Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
So my credit card got charged and I didn't pay for Spotify premium and I don't have premium. is there a way to cancel the transaction? please help
When using the desktop Spotify player I have been offered a 7 day free trial by clicking the banner ad, however when clicking it my browser opens and then Spotify opens and does nothing. I would like to get the free 7 day trial. Please help.
I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.
Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist. If my name gets searched they cannot find me and people who follow me often unfollow me without ever changing it. Also my Facebook info that gets s...
Hi,I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American account, and have now joined my 'family premium' accoun...
I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twice !!
I want to see if I can tell the difference and if it is worth doing.
Hi,my family is about to purchase the Family Spotify Premium plan. 1. My worry is that they currently live in Spain and I am currently living abroad (Sweden) for a couple of months.Can I still join the plan and have premium access? 2. I have been rea...
Why is my Spotify not working on sonos?this message comes up"Connection to Spotify timed. If the problem persists contact Spotify."
I want to get the Family subscription, i live with my parents but my girlfriend want to use it as well... Is this possible?
I've been working on getting premium family for days. Actually paid for it 3 days ago and my subscription still says free. When you send an email you get a canned response saying this is what you said. Really, no **bleep**, that's what I said and res...
A long time ago I had link my facebook for my Spotify account. However, I no longer use the username or email connected with the account. I created a new and seperate account with my new email and username. However, my name or picture wouldn't show u...
Olá, fiz uma conta Familia premium e loguei via facebook, mas o e-mail do face não me recordo mais a senha e não consigo redefinir....E só percebi depois quando fui redefinir as senhas para meus familiares e não consegui.Estou desesperada, já pensei ...
Somehow my device password was compromised (although I haven't used it for over 5 months) and people are logging into my account through it from all over (my Facebook account is secure, no one is logging through it). I am unable to reset the device p...
Salve ho un problema con spotify family,abbiamo effettuato il pagamento ma ci siamo dimenticati di confermare L'account attraverso l'email. Come facciamo? Dobbiamo rinunciare a spotify o potete rimandarcela ?
Hola,La suscripción es familiar enlazada con Facebook.Hice una cancelación de la suscripción el día 6/marzo/2017 y el día 9/marzo/2017 meHicieron un cargo a mi tarjeta de crédito, está cancelación la hice porque no pude incluir a mis familiares en el...
I have an issue where one particular user on my family plan will start listening to music from her remote location and what I'm listening to will suddenly switch to what she's listening to. My device will think it's now logged into her account. There...
I do not remember the email address or username I used when signing up. The account I had was premium and I will keep being charged until I can get back in. I don't know what to do
I'm paying for spotify premium every month and even I can't log into my account and listen music. I don't know why are you people blocking us from using spotify.At least I'm complying copyright stuff.