916, Welcome to the community! 🙂

You can use this guide to assist you in solving your issue:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

Also, did you receive an email from spotify that redirected you here? If you did just reply to that email andand support will get in contact with you 🙂 

Support takes about 24-48 hours to reply 

I hope this helped! 🙂