Trying to upgrade to premium, payment page not loading

[cb200732]

Hi

I am trying to upgrade from a free trial to a premium account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen.  I have tried it on Windows, my iphone, my ipad and I cannot go any further. Is there someone I can talk to to upgrade?

Thanks

[user-removed]

Thank you for help, but its not working. This is screenshots with visa and paypal payment option.

[Driver_ben]

There's not much point in a screen shot. All that is shown for the visa screen is the two icon logos for the secure system and the pay by mobile is a rainy day image with a big "Oh No something's gone horribly wrong"

[Peter__]

Thanks, I'm passing these over to the Spotify support guys now.

[Peter__]

Ok thanks. I'm raising this as an issue to the Spotify team now, so hopefully someone will look into it!

[user-removed]

Ok thank you.

I try that on tablet, smartphone and 3 computers ... same result with IE or firefox.

[Driver_ben]

Spot on Peter.

[MJ-Maverick]

Can't add much to this, other then mentioning that I have the same issue.

When selecting Visa/Mastercard I get the empty page as refered to by Ben. - see screenshot attached

When selecting Paypal I get a page telling me something went horibly wrong.

I am doing this from the Dutch version of the site as I am in The Netherlands. The title of the emty page states 'Enter your payment details' (in Dutch).

[Jason]

Hey all!

We're looking in to things for you all at the moment.

If you're still having diffficulties could you try the following as troubleshooting:

* Disable firewall, hardware acceleration

* Disable anti-virus

* Try a different browser

* Try browser without extensions

Hopefully, this should help but if not please do report back to at our contact form here or via our Twitter page at @SpotifyCares.

Many Thanks and best of luck 🙂

[Jason]

Hey all!

We're looking in to things for you all at the moment.

If you're still having diffficulties could you try the following as troubleshooting:

* Disable firewall, hardware acceleration

* Disable anti-virus

* Try a different browser

* Try browser without extensions

Hopefully, this should help but if not please do report back to at our contact form here or via our Twitter page at @SpotifyCares.

Many Thanks and best of luck 🙂

[user-removed]

Thanks for answer.

I try this :

- Samsung Galaxy S4

- Samsung Galaxy Tab S

- Computer with windows 7

- Another with windows 8.1

- Another with windows vista

Internet explorer and firefox.

Always finish with blank page or error page.

I use the contact form yesterday and wait for reply.

Thank you again.

[user-removed]

I just create a new account and its ok ! I upgrade it to premium and register a paypal account. So why i cant with this account ? I will close it...

[SuperWisdom]

Maybe their is a glitch in the system which is preventing THIS account from going to premium. But if you have got premium on your other account then i hope that your problem has been solved! 🙂

[robbonaire]

I used different browser and different computers to upgrade to a premium account. In every case I got a blank page. When are you going to solve this? 

---

@Jason wrote:

Hey all!

We're looking in to things for you all at the moment.

If you're still having diffficulties could you try the following as troubleshooting:

* Disable firewall, hardware acceleration

* Disable anti-virus

* Try a different browser

* Try browser without extensions

Hopefully, this should help but if not please do report back to at our contact form here@ or via our Twitter page at @SpotifyCares.

Many Thanks and best of luck 🙂

---

[Zellinoux]

Hi, Hayreon here with my new and premium account.

I change email adress. Hayreon is registered with @gmail.com adress and now iam with @free.fr

I think it is the solution... what else ? (my username Hayreon ?)

I hope the staff can say more about this issue.

[Peter__]

Definitely looks like it is account based for some reason. If you are still having issues and don't want to create a new account, get in touch using the link Jason posted above and a member of the team will be able to lend a hand.

[erin5077]

hi~~

i just worked this out yesterday!

try use Google Chrome or Firefox browser

and search the following URL(in English): www.spotify.com/uk/account/subscription

then type your credit card details.

hope this could help you 🙂

[MJ-Maverick]

Unfortunately, still does not work for me. Might it have something to do with the 0 euro (or dollar) amount that will initially be charged in order to get the 30 day free Premium subscription?

[erin5077]

or write a letter to URL: support@spotify.com

i'm sure they would help you to fix it ASAP 🙂

[Peter__]

@MJ-Maverick - Spotify do put through a 0.00 charge to your card to verify it exists, and some banks do block that as suspicious so if you think that might be the case I would ask your bank.

Just a quick heads up, use this form instead of emailing support@spotify.com directly:
https://www.spotify.com/about-us/contact/contact-spotify-support/

It goes to the same place, but the contact form also makes sure the adviser can see your account details from the email.

[bo1988]

For me, the solution was to fill in my ZIP/Postal code in my profile on www.spotify.com. After that, I could upgrade to premium without any problems.