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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Account hacked: People using my account and sending out family invites

I first noticed today that my recent music was nothing I heard of.Then a few hours later my spotify kept pausing, when I opened my iphone app it asked me to keep playing on "AXEL". Only me and my wife use the family premium account. I had to sign out...

  • Newbie
  • I first noticed today that my recent music was nothing I heard of. Then a few hours later my spotify kept pausing, when I opened my iphone app it asked me to keep playing on "AXEL". Only me and my w...
  • Stacivon
  • Newbie
  • 715 Views
  • 2 replies
  • 0 likes
  • 715 Views
  • 2 replies
  • 0 likes

Kicked off my account

I received an email asking me to verify my address to stay on my family account. When I did, I got kicked off saying I couldn't be verified. No one else in my family received this notice. I tried contacting Spotify but all I got was a generic email w...

  • Visitor
  • I received an email asking me to verify my address to stay on my family account. When I did, I got kicked off saying I couldn't be verified. No one else in my family received this notice. I tried con...
  • wingshq
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

i need to speak to someone

I signed up for 3 months for .99 and it said only $9.99 after trial ..my account has been overchargedMichelle

  • Newbie
  • I signed up for 3 months for .99 and it said only $9.99 after trial ..my account has been overcharged Michelle
  • ErickRGuetta
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Is Direct Carrier Billing (Google Play) supported for Telstra in Australia?

Hi, My Carrier is Telstra (in Australia). Is Direct Carrier Billing (Google Play Store on Android 6) supported for Telstra in Australia? Cheers

  • Newbie
  • Hi,   My Carrier is Telstra (in Australia).   Is Direct Carrier Billing (Google Play Store on Android 6) supported for Telstra in Australia?   Cheers
  • jbolger
  • Newbie
  • 2528 Views
  • 2 replies
  • 0 likes
  • Account
  • 2528 Views
  • 2 replies
  • 0 likes

£15 a month for premium?! - please help

hi, wondering if anyone could help!! i changed my premium account (the £9.99 one) to the premium account with student discount (£4.99 per month) in september 2016. i checked my bank account the other day and it turns out i've been charged £9.99 every...

  • Newbie
  • hi, wondering if anyone could help!! i changed my premium account (the £9.99 one) to the premium account with student discount (£4.99 per month) in september 2016. i checked my bank account the other...
  • Bittencourt
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Dirección Residencia Plan Familiar

Hola, viendo las instrucciones que dan Spotify para cuando uno cambia de dirección, decía que era necesario cancelar la cuenta y luego volverse a suscribir, hace un mes cancelé la cuenta, venció el plazo que quedaba y hoy hice una nueva cuenta. Sin e...

  • Newbie
  • Hola, viendo las instrucciones que dan Spotify para cuando uno cambia de dirección, decía que era necesario cancelar la cuenta y luego volverse a suscribir, hace un mes cancelé la cuenta, venció el p...
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

I get a 500 server error every time I attempt to change my country from payment options - what gives

I'm looking to switch payment options to use a card in a different country (I moved!) and I get a 500 server error every time I try. This has been going on for a few days. What gives!?

  • Newbie
  • I'm looking to switch payment options to use a card in a different country (I moved!) and I get a 500 server error every time I try.   This has been going on for a few days. What gives!?
  • osornios
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Cant log in

I cant log in because i no longer use that email and spotify wont let me log in through facebook.

  • Newbie
  • I cant log in because i no longer use that email and spotify wont let me log in through facebook. 
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

charged twice

My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a credit card registered while it also says that my ...

  • Newbie
  • My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a...
  • osornios
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

"Your last payment didn't work"

Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused because "my last payment didn't work" how is this possib...

  • Newbie
  • Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused becau...
  • osornios
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • Premium
  • 464 Views
  • 1 replies
  • 0 likes

Multiple accounts, switching to the one connected to Facebook, Student

Hey all, I wanted to cancel my account linked to my email, because I was missing out on the social aspect of following my facebook friends and listening to their playlists. I didn't realize I had created an account years ago that was linked to my fac...

  • Visitor
  • Hey all,    I wanted to cancel my account linked to my email, because I was missing out on the social aspect of following my facebook friends and listening to their playlists. I didn't re...
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Charged 3 months subcription when signing up for a 3-month offer at DKK 9

My daughter signed up for a 3-month period at DKK 9 beginning December 2016 to see if she wanted Spotify. She is a "first-time-user" and has never had Spotify before!!!!! So there is no other account.I also took the apparently too-good-to-be true off...

  • Newbie
  • My daughter signed up for a 3-month period at DKK 9 beginning December 2016 to see if she wanted Spotify. She is a "first-time-user" and has never had Spotify before!!!!! So there is no other account...
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Abonnement spotify bouygies

J'ai une option premium avec mon mobile je l'ai validé avec eux mais cela ne ma l'a pas pris au niveau de spotify comment faire?

  • Newbie
  • J'ai une option premium avec mon mobile je l'ai validé avec eux mais cela ne ma l'a pas pris au niveau de spotify comment faire?
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Offline mode not giving me an option to turn on download

When I go to my settings, the option to turn on Offline mode is unavailable. I am going on a long flight and would like to download my music to listen to it, but when I click my playlists to download, it says Go to Settings to download using cellular...

  • Casual Listener
  • When I go to my settings, the option to turn on Offline mode is unavailable. I am going on a long flight and would like to download my music to listen to it, but when I click my playlists to download...
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Pwede ba magauto unsubscribe yung premium?

Kasi nasasayang yung pera ko eh, di naman pwedeng lagi kong ichecheck yung site para malaman kung kelan maeexpire yung premium ko, nasasayang yung pera ko akala ko naka auto unsub.

  • Newbie
  • Kasi nasasayang yung pera ko eh, di naman pwedeng lagi kong ichecheck yung site para malaman kung kelan maeexpire yung premium ko, nasasayang yung pera ko akala ko naka auto unsub. 😄
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Spotify country issues

Hello, Spotify in my devices keep suggesting gigs in Paris, and I (unfortunately) haven't ever been there. My account contry is correctly set to Brasil. How can I solve this?

  • Newbie
  • Hello,   Spotify in my devices keep suggesting gigs in Paris, and I (unfortunately) haven't ever been there. My account contry is correctly set to Brasil.   How can I solve th...
  • osornios
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 138 Views
  • 1 replies
  • 0 likes

can't log in/changed users (FB)

I tried to import my sister Spotify playlist (facebook created account) to my spotify (non facebook created account), i clicked on find friends on the left banner and put in my sister facebook email and psw. Now i dont either have her playlist nor sh...

  • Newbie
  • I tried to import my sister Spotify playlist (facebook created account) to my spotify (non facebook created account), i clicked on find friends on the left banner and put in my sister facebook email ...
  • osornios
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

how to delete my account

I want to delete my account and make a new one! I want to use my student discount on another account so I need to delete my old one because it says my student details are still on the old one even though I have taken them off. It won't let me apply m...

  • Newbie
  • I want to delete my account and make a new one! I want to use my student discount on another account so I need to delete my old one because it says my student details are still on the old one even th...
  • feelikeastrangr
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!! Facebook connected account

Hey, I was using my (banned?) facebook account to log in to spotify so I cannot access to my account by fb. Is there any way to login? Facebook thinks that I have fake name on account (**bleep**?).

  • Newbie
  • Hey, I was using my (banned?) facebook account to log in to spotify so I cannot access to my account by fb. Is there any way to login? Facebook thinks that I have fake name on account (**bleep**?).
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes