Troubleshooting Payment Issues

[lsvoutour]

Ive been trying for almost a month now to purchase spotify premium and I have already email the spotify service team, and they havent given a solution to my issue. However, everytime I try to enter in my credit card info the message "Oops, seems your card or payment provider is having a bad day. Dont worry no money has been charged. Try again or use another payment method" pops up. Now since that Ive emailed there team, I followed their directions on making sure the cards Ive tried to use are vaild, and they came back fine. However, I still keeping the message listed above and cannot purchase premium. The cards Ive tried using are both visa and Ive used them before to get premuim in the past, only now have I encountered an issue with either. If someone can help me resolve this issue for once and all, Id greatly appreciate it.

[Maxim]

Hey @lsvoutour,

Can you clear cache & cookies and then try it again? If that doesn't help, please try it in a different browser.

Let me know how it goes 🙂

[lsvoutour]

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@Maxim wrote:

Hey @lsvoutour,

Can you clear cache & cookies and then try it again? If that doesn't help, please try it in a different browser.

Let me know how it goes 🙂

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@hey @Maxim,

I tried clearing the cache and cookies on both browsers and yet again it still gives me the same message when entering my credit card info. Is there any other solution besides this one?

[Maxim]

Hmm. Can you try using a different payment method?

Let me know how it goes.

[lsvoutour]

I've tried using two different credit cards and both come up with the same message as stated above. I've also already contacted my bank and card provider and they can't see any issues on their end.

[Maxim]

Alright. I'd recommend getting in touch with Spotify Support so they can look into this:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[lsvoutour]

Okay, thank you for all the help. It's much appreciated!