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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Solved!! Can not return password because email has been changed

First of all let me thank this wonderful company called spotify for giving me 3 times the same answer when trying to ask them for help. I do know that this community can't solve my problem, the good for nothing support person knows this community can...

Newbie

First of all let me thank this wonderful company called spotify for giving me 3 times the same answer when trying to ask them for help. I do know that this community can't solve my problem, the good ...

Maxim

Spotify Star

506 Views

1 replies

0 likes

Account
Login
  • 506 Views
  • 1 replies
  • 0 likes

Profile not searchable

I have created a profile for a group, but I cannot find the profile though the search feature. I've tried the username and the email address associated with the account without any luck on any of my devices. I was able to find it eventually because I...

Newbie

I have created a profile for a group, but I cannot find the profile though the search feature.  I've tried the username and the email address associated with the account without any luck on any ...

Maxim

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

I can not access my account

Hello!! I had a problem on my phone and had to access my account again! But when I logged into my account my songs disappeared and my account is now free !! Being that I have a signature that is discounted in my card already about 5 months !! What ca...

Visitor

Hello!! I had a problem on my phone and had to access my account again! But when I logged into my account my songs disappeared and my account is now free !! Being that I have a signature that is disc...

Maxim

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

How do I change my profile to an Artist Profile?

I recently distributed a song I did through CD Baby. They added my song to Spotify, but the problem is, I want to know how to add the song to My Profile. I don't have access to the account that CD Baby added. My question is, how do I make my personal...

Newbie

I recently distributed a song I did through CD Baby. They added my song to Spotify, but the problem is, I want to know how to add the song to My Profile. I don't have access to the account that CD Ba...

Maxim

Spotify Star

19126 Views

1 replies

3 likes

Account
  • 19126 Views
  • 1 replies
  • 3 likes

Family subscription won't allow my family to join

After the 1st of the year, my Spotify family subscription kicked my husband and sister (residing at my home)off of my family plan and won't let me add them back. I have sent them the link, but when they enter our address it says it is unable to verif...

Newbie

After the 1st of the year, my Spotify family subscription kicked my husband and sister (residing at my home)off of my family plan and won't let me add them back. I have sent them the link, but when t...

Maxim

Spotify Star

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Solved!! Playlists being mysteriously deleted and new ones added.

Hi, So when I logged onto my spotify today I found about 100 of my playlists deleted and about 5 new ones added. All 5 were playlists made by "Spotify". Is this some kind of advertising for new playlists or songs added onto spotify or what the **blee...

Newbie

Hi,   So when I logged onto my spotify today I found about 100 of my playlists deleted and about 5 new ones added. All 5 were playlists made by "Spotify". Is this some kind of advertising for ...

Jacob

Community Legend

513 Views

1 replies

0 likes

Account
Other
Security
  • 513 Views
  • 1 replies
  • 0 likes

My account was hacked with card info

How did has happen without permission in my email? Need help asap..

Casual Listener

How did has happen without permission in my email? Need help asap..

Chaos15

Casual Listener

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted facebook

I deleted my facebook account and cancelled my student discount prior to deleting facebook like instructed to do. I want to restart my spotify subscription but says my student profile is already in use. Will it take time for the process to be complet...

Newbie

I deleted my facebook account and cancelled my student discount prior to deleting facebook like instructed to do. I want to restart my spotify subscription but says my student profile is already in u...

JulianA_Bogota

Roadie

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Solved!! Cannot join Family Account even I put same address with admin

Hi, I have sister that live different country with me, at first I invited her to my family account, she input her address and of course cannot join my family account.But, after she revise the address, she still cannot join my family account.Please, n...

Newbie

Hi,  I have sister that live different country with me, at first I invited her to my family account, she input her address and of course cannot join my family account. But, after she revise th...

Bittencourt

Spotify Star

3652 Views

3 replies

0 likes

  • 3652 Views
  • 3 replies
  • 0 likes

I canceled my subscription one day after the automatic payment

Spotify charged me the payment yesterday, but i didn't know, i just canceled my subscription but i want to know if sopotify charged me for the next month because i canceled my subscription, if this is the case, how i can get my money back ?

Newbie

Spotify charged me the payment yesterday, but i didn't know, i just canceled my subscription but i want to know if sopotify charged me for the next month because i canceled my subscription, if this i...

Bittencourt

Spotify Star

395 Views

3 replies

0 likes

  • 395 Views
  • 3 replies
  • 0 likes

Solved!! My giftcard says invalid code...

I bought a giftcard and was gonna redeem it on spotify.com/redeem, and i dubblechecked if the code was correct but it still didnt work. It said in Swedish "Det verkar tyvärr som att den här Premium-koden är ogiltig. Försök igen eller kontakta vår kun...

Casual Listener

I bought a giftcard and was gonna redeem it on spotify.com/redeem, and i dubblechecked if the code was correct but it still didnt work. It said in Swedish "Det verkar tyvärr som att den här Premium-k...

Bergstrumpan

Casual Listener

629 Views

4 replies

0 likes

  • 629 Views
  • 4 replies
  • 0 likes

Solved!! Premium for Family

I have upgraded to premium for family. I sent the link to my family member. When they clock on the link it direct them to the log in page. This doesn't let them accept the pending request. I'd like to be able to use the features I pay for.

Newbie

I have upgraded to premium for family. I sent the link to my family member. When they clock on the link it direct them to the log in page. This doesn't let them accept the pending request. I'd like t...

Bittencourt

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Merging two accounts

Hi,I currently have two Spotify accounts, one is a free account and one is a premium account. My free account has the current details I would like to use (email address and Facebook links etc) whilst the premium account has my secondary email address...

Visitor

Hi, I currently have two Spotify accounts, one is a free account and one is a premium account. My free account has the current details I would like to use (email address and Facebook links etc) whil...

ErikG

Roadie

310 Views

1 replies

0 likes

Account
  • 310 Views
  • 1 replies
  • 0 likes

I haven't received 2016 wrapped

Hi, I have been waiting for my 2016 wrapped mail but I haven't received it until now, I really wanted to see my stats as I did every year. I know it is a little bit too late but I REALLY wanted to see it... is there any way to see them now? Thanks.

Casual Listener

Hi, I have been waiting for my 2016 wrapped mail but I haven't received it until now, I really wanted to see my stats as I did every year. I know it is a little bit too late but I REALLY wanted to se...

Maxim

Spotify Star

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

Sign in without using Facebook

I need help signing in without using Facebook

Newbie

I need help signing in without using Facebook

laleli

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Charged and continued to be charged

So i used spotify premuim for about 3 days, didnt like it so i cancelled it.i have been charged 3 more times since then and also just got charged 10.71 two days in a row. if someone can please get ahold of me so i can get my stuff took off any accoun...

Newbie

So i used spotify premuim for about 3 days, didnt like it so i cancelled it. i have been charged 3 more times since then and also just got charged 10.71 two days in a row. if someone can please get ...

Maxim

Spotify Star

243 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Amex gift card

My Amex gift card won't work to get a free trial. What should I do?

Newbie

My Amex gift card won't work to get a free trial. What should I do?

Bittencourt

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

New e-mail in use, old contact dead, can't change it

I've changed my ISP provider, and therefore have a new e-mail address. I'm using the FB loging link, and FB has allowed me to update my e-mail contact. However, Spotify will not allow me to log in. And when I try to reset password, it obviously doesn...

Newbie

I've changed my ISP provider, and therefore have a new e-mail address.  I'm using the FB loging link, and FB has allowed me to update my e-mail contact.  However, Spotify will not allow me ...

osornios

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Ps4 spotify premium

Hi i have premium spotify on my ps4 console cant access the premium account on my galaxy s6 when im out of the house, only signing me in as a free account. Can you use premium on 2 devices?

Newbie

Hi i have premium spotify on my ps4 console cant access the premium account on my galaxy s6 when im out of the house, only signing me in as a free account. Can you use premium on 2 devices?

Maxim

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes