The family plan excluded my family

[user-removed]

Hello,I have a premium account and I bought the family plan, but the application expelled my family members from the plan and I do not know why, this is the second time that it happens

[osornios]

Hey @user-removed,

If you're the Family Admin, send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let him accept the invite logged in with his own username in the app and in the website. Also, be sure all Family members use the same Internet connection (Home network) regularly.

Hope it helps. 🙂