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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653669 Views

13 replies

4 likes

Account
  • 653669 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734070 Views

18 replies

29 likes

  • 734070 Views
  • 18 replies
  • 29 likes

!!! PROBLEM with the 30 days free suscribtion, credit card already used

hi, I just suscribe on the website today with my credit card .. and have no changes about advertissement. Then I tried to look for the problem, and guess what ... they validate my credit card as already used for the 30 days, and I just (an hour ago) ...

Newbie

hi,   I just suscribe on the website today with my credit card .. and have no changes about advertissement. Then I tried to look for the problem, and guess what 😕 ... they validate my credit ...

233 Views

0 replies

0 likes

Account
Free
Subscription
Unlimited
  • 233 Views
  • 0 replies
  • 0 likes

kreditkarte laeuft ab

Ich bekomme immer wieder die nachricht, dass meine angegebene Kreditkarte ablaeuft.allerdings ist sie bis 2019 gueltig.Wie kann ich die Nachricht loeschen?

Newbie

Ich bekomme immer wieder die nachricht, dass meine angegebene Kreditkarte ablaeuft. allerdings ist sie bis 2019 gueltig. Wie kann ich die Nachricht loeschen?  

289 Views

0 replies

0 likes

Account
  • 289 Views
  • 0 replies
  • 0 likes

Someone else is using my account without my authorization

Hello,I see this is a topic that's been covered before, but it appears there's nothing I can do about it without the help of folks at Spotify. Anyway, someone else has repeatedly logged into my account. I first noticed it on 6/22 when my current song...

Visitor

Hello, I see this is a topic that's been covered before, but it appears there's nothing I can do about it without the help of folks at Spotify.   Anyway, someone else has repeatedly logged in...

370 Views

0 replies

1 likes

Security
  • 370 Views
  • 0 replies
  • 1 likes

Solved!! How many albums/ songs can I save?

I try again...because I have a question I can't find any answer to here... Why does albums I save one day, disappears the next day? I think I had about 850 albums (roughly) one day, and saved about 50 more. The next day those new saved albums was gon...

Casual Listener

I try again...because I have a question I can't find any answer to here... Why does albums I save one day, disappears the next day? I think I had about 850 albums (roughly) one day, and saved ab...

debra3135

Newbie

23655 Views

8 replies

2 likes

Account
Other
Premium
Unlimited
  • 23655 Views
  • 8 replies
  • 2 likes

Premium account subscription

Hey Spotify, I have a spotify premium account wich ends on the 18th, because I got a new spotify account with my television subscription. Is there any way I can keep my old account, with my emaildress and all my playlists. How can I do that? Jolien

Newbie

Hey Spotify,   I have a spotify premium account wich ends on the 18th, because I got a new spotify account with my television subscription.    Is there any way I can keep my old ac...

263 Views

0 replies

0 likes

Account
Premium
Subscription
  • 263 Views
  • 0 replies
  • 0 likes

Same email, new account

Hello,I want to change my Spotify username, so I want to delete my account and create a new one. Am I able to use the same email address for my new account - i.e. I won't get a message saying "This email is linked to another account" or something?

Visitor

Hello, I want to change my Spotify username, so I want to delete my account and create a new one. Am I able to use the same email address for my new account - i.e. I won't get a message saying "Th...

user-removed

Not applicable

3815 Views

2 replies

0 likes

Account
Login
  • 3815 Views
  • 2 replies
  • 0 likes

How to change Facebook account on Spotify?

Hello,I've had to change my facebook account lately and I would like to know how to change it also on spotify so i can share my songs there. Thank you

Newbie

Hello, I've had to change my facebook account lately and I would like to know how to change it also on spotify so i can share my songs there.  Thank you 

222 Views

0 replies

0 likes

Account
Login
Other
  • 222 Views
  • 0 replies
  • 0 likes

I cant use my spotify account in Brazil.

I used to live in the USA when I opened my spotify account. I have a PS3 also purchase in the USA where I access my spotify account.3 years ago I moved to brazil and recently I was using spotify as I used to do but after a while I was no longer able ...

Newbie

I used to live in the USA when I opened my spotify account. I have a PS3 also purchase in the USA where I access my spotify account. 3 years ago I moved to brazil and recently I was using spotify as...

211 Views

0 replies

0 likes

Account
Login
Other
Unlimited
  • 211 Views
  • 0 replies
  • 0 likes

Saved albums

What is the limit of albums you can save on Spotify? I saved many albums yesterday and now they are gone... Is it an idea to have that maximum number visible on Spotify, so you understand if you are full or can add some more?... Ps I think i have sav...

Casual Listener

What is the limit of albums you can save on Spotify? I saved many albums yesterday and now they are gone... Is it an idea to have that maximum number visible on Spotify, so you understand i...

218 Views

0 replies

0 likes

Account
Other
Premium
Unlimited
  • 218 Views
  • 0 replies
  • 0 likes

Premium subscription doesn´t extend

Hi community, I am new here so please apologise if I make any mistakes. I have got the following problem: I have subscribed to Spotify Premium by paying with my iTunes account. This month however Spotify told me that I should chek my paying details e...

Newbie

Hi community,    I am new here so please apologise if I make any mistakes.    I have got the following problem: I have subscribed to Spotify Premium by paying with my iTunes a...

189 Views

0 replies

0 likes

Account
Other
Subscription
  • 189 Views
  • 0 replies
  • 0 likes

Crappy payment options

What. The. Deuces. Online it said .99 for three months and 10$ a month. Website wouldn't let me sign up so I decide to use the app to pay. FREAKING CHARGED ME 13$ A MONTH NO TRIAL. I knew Spotify was **bleep**ty but not this **bleep**ty. Help me out ...

Newbie

What. The. Deuces. Online it said .99 for three months and 10$ a month. Website wouldn't let me sign up so I decide to use the app to pay. FREAKING CHARGED ME 13$ A MONTH NO TRIAL. I knew Spotify was...

OviiiOne

Community Legend

245 Views

1 replies

0 likes

Account
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

pay pal payment problem still unsolved

Just wanted to say that customer support service in POLAND is a joke. They hired foreigners who probably use translator to communicate with their clients in Poland and they are pretty much useless.I had problem with pay pal payment this month, they c...

Newbie

Just wanted to say that customer support service in POLAND is a joke. They hired foreigners who probably use translator to communicate with their clients in Poland and they are pretty much useless. ...

willsup1122

Newbie

405 Views

1 replies

1 likes

Premium
Subscription
  • 405 Views
  • 1 replies
  • 1 likes

Solved!! Spotify family cost

I am on spotify premium and planning to move the family onto one account, It says it has a discounted monthly rate, what is the the cost? cant seem to find it anywhere. thanks for your help.

Casual Listener

I am on spotify premium and planning to move the family onto one account,  It says it has a discounted monthly rate, what is the the cost? cant seem to find it anywhere.  thanks for your he...

yajtyler

Composer

23745 Views

3 replies

0 likes

Subscription
  • 23745 Views
  • 3 replies
  • 0 likes

Is there no support at all?

I can't seem to find a contact form or anything else to get in touch with Spotify technical support.. I've posted a thread on the forum and have received no replies. I have premium and my playlists are not syncing. I can't create new playlists, or re...

Casual Listener

I can't seem to find a contact form or anything else to get in touch with Spotify technical support.. I've posted a thread on the forum and have received no replies. I have premium and my playli...

Nico

Community Legend

305 Views

1 replies

0 likes

Account
Premium
Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Charged on a long-active account no unlimited service

I have been on the unlimited service for about two years now (maybe more, I can't remember). I've never had an issue with the service. But this whole last month When I've used the service I've been showing as a free account and have been getting ads....

Casual Listener

I have been on the unlimited service for about two years now (maybe more, I can't remember). I've never had an issue with the service. But this whole last month When I've used the service I've been s...

164 Views

0 replies

0 likes

Unlimited
  • 164 Views
  • 0 replies
  • 0 likes

Charged too many times

I have been charged 9.99 3 tines in the space of 2 weeks... I have the premium package but I should not have been charged this many times

Newbie

I have been charged 9.99 3 tines in the space of 2 weeks... I have the premium package but I should not have been charged this many times

OviiiOne

Community Legend

249 Views

1 replies

0 likes

Premium
  • 249 Views
  • 1 replies
  • 0 likes

Logging in and subscriptions

So basically I made a new account to access the forum so I can get help. I used to have a premium account till I had to renew my subscription. So then I got logged out and I've been trying every way possible to log back on so I can update me subscrip...

Visitor

So basically I made a new account to access the forum so I can get help. I used to have a premium account till I had to renew my subscription. So then I got logged out and I've been trying every way ...

241 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 241 Views
  • 0 replies
  • 0 likes

Solved!! Can't access Android beta forum

Hey, I signed up to the Android beta on Google+ and have downloaded the beta version but I can't access the beta forum.

Regular

Hey, I signed up to the Android beta on Google+ and have downloaded the beta version but I can't access the beta forum.

JosefC

Regular

624 Views

3 replies

0 likes

Account
  • 624 Views
  • 3 replies
  • 0 likes

Devolución/Reembolso

Quise actualizarme a premium aprovechando la promoción de los $9.00 por tres meses (México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promoción (lo cual es completamente falso), y me hizo el carg...

Casual Listener

Quise actualizarme a premium aprovechando la promoción de los $9.00 por tres meses (México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promo...

Monserratrec

Newbie

2307 Views

3 replies

0 likes

Subscription
  • 2307 Views
  • 3 replies
  • 0 likes

I forgot about my Premium subscription

Hello, I forgot that I had a spotify premium subscription and now I realized that i have so far payed around $50. This is an honest mistake I really thought that I ended my subscription months ago. I have not used Spotify in about 3 months, Is there ...

Newbie

Hello, I forgot that I had a spotify premium subscription and now I realized that i have so far payed around $50. This is an honest mistake I really thought that I ended my subscription months ago. I...

todd2878

Newbie

218 Views

1 replies

0 likes

Premium
Subscription
  • 218 Views
  • 1 replies
  • 0 likes