Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Canceling Spotify

Canceling Spotify

I tried getting a student discount on two different spotify accounts the other day and it said it didn't work and no payments would be charged. Then I looked today and two payments had been charged to my bank. One of the accounts is premiem and the other isn't and I still got charged twice? Since the second one is on a trial it won't let me cancel the subscription? Help! I just want to delete both accounts and not have premiem at all. 

Reply
1 Reply

Hey @SamandSophia18,

 

The one charge is very likely just a pending charge if you haven't received a receipt from Spotify via Email: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/


Also, you can learn how to cancel your subscription here: https://support.spotify.com/account_payment_help/payment_help/how-to-cancel-your-subscription/

 

Thanks!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts