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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157652 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157652 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10673 Views
  • 3 replies
  • 10 likes
  • Security
  • 10673 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507932 Views
  • 985 replies
  • 112 likes
  • Account
  • 507932 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124629 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124629 Views
  • 74 replies
  • 12 likes

Help Please

So my credit card got charged and I didn't pay for Spotify premium and I don't have premium. is there a way to cancel the transaction? please help

  • Newbie
  • So my credit card got charged and I didn't pay for Spotify premium and I don't have premium. is there a way to cancel the transaction? please help
  • KatesHere
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Cannot accept 7 day free trial

When using the desktop Spotify player I have been offered a 7 day free trial by clicking the banner ad, however when clicking it my browser opens and then Spotify opens and does nothing. I would like to get the free 7 day trial. Please help.

  • Newbie
  • When using the desktop Spotify player I have been offered a 7 day free trial by clicking the banner ad, however when clicking it my browser opens and then Spotify opens and does nothing. I would like...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Free
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium switched to free

I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.

  • Newbie
  • I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.
  • user-removed
  • Not applicable
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Can't Find Friends on Spotify/Account Info pulled from Facebook Wrong

Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist. If my name gets searched they cannot find me and people who follow me often unfollow me without ever changing it. Also my Facebook info that gets s...

  • Visitor
  • Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist.  If my name gets searched they cannot find me and people who follow me often unfollow me wi...
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 165 Views
  • 0 replies
  • 0 likes

Superuser Contribution Dual Accounts / locked out

Hi,I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American account, and have now joined my 'family premium' accoun...

  • Newbie
  • Hi, I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American ac...
  • user-removed
  • Not applicable
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 248 Views
  • 1 replies
  • 0 likes

Charged twice since sept 2016

I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twice !!

  • Casual Listener
  • I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twic...
  • LordRollin
  • Community Legend
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Share Family plan abroad

Hi,my family is about to purchase the Family Spotify Premium plan. 1. My worry is that they currently live in Spain and I am currently living abroad (Sweden) for a couple of months.Can I still join the plan and have premium access? 2. I have been rea...

  • Regular
  • Hi, my family is about to purchase the Family Spotify Premium plan.   1. My worry is that they currently live in Spain and I am currently living abroad (Sweden) for a couple of months. Can I...
  • lucasrg
  • Regular
  • 639 Views
  • 4 replies
  • 0 likes
  • 639 Views
  • 4 replies
  • 0 likes

Sonos

Why is my Spotify not working on sonos?this message comes up"Connection to Spotify timed. If the problem persists contact Spotify."

  • Newbie
  • Why is my Spotify not working on sonos? this message comes up "Connection to Spotify timed. If the problem persists contact Spotify."
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Other
  • 217 Views
  • 1 replies
  • 0 likes

Family subscrption

I want to get the Family subscription, i live with my parents but my girlfriend want to use it as well... Is this possible?

  • Newbie
  • I want to get the Family subscription, i live with my parents but my girlfriend want to use it as well... Is this possible?
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Paid for premium and subscription says free. HELP!

I've been working on getting premium family for days. Actually paid for it 3 days ago and my subscription still says free. When you send an email you get a canned response saying this is what you said. Really, no **bleep**, that's what I said and res...

  • Regular
  • I've been working on getting premium family for days. Actually paid for it 3 days ago and my subscription still says free. When you send an email you get a canned response saying this is what you sai...
  • Maxim
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 3 replies
  • 0 likes

Email already in use

A long time ago I had link my facebook for my Spotify account. However, I no longer use the username or email connected with the account. I created a new and seperate account with my new email and username. However, my name or picture wouldn't show u...

  • Casual Listener
  • A long time ago I had link my facebook for my Spotify account. However, I no longer use the username or email connected with the account. I created a new and seperate account with my new email and us...
  • Awes1113
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Superuser Contribution Socorro, não consigo mudar meu e-mail!

Olá, fiz uma conta Familia premium e loguei via facebook, mas o e-mail do face não me recordo mais a senha e não consigo redefinir....E só percebi depois quando fui redefinir as senhas para meus familiares e não consegui.Estou desesperada, já pensei ...

  • Newbie
  • Olá, fiz uma conta Familia premium e loguei via facebook, mas o e-mail do face não me recordo mais a senha e não consigo redefinir....E só percebi depois quando fui redefinir as senhas para meus fami...
  • user-removed
  • Not applicable
  • 2126 Views
  • 1 replies
  • 0 likes
  • 2126 Views
  • 1 replies
  • 0 likes

Device password compromised a d unable to reset it

Somehow my device password was compromised (although I haven't used it for over 5 months) and people are logging into my account through it from all over (my Facebook account is secure, no one is logging through it). I am unable to reset the device p...

  • Casual Listener
  • Somehow my device password was compromised (although I haven't used it for over 5 months) and people are logging into my account through it from all over (my Facebook account is secure, no one is log...
  • Splendur
  • Casual Listener
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema spotify family

Salve ho un problema con spotify family,abbiamo effettuato il pagamento ma ci siamo dimenticati di confermare L'account attraverso l'email. Come facciamo? Dobbiamo rinunciare a spotify o potete rimandarcela ?

  • Newbie
  • Salve ho un problema con spotify family,abbiamo effettuato il pagamento ma ci siamo dimenticati di confermare L'account attraverso l'email. Come facciamo? Dobbiamo rinunciare a spotify o potete riman...
  • user-removed
  • Not applicable
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium

Hola,La suscripción es familiar enlazada con Facebook.Hice una cancelación de la suscripción el día 6/marzo/2017 y el día 9/marzo/2017 meHicieron un cargo a mi tarjeta de crédito, está cancelación la hice porque no pude incluir a mis familiares en el...

  • Newbie
  • Hola, La suscripción es familiar enlazada con Facebook. Hice una cancelación de la suscripción el día 6/marzo/2017 y el día 9/marzo/2017 me Hicieron un cargo a mi tarjeta de crédito, está cancel...
  • user-removed
  • Not applicable
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Family Plan - spontaneous user switching/hijacking.

I have an issue where one particular user on my family plan will start listening to music from her remote location and what I'm listening to will suddenly switch to what she's listening to. My device will think it's now logged into her account. There...

  • Casual Listener
  • I have an issue where one particular user on my family plan will start listening to music from her remote location and what I'm listening to will suddenly switch to what she's listening to. My d...
  • BaronLederhosen
  • Casual Listener
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Solved!! Forgot username and email address for account.

I do not remember the email address or username I used when signing up. The account I had was premium and I will keep being charged until I can get back in. I don't know what to do

  • Casual Listener
  • I do not remember the email address or username I used when signing up. The account I had was premium and I will keep being charged until I can get back in. I don't know what to do 
  • Tyleratkins0
  • Casual Listener
  • 3365 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 3365 Views
  • 4 replies
  • 0 likes

Superuser Contribution Re: Why is Spotify not available in Iran?

I'm paying for spotify premium every month and even I can't log into my account and listen music. I don't know why are you people blocking us from using spotify.At least I'm complying copyright stuff.

  • Newbie
  • I'm paying for spotify premium every month and even I can't log into my account and listen music. I don't know why are you people blocking us from using spotify. At least I'm complying copyright stu...
  • user-removed
  • Not applicable
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes