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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306412 Views
  • 870 replies
  • 98 likes
  • Account
  • 306412 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140201 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140201 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81266 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81266 Views
  • 64 replies
  • 9 likes

Spotify Family in other countries

I wanted to buy Spotify Family for me and my Fam. The question now is: What happens if i go on vaccation? Can i still use my accout cause it is said that all of the members need to be in the same country?

  • Visitor
  • I wanted to buy Spotify Family for me and my Fam. The question now is: What happens if i go on vaccation? Can i still use my accout cause it is said that all of the members need to be in the same cou...
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Premium

Is anyone else being charged for Spotify Premium directly after their trial period has ended and not being able to use it as Premium? I'm getting charged for Premium, but it keeps saying when I log in that my trial period has ended and I need to upgr...

  • Visitor
  • Is anyone else being charged for Spotify Premium directly after their trial period has ended and not being able to use it as Premium? I'm getting charged for Premium, but it keeps saying when I log i...
  • KatesHere
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Some one is useing my accont

I have charge password on Facebook and Spotify and uset Sign out everywhere on my accont. Still this is happening

  • Visitor
  • I have charge password on Facebook and Spotify and uset Sign out everywhere on my accont. Still this is happening
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Payment not working

I am getting frustrated.My premium is about to expire and it will not let me renew with my American Express gift card that has sufficient funds. It has been telling me for a week now that my payment provider must be having a bad day and payment has f...

  • Casual Listener
  • I am getting frustrated. My premium is about to expire and it will not let me renew with my American Express gift card that has sufficient funds. It has been telling me for a week now that my paym...
  • Bittencourt
  • Spotify Star
  • 6658 Views
  • 9 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 6658 Views
  • 9 replies
  • 0 likes

I Paid for Spotify Premium and it still says FREE account

Just 30 minutes ago I paid for Spotify Premium. When I went onto my Spotify, it still says free.

  • Newbie
  • Just 30 minutes ago I paid for Spotify Premium. When I went onto my Spotify, it still says free.
  • KatesHere
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con a cuenta familiar

Tengo un familiar que vive en la misma casa intenta registrándose con el código que le doy para estar en mi grupo familiar y le sale un error que no puede verificar que resida en el mismo lugar ,intentamos con email y pagando el encame y sigue salien...

  • Newbie
  • Tengo un familiar que vive en la misma casa intenta registrándose con el código que le doy para estar en mi grupo familiar y le sale un error que no puede verificar que resida en el mismo lugar ,inte...
  • ZullyB
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution still being charged for a premium spotify subscription and i cant access the account....

deletd my facebook account for good... my spotify will not let me log in with the username... im still getting charged and i cant access the account because my facebook doesnt exist anymore and its linked throught that.

  • Newbie
  • deletd my facebook account for good... my spotify will not let me log in with the username... im still getting charged and i cant access the account because my facebook doesnt exist anymore and its l...
  • ZullyB
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family premium

Hi i am not able to get my daugther in to my premium family. I send her an inviterer and she gets IT. But when she puts in all the information, she still dosent get acsepted

  • Newbie
  • Hi i am not able to get my daugther in to my premium family. I send her an inviterer and she gets IT. But when she puts in all the information, she still dosent get acsepted
  • Bittencourt
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Conflicto cuenta familiar - cuenta premium indivudual

Buenos días, Hasta ahora tenía una suscripcion premium individual, hoy me he unido a una suscripción familiar a la que me han invitado. Veo como en mi perfil ya no aparece mi suscripcion premium individual, pero me gustaría asegurarme de que no me va...

  • Casual Listener
  • Buenos días,   Hasta ahora tenía una suscripcion premium individual, hoy me he unido a una suscripción familiar a la que me han invitado. Veo como en mi perfil ya no aparece mi suscripcion pre...
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Spotify Premuim Family and Ideal

Hello Spotify Premium, I would like to pay my Spotify Premium Family account, with Ideal.. This is not possible at this moment..Can you arrange that it is possible, please? Thank you very much.. Greets, Nicolas Isa

  • Casual Listener
  • Hello Spotify Premium,   I would like to pay my Spotify Premium Family account, with Ideal..   This is not possible at this moment..Can you arrange that it is possible, please?   ...
  • Kaotika
  • Regular
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Solved!! My song is owned by another artist with the same name!

Hi everyone! A year ago my song "On The Way" was distributed by Kaisen Records. The problem is that Spotify believe that the track was made by another artist called "Etto", that is the same artist name that I choosed years ago (due to my audience, ol...

  • Casual Listener
  • Hi everyone!   A year ago my song "On The Way" was distributed by Kaisen Records. The problem is that Spotify believe that the track was made by another artist called "Etto", that is the same ...
  • Etto
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Unsubscribe its not possible

Hello, I tried to cancel my subscribe twice and even if there is a confirmation message the account keeps going back to Premium and charging me. I don't have money in my bank account anymore. Please cancel my subscribe and don't automatic debit from ...

  • Casual Listener
  • Hello,   I tried to cancel my subscribe twice and even if there is a confirmation message the account keeps going back to Premium and charging me. I don't have money in my bank accou...
  • Bittencourt
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 110 Views
  • 1 replies
  • 0 likes

Problem Logging In

I signed up with Facebook, but have since deactivated my account. However, recently I reactivated my Facebook account, but still cannot log into Spotify. How do i fix this?

  • Newbie
  • I signed up with Facebook, but have since deactivated my account. However, recently I reactivated my Facebook account, but still cannot log into Spotify. How do i fix this?
  • jean3601
  • Community Legend
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Solved!! My premium subscription only lasts a few days?

It has happened a few times now, the first few times I chalked it up as a bug and considered it a loss and I didn't pay much attention because I wasn't using spotify much as I simply didn't really have time to listen to much music (I use spotify most...

  • Casual Listener
  • It has happened a few times now, the first few times I chalked it up as a bug and considered it a loss and I didn't pay much attention because I wasn't using spotify much as I simply didn't real...
  • AppleBread
  • Casual Listener
  • 270 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 270 Views
  • 3 replies
  • 0 likes

Resetting my password

I am getting Spotify again after a year but I forgot my password but When I enter my email to reset my password it says that my email not asociated with an account that is active

  • Newbie
  • I am getting Spotify again after a year but I forgot my password but When I enter my email to reset my password it says that my email not asociated with an account that is active
  • jean3601
  • Community Legend
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

Invite familymember by phone number?

Hi. I just upgraded my premium spotify to a family membership.But one of my soons do not have an e - mail.Is it possible to invite him via the phone number? Using the link? How?B rgds from Monica

  • Newbie
  • Hi. I just upgraded my premium spotify to a family membership. But one of my soons do not have an e -  mail. Is it possible to invite him via the phone number? Using the link? How? B rgds fro...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Ativei a conta premim, o valor foi descontado mas os recursos não.

Olá,Comprei a conta premium, mas continuo na conta free e o valor foi descontado do meu cartão.

  • Newbie
  • Olá, Comprei a conta premium, mas continuo na conta free e o valor foi descontado do meu cartão.
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with multiple accounts

Hello guys.I'm having a bit of trouble with spotify. I will briefly describe my issue:I have 2 accounts, both created from facebook accounts let's say account1 (email1@gmail.com) and account2 (email2@hotmail.it)I subscribed with account2 but after th...

  • Casual Listener
  • Hello guys. I'm having a bit of trouble with spotify. I will briefly describe my issue: I have 2 accounts, both created from facebook accounts let's say account1 (email1@gmail.com) and account2 (em...
  • Doomkin
  • Casual Listener
  • 889 Views
  • 2 replies
  • 0 likes
  • Account
  • 889 Views
  • 2 replies
  • 0 likes

Assisting in re-setting password to new email account?

Hi All, I am trying to change my email address on my Spotify account.I am aware that you would go through your 'Edit Profile' to do so, however I have forgotten my password. To add to the issue, I do not have access to my old email account (subscribe...

  • Newbie
  • Hi All,   I am trying to change my email address on my Spotify account. I am aware that you would go through your 'Edit Profile' to do so, however I have forgotten my password.   To ad...
  • jean3601
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Login
  • 156 Views
  • 1 replies
  • 0 likes

Deleted Spotify with Premium and want it back.

I deleted my Spotify account that was premium about a month ago and I would like to have one again. I no longer have an account and when I created a new one it said my credit card was already in use. How do I sign up for Premium once again?

  • Newbie
  • I deleted my Spotify account that was premium about a month ago and I would like to have one again. I no longer have an account and when I created a new one it said my credit card was already in use....
  • jean3601
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes