Tried to sign up for 60-day free trial but was charged?

[allkindsoffood]

I clicked through the 60-day free trial link, created an account and entered my credit card info. But it appears that rather than getting a free trial first, I was charged for a premium account. How can I get this remedied? 

[David]

It might be best if you pop in an email to one of our advisors. To get in touch, click on "About Us" above and then select "Contact form".

[Peter__]

Hey 🙂 

The direct link to the contact from is here.

Peter

[allkindsoffood]

I tried sending in an e-mail and got one response last week asking for more information. I responded immediately, but haven't heard anything more in several days. How quickly does Customer Service usually respond?

[Peter__]

They normally reply to all queries within 48 hours.

Have you double checked your spam/junk folders in case it got caught up in one of them? 

If you haven't heard back, post back here and I will get someone to look into this for you.

Peter

[allkindsoffood]

I checked and there's no response in the Spam folder. The one e-mail I received on Thursday asked me to forward the e-mail from Netflix. I didn't have that and the link I went through that I forwarded to customer service of course now shows only a 30-day free trial instead of the 60-day. But any help you can get me would be very much appreciated.

Thanks!

[Peter__]

It is most likely just taking the customer services team a little longer to deal with your case. I have however escalated this to the forum staff for you so someone can have a quick look make sure your reply didn't get lost or anything. 

Personally I have never heard of a 60 day trial, only a 30 day one! 

Peter

[allkindsoffood]

Well you can see on this link that it was 60 days before (expired Nov. 1): https://www.spotify.com/us/freetrial/?referrer=netflix&utm_source=netflix_marketing

But in any case, I currently haven't gotten any free trial because I was charged right away. 

Thanks for your help!

[Richard]

We sent you a new email yesterday - did you receive this?

[allkindsoffood · Accepted solution]

Yes, thanks very much for all your help! Seems as though a refund is coming through, just waiting to see it appear on my account. 

[Peter__]

Fingers crossed this is all sorted for you 🙂

Peter