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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14679 Views

7 replies

11 likes

Security
  • 14679 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552302 Views

991 replies

115 likes

Account
  • 552302 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130987 Views

74 replies

12 likes

Account
Login
Premium
  • 130987 Views
  • 74 replies
  • 12 likes

unable to login to mobile app

Hi,I'm trying to login to the mobile app on a new device using my email but it says'You do not have a Spotify account connected to your Facebook account. If you have a Spotify account please log in with your Spotify credentials. If you do not have a ...

Casual Listener

Hi, I'm trying to login to the mobile app on a new device using my email but it says 'You do not have a Spotify account connected to your Facebook account. If you have a Spotify account please log ...

ItsJamesJ

Community Legend

524 Views

6 replies

0 likes

  • 524 Views
  • 6 replies
  • 0 likes

Cannot Edit My Country Of Origin In My Account

When I joined Spotify, the system automatically defaulted my Country of Origin to USA but I am not from the USA. When I go into to Edit my Account and change my Country of Origin, the system will not allow me to insert the correct Country and the usu...

Casual Listener

When I joined Spotify, the system automatically defaulted my Country of Origin to USA but I am not from the USA. When I go into to Edit my Account and change my Country of Origin, the system wil...

Maxim

Spotify Star

582 Views

7 replies

0 likes

  • 582 Views
  • 7 replies
  • 0 likes

Solved!! Need Help by editing family account

Dear allThere might be a Bug in the administration tool of your Spotify.I have a family member #*sophie*. This account name generates an error and a general error message appears."Pst! Diese Seite schläft..." The web browser shows this URL: "https://...

Music Fan

Dear all There might be a Bug in the administration tool of your Spotify. I have a family member #*sophie*.   This account name generates an error and a general error message appears. "Pst!...

MatzeMarx

Music Fan

368 Views

2 replies

0 likes

Account
Other
Premium
  • 368 Views
  • 2 replies
  • 0 likes

Premium olamıyorum!

Neden Spotify 'a mail yoluyla ulaşamıyorum? Premium üyelik alamıyorum. Lütfen yardımcı olun.Satın alma işlemini gerçekleştiremiyorumKullanıcı adı : erdnc78

Casual Listener

Neden Spotify 'a mail yoluyla ulaşamıyorum? Premium üyelik alamıyorum. Lütfen yardımcı olun. Satın alma işlemini gerçekleştiremiyorum Kullanıcı adı : erdnc78

erdnc78

Casual Listener

2262 Views

4 replies

0 likes

  • 2262 Views
  • 4 replies
  • 0 likes

Account is hacked

Hi all, Recently I saw some strange behaviour on my spotify account (songs where in my recent list wich I would never listen to) but i tought it might just be that i played the songs in my pants while walking or whatever. Today I noticed that some pl...

Casual Listener

Hi all,   Recently I saw some strange behaviour on my spotify account (songs where in my recent list wich I would never listen to) but i tought it might just be that i played the songs in my p...

piachu_

Casual Listener

735 Views

8 replies

0 likes

Login
Other
Premium
Security
  • 735 Views
  • 8 replies
  • 0 likes

Erro com premium

Ola boa noite. Eu tenho o tarifário yorn da vodafone e tenho o premium do Spotify gratuito pois o yorn nos proporciona essa opção. Mas desde à 1 semana para cá que o premium não tem estado ativo no Spotify mas o Spotify premium continua como ativo na...

Newbie

Ola boa noite. Eu tenho o tarifário yorn da vodafone e tenho o premium do Spotify gratuito pois o yorn nos proporciona essa opção. Mas desde à 1 semana para cá que o premium não tem estado ativo no S...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Unable to cancel 3mth premium free trial before it ended and was charged for renewal

I tried to cancel my subscription before it could renew but I could not find any cancel option. I only saw where it said that I would continue to be charged monthly at the normal rate for the premium subscription at the end of my trial. I was able to...

Casual Listener

I tried to cancel my subscription before it could renew but I could not find any cancel option. I only saw where it said that I would continue to be charged monthly at the normal rate for the premium...

mickysusu

Casual Listener

291 Views

3 replies

0 likes

  • 291 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook Login Problems

I recently changed my Facebook name and cancelled my Premium subscription. Now I am not able to log into Spotify at all. I need help re-accessing my Spotify account.

Newbie

I recently changed my Facebook name and cancelled my Premium subscription. Now I am not able to log into Spotify at all. I need help re-accessing my Spotify account. 

Edbeker

Newbie

260 Views

2 replies

0 likes

Login
  • 260 Views
  • 2 replies
  • 0 likes

Assinatura premium

Como de costume, eu paguei a assinatura premium de 3 meses, cujo boleto tinha o estranho vencimento em um sábado. Como as agências bancárias não funcionam no sábado, foi debitado na segunda-feira. Porém eu estou com a conta de free user e, apesar de ...

Newbie

Como de costume, eu paguei a assinatura premium de 3 meses, cujo boleto tinha o estranho vencimento em um sábado. Como as agências bancárias não funcionam no sábado, foi debitado na segunda-feira. Po...

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't let me cancel my premium

I got the 99 cents for 3 months thing about 6 months ago and didn't use it much and I just realized they kept charging me for it without notifying me. I went to cancel it today because i barely use the service and after i say why i wanna cancel and i...

Casual Listener

I got the 99 cents for 3 months thing about 6 months ago and didn't use it much and I just realized they kept charging me for it without notifying me. I went to cancel it today because i barely use t...

midgetbike

Casual Listener

987 Views

9 replies

0 likes

  • 987 Views
  • 9 replies
  • 0 likes

Cancelling someone else's premium account (my credit card info)

Is there a way to cancel someone's premium account that isn't mine? They currently have my credit card information attached to their account and I would like to stop paying.

Newbie

Is there a way to cancel someone's premium account that isn't mine? They currently have my credit card information attached to their account and I would like to stop paying.

Bittencourt

Spotify Star

1457 Views

1 replies

0 likes

  • 1457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Desapareceu

Minha conta desapareceu após conectar ao facebook, eu tinha esquecido a senha e tentei conectar-se pelo facebook para era mesmo e-mail, porém com isso, não conseguiu mais foto!

Newbie

Minha conta desapareceu após conectar ao facebook, eu tinha esquecido a senha e tentei conectar-se pelo facebook para era mesmo e-mail, porém com isso, não conseguiu mais foto!

Bittencourt

Spotify Star

363 Views

2 replies

0 likes

Account
Login
Security
Subscription
  • 363 Views
  • 2 replies
  • 0 likes

Solved!! Using Spotify Free abroad. Ads.

Hello!I've used Spotify for a long time in my home country (Scotland), but I've recently moved to Chile to study for a few months. I understand the software uses your IP address, completely ignoring your profile info (country and postcode). Now, I do...

Casual Listener

Hello! I've used Spotify for a long time in my home country (Scotland), but I've recently moved to Chile to study for a few months. I understand the software uses your IP address, completely ignor...

8bitreverie

Casual Listener

3079 Views

2 replies

0 likes

  • 3079 Views
  • 2 replies
  • 0 likes

recuperar playlist borrada

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, por favor.

Casual Listener

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, po...

user-removed

Not applicable

392 Views

4 replies

0 likes

Other
  • 392 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't receive PIN for mobile subscription

I am changing my payment method to mobile but Im not receiving any PIN. Tried to reboot the app, tried the web but still doesnt send me PIN.

Visitor

I am changing my payment method to mobile but Im not receiving any PIN. Tried to reboot the app, tried the web but still doesnt send me PIN.

AndyJoel

Spotify Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Solicitar devolución parcial.

Hola. Hace unos días llegó un correo diciendo que no se pudo comprobar que mis familiares viven en mi casa y se les canceló el servicio, sin embargo, el día de ayer se me cobró el nuevo mes. Mi familia no está de acuerdo en que este mes sea cobrado p...

Newbie

Hola. Hace unos días llegó un correo diciendo que no se pudo comprobar que mis familiares viven en mi casa y se les canceló el servicio, sin embargo, el día de ayer se me cobró el nuevo mes. Mi famil...

AndyJoel

Spotify Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se eliminan mis familiares

En plan familiar premium se eliminan los integrantes de mi familia, intento mandarles nuevamente la invitación y no les permite ingresar, les manda aviso de que "No es posible en este momento"

Newbie

En plan familiar premium se eliminan los integrantes de mi familia, intento mandarles nuevamente la invitación y no les permite ingresar, les manda aviso de que "No es posible en este momento"

AndyJoel

Spotify Legend

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar, no deja acceder a mis familiares

Hace poco spotify saco a algunos miembros de mi plan familiar y al intentar ingresarlos dice que no es posible verificar que seamos del mismo domicilio y si, si lo somos

Newbie

Hace poco spotify saco a algunos miembros de mi plan familiar y al intentar ingresarlos dice que no es posible verificar que seamos del mismo domicilio y si, si lo somos

AndyJoel

Spotify Legend

259 Views

1 replies

0 likes

Account
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged to my credit card but supposed to get Premium Free from Phone Carrier

Hello,I've been charged 9.99 to my credit card for a Premium accnt, but I am supposed to get Premium for Free as a benefit from my phone carrier Rogers.

Casual Listener

Hello, I've been charged 9.99 to my credit card for a Premium accnt, but I am supposed to get  Premium for Free as a benefit from my phone carrier Rogers. 

heylokoboy

Casual Listener

332 Views

4 replies

0 likes

Account
Free
Premium
Subscription
  • 332 Views
  • 4 replies
  • 0 likes