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Sudden wrong country errors on desktop + android (non premium)

Sudden wrong country errors on desktop + android (non premium)

Yesterday morning I was listening to Spotify on my mac, no problems. I hit stop, left for work with both my mac and spotify still running, which I do often. Got home and across the top of the screen I get Error Code 408: Your country does not match the one in your profile. Odd, as my apartment didn't change location during the day. I checked my IP to make sure it matched my ZIP code. I've been using a California ZIP with an east coast IP for months without issue, but I changed them to match up, thinking that that might be the problem. Still get the error.

 

What's worse, I was listening to Spotify on Android at work yesterday. Middle of the day the app crashes, won't let me log back in, so I uninstalled/reinstalled and it let me log in just fine, but gave the same wrong country error message. Checked IP/ZIP, everything matches up just fine. No setting change on my end, just suddenly won't work.

 

The only think I can think of, is that I'm running through a PrivateInternetAccess VPN both at home and at work. Nothing has changed in months regarding the setup, so my only thought is that Spotify is blocking PIA IP addresses or something, and it just happened to come into effect while I was listening yesterday.

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2 Replies

If you connect without your VPN does it work normally? On Spotify Free, your IP address location and the country on your online profile must match:

 

https://www.spotify.com/account/profile/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

"Checked IP/ZIP, everything matches up just fine. No setting change on my end, just suddenly won't work."

 

I'm tired of screwing around with it, so I'm just going to delete my account (which seems needlessly difficult by the way, the FAQ doesn't even give you information on it). I can't operate without the VPN at work, so that's a deal breaker.

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