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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14615 Views

7 replies

11 likes

Security
  • 14615 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551618 Views

991 replies

115 likes

Account
  • 551618 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130918 Views

74 replies

12 likes

Account
Login
Premium
  • 130918 Views
  • 74 replies
  • 12 likes

Sharing "Premium For Family" while one member is traveling?

Hello!Me and my family want to start using "Premium For Family". But can I use it while I'm going to South Africa (2 months) and the rest are still home in Sweden? It said that you can bring your music abroad but it also didn't say that there was Spo...

Newbie

Hello! Me and my family want to start using "Premium For Family". But can I use it while I'm going to South Africa (2 months) and the rest are still home in Sweden? It said that you can bring your m...

osornios

Spotify Star

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Spotify Family not recognized

I recently added my daughter in my Spotify Family account and with my help, we were able to successfully redeem the code and her spotify account is successfully activated under my Spotify Family. However, after logging out and logging back in her acc...

Newbie

I recently added my daughter in my Spotify Family account and with my help, we were able to successfully redeem the code and her spotify account is successfully activated under my Spotify Family. How...

osornios

Spotify Star

216 Views

1 replies

0 likes

Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Cancellation

Hi I subscribed to Spotify premium this morning with my NUS student discount at £4.99pm. However, my brother and my dad also want it so I now want to cancel and subscribe for the family offer instead at £14.99 a month. Do I have to stay with Spotify ...

Newbie

Hi    I subscribed to Spotify premium this morning with my NUS student discount at £4.99pm. However, my brother and my dad also want it so I now want to cancel and subscribe for the&...

osornios

Spotify Star

162 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Premium account stopped after update

My premium account switched to free after I updated the app on my iPhone to 7.8.0I logged out and in again but that didn't do anything.Do I need to upgrade to premium again?

Newbie

My premium account switched to free after I updated the app on my iPhone to 7.8.0 I logged out and in again but that didn't do anything. Do I need to upgrade to premium again?

osornios

Spotify Star

179 Views

1 replies

0 likes

Account
Premium
  • 179 Views
  • 1 replies
  • 0 likes

The family plan excluded my family

Hello,I have a premium account and I bought the family plan, but the application expelled my family members from the plan and I do not know why, this is the second time that it happens

Visitor

Hello,I have a premium account and I bought the family plan, but the application expelled my family members from the plan and I do not know why, this is the second time that it happens

osornios

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Premium address

How spotify is getting the adress? From email address or postal code? Because my family members cannot have premium account

Newbie

How spotify is getting the adress? From email address or postal code? Because my family members cannot have premium account

osornios

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

No puedo obtener Spotify premium

Cuando ingreso mis datos de tarjeta y pongo aceptar spotify me vuelve a aparecer para que de nuevo ingrese mis datos y no me deja contratar spotify premiumAYUDA

Newbie

Cuando ingreso mis datos de tarjeta y pongo aceptar spotify me vuelve a aparecer para que de nuevo ingrese mis datos y no me deja contratar spotify premium AYUDA

osornios

Spotify Star

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes

Solved!! I can't get the email for Family Premium

Hello, My mom subscribed to family premium and she sent me the invitation by email and I can't receive it, I've double checked the email and my junk mail. I already have a free spotify account can I simply get the code to enter my family premium? Ple...

Visitor

Hello,   My mom subscribed to family premium and she sent me the invitation by email and I can't receive it, I've double checked the email and my junk mail.    I already have a fre...

osornios

Spotify Star

886 Views

1 replies

0 likes

Account
Premium
Subscription
  • 886 Views
  • 1 replies
  • 0 likes

Domicilio

Quiero saber el domicilio que ingresé y al editar mi perfil no encuentro ninguna opción de mi domicilio que ingresé

Newbie

Quiero saber el domicilio que ingresé y al editar mi perfil no encuentro ninguna opción de mi domicilio que ingresé

osornios

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Student Discount charged immediately w/o verification

I was not aware that student premium was for those only in college. I ended up getting charged 3 times for $15, will and if so, when will I get my money back?Thank you.

Newbie

I was not aware that student premium was for those only in college. I ended up getting charged 3 times for $15, will and if so, when will I get my money back? Thank you.

osornios

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Wife invited to the Family Premium but Spotify not allowing her to connect

Updated my plan to Family Premium and invited my wife but she was not able to connect because the zip code didn't match. Indeed there as an error in her zip code which is now fixed. Invited her again and even with the new invitation and the correct z...

Newbie

Updated my plan to Family Premium and invited my wife but she was not able to connect because the zip code didn't match. Indeed there as an error in her zip code which is now fixed. Invited her ...

osornios

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Questions about premium account

If i pay again before the limit time ended it will be reset to 30 days or give more 30 day ?

Newbie

If i pay again before the limit time ended it will be reset to 30 days or give more 30 day ?

osornios

Spotify Star

186 Views

1 replies

0 likes

Premium
  • 186 Views
  • 1 replies
  • 0 likes

Forgot login details

Hi I'm sorry to trouble you but I was hoping you could help me I have had ordinary Spotify on my tablet for a while now and can log in no problem. I have got premium on my iPhone but when I created this account it wouldn't allow me to use my normal e...

Newbie

Hi I'm sorry to trouble you but I was hoping you could help me I have had ordinary Spotify on my tablet for a while now and can log in no problem. I have got premium on my iPhone but when I created t...

osornios

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

username or email you provided is not associated with an active Spotify account.

Hi I can't login to my account , it was active till last thursday , suddenly my account logged out on my iphone and since that day i cant login to spotify and i am getting this error The username or email you provided is not associated with an active...

Newbie

Hi I can't login to my account , it was active till last thursday , suddenly my account logged out on my iphone and since that day i cant login to spotify and i am getting this error The username or ...

osornios

Spotify Star

1327 Views

1 replies

0 likes

  • 1327 Views
  • 1 replies
  • 0 likes

Logging in

Can't log in through my TV. Also I've paid for the premium package and have my receipt but when log in with my phone it says payment wasn't made

Newbie

Can't log in through my TV. Also I've paid for the premium package and have my receipt but when log in with my phone it says payment wasn't made

osornios

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Ingresar a spotify

Tengo problemas para ingresar a spotify me cambiaron a plan familiar e ingreso todos los datos correctos y no me deja que la direccion no es correcta .. Ya intente varias veces que puedo hacer ?!

Newbie

Tengo problemas para ingresar a spotify me cambiaron a plan familiar e ingreso todos los datos correctos y no me deja que la direccion no es correcta .. Ya intente varias veces que puedo hacer ?!

osornios

Spotify Star

1733 Views

1 replies

0 likes

  • 1733 Views
  • 1 replies
  • 0 likes

No es posible validar la dirección familiar

Tengo plan premium familiar y a todos los usuarios les llegó el mensaje de validar dirección con el código postal. De los 5 miembros solo uno pudo hacer la validación. El resto de mi familia no puede usar premium. Spotify ya cobró mi mensualidad de m...

Newbie

Tengo plan premium familiar y a todos los usuarios les llegó el mensaje de validar dirección con el código postal. De los 5 miembros solo uno pudo hacer la validación. El resto de mi familia no puede...

osornios

Spotify Star

680 Views

1 replies

0 likes

Account
Premium
Subscription
  • 680 Views
  • 1 replies
  • 0 likes

Password reset, my new account

I recently purchased a family premium 'scperkins1@hotmail.com'. I got so excited I forgot my username and password. But I did get my wife connected 'gosoxer@hotmail.com". HISTORY: I had a free account with my work that I created many years ago with t...

Visitor

I recently purchased a family premium 'scperkins1@hotmail.com'. I got so excited I forgot my username and password. But I did get my wife connected 'gosoxer@hotmail.com". HISTORY: I had a free acco...

osornios

Spotify Star

216 Views

1 replies

0 likes

Account
  • 216 Views
  • 1 replies
  • 0 likes

Donde aparece el domicilio completo (dirección ) ? Problemas para ingresar cuentas de familires

Buen día.Tengo problemas para encontrar mi domicilio completo, mis familiares no pueden ingresar con el Plan familiar...

Casual Listener

Buen día. Tengo problemas para encontrar mi domicilio completo, mis familiares no pueden ingresar con el Plan familiar...

osornios

Spotify Star

388 Views

1 replies

0 likes

Account
  • 388 Views
  • 1 replies
  • 0 likes