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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80456 Views

9 replies

2 likes

Account
Login
  • 80456 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734484 Views

18 replies

29 likes

  • 734484 Views
  • 18 replies
  • 29 likes

Superuser Contribution Me cancelaron mi plan familiar

Por algún motivo que desconozco mi cuenta premium y por ende familiar no cargo el pago a mi tarjeta de crédito, la tarjeta tiene saldo y en ningún momento cancele el servicio, me regreso a spotify cree y tuve que volver a contratar el servicio premiu...

Newbie

Por algún motivo que desconozco mi cuenta premium y por ende familiar no cargo el pago a mi tarjeta de crédito, la tarjeta tiene saldo y en ningún momento cancele el servicio, me regreso a spotify cr...

AndyJoel

Spotify Legend

917 Views

1 replies

0 likes

  • 917 Views
  • 1 replies
  • 0 likes

Unable to change country in "General Description"

I have changed the country of payment (to Spain) several times and on the Profile Edit page it is successfully changed but on the General Description page, the country stays Great Britain every time. This is a big problem as I have started paying for...

Newbie

I have changed the country of payment (to Spain) several times and on the Profile Edit page it is successfully changed but on the General Description page, the country stays Great Britain every time....

KatesHere

Community Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Spotify Family

I wanted to buy Spotify Family for me and my Fam. The question now is: What happens if i go on vaccation? Can i still use my accout cause it is said that all of the members need to be in the same country?

Visitor

I wanted to buy Spotify Family for me and my Fam. The question now is: What happens if i go on vaccation? Can i still use my accout cause it is said that all of the members need to be in the same cou...

Pokila

Newbie

237 Views

1 replies

0 likes

Account
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Payment not working

I am getting frustrated.My premium is about to expire and it will not let me renew with my American Express gift card that has sufficient funds. It has been telling me for a week now that my payment provider must be having a bad day and payment has f...

Casual Listener

I am getting frustrated. My premium is about to expire and it will not let me renew with my American Express gift card that has sufficient funds. It has been telling me for a week now that my paym...

Bittencourt

Spotify Star

8026 Views

9 replies

0 likes

Account
Security
Subscription
  • 8026 Views
  • 9 replies
  • 0 likes

At my wits end!!

I'm paying for premium and only getting free!!! have tried all from logging out, deleting app, checking for multiple accounts!! Am subscribed thru Vodafone who confirm payment is taken but getting nowhere!!!! HELP

Casual Listener

I'm paying for premium and only getting free!!! have tried all from logging out, deleting app, checking for multiple accounts!! Am subscribed thru Vodafone who confirm payment is taken but getting no...

Maxim

Spotify Star

283 Views

1 replies

0 likes

Premium
  • 283 Views
  • 1 replies
  • 0 likes

Charged credit card, No account

I have 99kr (sweden) taken from my credit card for 5 months.I have no account conected to that credit card P0192AP00F7Afor example.RegardsJohan Danielson

Newbie

I have 99kr (sweden) taken from my credit card for 5 months. I have no account conected to that credit card   P0192A P00F7A for example. Regards Johan Danielson    

Jacob

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Spotify Artist Account [PROBLEM]

We have our profile Spotify under the name "Warplex" that has been created automatically when we released our first track on the label (Speedsound Rec), we wanted to know how we can do to have the access data to manage it independently and manage pla...

Visitor

We have our profile Spotify under the name "Warplex" that has been created automatically when we released our first track on the label (Speedsound Rec), we wanted to know how we can do to have the ac...

Maxim

Spotify Star

810 Views

5 replies

0 likes

Other
  • 810 Views
  • 5 replies
  • 0 likes

Spotify Membership

Hello, I've signed up for a premium Spotify membership via KPN Netherlands Mobile. However, I wanted to join spotify premium for 30 days trial. I tried to call KPN, they said they cannat undo my order anymore, they said try to contact Spotify directl...

Newbie

Hello,   I've signed up for a premium Spotify membership via KPN Netherlands Mobile. However, I wanted to join spotify premium for 30 days trial. I tried to call KPN, they said they cannat u...

jean3601

Community Legend

362 Views

1 replies

0 likes

Premium
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! price change in Turkey and changing membership type

I have Premium membership and I recieved an e-mail last week about price changes in Turkey. It says because I am already a member for Premium account, I can have Spotify 3 more months with same price and after 3 months, my fee will be increased. But ...

Newbie

I have Premium membership and I recieved an e-mail last week about price changes in Turkey. It says because I am already a member for Premium account, I can have Spotify 3 more months with same ...

Maxim

Spotify Star

4171 Views

1 replies

0 likes

Other
Premium
Subscription
  • 4171 Views
  • 1 replies
  • 0 likes

Help with family account

I have been thinking about buying a family account with my sister, we live in the same city, but only in weekends, because we study in different citties, can we have a family account?

Casual Listener

I have been thinking about buying a family account with my sister, we live in the same city, but only in weekends, because we study in different citties, can we have a family account?

Maxim

Spotify Star

208 Views

1 replies

0 likes

Account
Premium
Subscription
  • 208 Views
  • 1 replies
  • 0 likes

UK Student premium renewal - why are they asking for payment details again?

I have been sent notification to extend my student premium plan. I have been through the verification process to check that I still qualify which is fine - but now you're asking for payment details again (card no, expiry, etc.) - why? Don't you just ...

Newbie

I have been sent notification to extend my student premium plan. I have been through the verification process to check that I still qualify which is fine - but now you're asking for payment details a...

jean3601

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun de tres meses que caduca a los dos meses!

el 27 de noviembre de 2016 contrate la oferta de premium por 9,99-3 mesespues sin aviso alguno, el 27 de enero de 2017 solo se abre el spotify free!..es decir dos meses...tras mucho buscar he dado con un email de spotify pero no hay respuesta aun

Newbie

el 27 de noviembre de 2016 contrate la oferta de premium por 9,99-3 meses pues sin aviso alguno, el 27 de enero de 2017 solo se abre el spotify free!..es decir dos meses...tras mucho buscar he dado ...

AndyJoel

Spotify Legend

284 Views

1 replies

0 likes

Premium
  • 284 Views
  • 1 replies
  • 0 likes

Switch to Family during current paid period

Dear all,So beginning of Jan'17 I subscribed to a great offer, 3 months (Jan Feb March) for the price of 1. Now happily enjoying Spotify Premium suddenly my daughters also want to use it, hence the need for me to switch to a Family subscription. Any ...

Casual Listener

Dear all, So beginning of Jan'17 I subscribed to a great offer, 3 months (Jan Feb March) for the price of 1.  Now happily enjoying Spotify Premium suddenly my daughters also want to use it, ...

OviiiOne

Community Legend

311 Views

3 replies

0 likes

  • 311 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Family. Move playlist and prefered music

Hi everybody. Is it possible to move all the playlists and prefered songs from an account to another in the same family? Thank you

Newbie

Hi everybody. Is it possible to move all the playlists and prefered songs from an account to another in the same family? Thank you

thilanae

Newbie

737 Views

2 replies

0 likes

  • 737 Views
  • 2 replies
  • 0 likes

My visa is being used for an account i don't have

HiI have an spotify account in wich I pay 99kr for each month. But each month I also get charged for 150kr wich I think is the price for a family account. I only have one email adress used for spotify. Is there a way to stop the payment without havin...

Casual Listener

Hi I have an spotify account in wich I pay 99kr for each month. But each month I also get charged for 150kr wich I think is the price for a family account. I only have one email adress used for spot...

Jacob

Community Legend

490 Views

5 replies

0 likes

  • 490 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Student pausiert

Hallo,mein Studenten Abbo wurde pausiert. Bei dem von mir eingeführten Dauerauftrag, ist ein Fehler aufgetreten. Ich hab dies schon korrigiert und die Rechnung bezahlt. Wie kann mein Accound nun wieder freigeschaltet werde ?Mit freundlichen Grüßen

Newbie

Hallo, mein Studenten Abbo wurde pausiert. Bei dem von mir eingeführten Dauerauftrag, ist ein Fehler aufgetreten. Ich hab dies schon korrigiert und die Rechnung bezahlt. Wie kann mein Accound nun ...

Alfredo

Roadie

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Changing username(please read)

Im using spotify for almost 3 years,15 montsh of it at least with premium and i enjoy it.But my username is not my name and my old friends that i follow,they dont recognize me when i follow them so they dont follow me back.and i dont use Facebook unf...

Newbie

Im using spotify for almost 3 years,15 montsh of it at least with premium and i enjoy it. But my username is not my name and my old friends that i follow,they dont recognize me when i follow them so...

Maxim

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Premium spotify

1 month in premium spotify there is 30 days or 28 days?Because i bought 1 month premium spotify and get 28 days

Visitor

1 month in premium spotify there is 30 days or 28 days? Because i bought 1 month premium spotify and get 28 days

jean3601

Community Legend

423 Views

3 replies

1 likes

Premium
  • 423 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify free didn't run for 1 month

Hallo,I tryed Spotify for free, but after few days my free account was stopped. I didn't use it on more than 3 devices and I really don't know why it doesn't work anymore.Anyone has ideas?Thank you

Visitor

Hallo, I tryed Spotify for free, but after few days my free account was stopped. I didn't use it on more than 3 devices and I really don't know why it doesn't work anymore. Anyone has ideas? T...

user-removed

Not applicable

273 Views

2 replies

0 likes

  • 273 Views
  • 2 replies
  • 0 likes

Need help changing payment details

I got an email from Spotify telling me that the monthly payment couldn't be completed because I had an expired card on file. So I go into my account to change the card information and it lets me enter my new card, but then asks me to verify that I am...

Newbie

I got an email from Spotify telling me that the monthly payment couldn't be completed because I had an expired card on file.  So I go into my account to change the card information and it lets m...

Maxim

Spotify Star

227 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 227 Views
  • 1 replies
  • 0 likes