Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76632 Views

28 replies

0 likes

  • 76632 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94645 Views

9 replies

2 likes

Account
Login
  • 94645 Views
  • 9 replies
  • 2 likes

Superuser Contribution Can't Log into Spotify on Roku Ultra

I am unable to log into my Spotify account on my Roku. I keep getting error code 6.4. Anybody able to help?

Newbie

I am unable to log into my Spotify account on my Roku. I keep getting error code 6.4. Anybody able to help?

FabianS_Bogota

Roadie

354 Views

1 replies

0 likes

Login
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution 28/5000 Add email to spotify account

Hi Spotify My account is connected to facebook account and I set the password but it gives an error Sorry, my e-mail address could not be reached. Please log out and log back on and try again. If the problem persists please contact support but facebo...

Newbie

Hi Spotify My account is connected to facebook account and I set the password but it gives an error Sorry, my e-mail address could not be reached. Please log out and log back on and try again. If the...

FabianS_Bogota

Roadie

1515 Views

1 replies

0 likes

  • 1515 Views
  • 1 replies
  • 0 likes

Superuser Contribution trouble updating payment method

I'm paying $9.99/month for Spotify premium because I am no longer a student; I recently got a new debit card and every time I try to change my payment method I am led to the student discount screen (where I cannot update my card because I'm not a ver...

Newbie

I'm paying $9.99/month for Spotify premium because I am no longer a student; I recently got a new debit card and every time I try to change my payment method I am led to the student discount screen (...

FabianS_Bogota

Roadie

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do we have to come here??

Why does everyone have to come here?Why cant we just disconnect a facebok acct from this service?Why cant we log out compleatly and login with another FB account?Be that a friend logging in on my computer, or me switching from one acct to the another...

Newbie

Why does everyone have to come here? Why cant we just disconnect a facebok acct from this service? Why cant we log out compleatly and login with another FB account? Be that a friend logging in on ...

FabianS_Bogota

Roadie

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Can't update my email address - Facebook and Skype not syncing

When I try to update my email address on my Spotify account it directs me to Facebook to update it there. However, it is already updated on Facebook - it just hasn't been pulled through to Skype - no matter how many times I log out and in again. What...

Visitor

When I try to update my email address on my Spotify account it directs me to Facebook to update it there.  However, it is already updated on Facebook - it just hasn't been pulled through to Skyp...

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

desfazer o feito

boa tarde adiquiri o plano premim familiar, porem ao aprender mexer acabei desfazendo e quero continuar como plano familiar mas sem ser taxado novamente pois fiz hoje o plano como faço para não ser cobrado novamente e dar continuidade.

Newbie

boa tarde adiquiri o plano premim familiar, porem ao aprender mexer acabei desfazendo e quero continuar como plano familiar mas sem ser taxado novamente pois fiz hoje o plano como faço para não ser c...

224 Views

0 replies

0 likes

Account
  • 224 Views
  • 0 replies
  • 0 likes

Spotify and Facebook

Why after having my premium acct for the past 5 years do I have to delete it and start a new one just because I no longer want it to be tied to Facebook? What if I delete my Facebook ? Well I've been told I would have to reactivate my Facebook then d...

Casual Listener

Why after having my premium acct for the past 5 years do I have to delete it and start a new one just because I no longer want it to be tied to Facebook? What if I delete my Facebook ? Well I've...

347 Views

0 replies

0 likes

Subscription
  • 347 Views
  • 0 replies
  • 0 likes

Spotify and Facebook

Why after having my premium acct for the past 5 years do I have to delete it and start a new one just because I no longer want it to be tied to Facebook? What if I delete my Facebook? Well I've been told I would have to reactivate my Facebook then de...

Casual Listener

Why after having my premium acct for the past 5 years do I have to delete it and start a new one just because I no longer want it to be tied to Facebook? What if I delete my Facebook? Well I've been ...

363 Views

0 replies

0 likes

Subscription
  • 363 Views
  • 0 replies
  • 0 likes

Spotify saying that my acccount doesn't exist

Fisrt of all, I'm sorry for my bad english.I had a account on spotify with my facebook account long time ago. I'm no longger on FB, so i had to create a new one.I created this account around 3~4 months ago (with a new email address), and got a premiu...

Newbie

Fisrt of all, I'm sorry for my bad english. I had a account on spotify with my facebook account long time ago.  I'm no longger on FB, so i had to create a new one. I created this account...

user-removed

Not applicable

668 Views

3 replies

0 likes

  • 668 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan. sorununu alıyorum premium üyelik alamıyorum yardım lütfen

Newbie

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.  sorununu alıyorum premium üyelik alamıy...

iamnotarobot123

Newbie

5522 Views

14 replies

5 likes

Premium
  • 5522 Views
  • 14 replies
  • 5 likes

Daily Mix cannot be started.

Recently, I tried to clean up one of my Daily Mixes, so I banned a bunch of artist.The next day, when I checked on the Mix, I found out that 'Daily Mix cannot be started.' And it is going on for a week now.What should I do?

Casual Listener

Recently, I tried to clean up one of my Daily Mixes, so I banned a bunch of artist. The next day, when I checked on the Mix, I found out that 'Daily Mix cannot be started.' And it is going on for a ...

Sebasty

Community Legend

2707 Views

3 replies

0 likes

  • 2707 Views
  • 3 replies
  • 0 likes

Enter Spotify Artist Account

Hello, I would like to create an artist page with you and let verify. The problem is, I'm just getting to the third step where I'm asked for my artist name and then I get rejected with the error message, Can't find the Artist, and I can not keep up t...

Visitor

Hello, I would like to create an artist page with you and let verify. The problem is, I'm just getting to the third step where I'm asked for my artist name and then I get rejected with the error mess...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Meu irmão não consegue se conectar com meu convite

Eu sou a titular da conta e enviei convite para meus familiares, porém meu irmao não consegue ter acesso ao plano familiar com meu convite. Já enviei convite para dois emails diferentes e o mesmo erro aparece. Vou colocar o print da tela em anexo. Pr...

Newbie

Eu sou a titular da conta e enviei convite para meus familiares, porém meu irmao não consegue ter acesso ao plano familiar com meu convite. Já enviei convite para dois emails diferentes e o mesmo err...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Premium via Facebook; how to quit Abo without Facebook

Hey!I opended an Premium Account via Facebook.Now my Facebook account is deleted.Now I can´t login to my P-Account. I have to quit this Premium Account. But how to Quit without (Facebook linked) Login and Passwort? Thanks in advance!

Newbie

Hey! I opended an Premium Account via Facebook. Now my Facebook account is deleted. Now I can´t login to my P-Account. I have to quit this Premium Account. But how to Quit without (Facebook linked...

310 Views

0 replies

0 likes

Account
Login
  • 310 Views
  • 0 replies
  • 0 likes

tansfering

so, i started a premium for family account and sent the invites to my family members but we can't figure out how to get thier playlists from thier personal accnts to the new family accnt. can someone help me here?

Newbie

so, i started a premium for family account and sent the invites to my family members but we can't figure out how to get thier playlists from thier personal accnts to the new family accnt. can someone...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

"Your account is used elsewhere" I've tried everything I could think of.

I there I have the problem described in the subject. I followed the procedure on the online help : disconected every where and changed my password (I actually did that Twice in case it didn't work the first time) (procedure is here : https://support....

Newbie

I there   I have the problem described in the subject.   I followed the procedure on the online help : disconected every where and changed my password (I actually did that Twice in case...

ellmag

Casual Listener

410 Views

2 replies

1 likes

Account
Premium
  • 410 Views
  • 2 replies
  • 1 likes

5-song album uploaded to spotify showing up under "singles" category

I have a 5-song compilation that was submitted to spotify via distrokid. It was accepted and uploaded alongside my other music. Confusingly, it is showing up under the "singles" category rather than alongside my other albums. Here is a link https://o...

Newbie

I have a 5-song compilation that was submitted to spotify via distrokid. It was accepted and uploaded alongside my other music. Confusingly, it is showing up under the "singles" category rather than ...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Spotify doesn't post my activity on Facebook anymore

From what I can see clealry in my Facebook activity log, Spotify hasn't posted my activity on Facebook since September 26. They are both still connected, and I've tried a few times disconnecting and connecting again. The ability to see what I listen ...

Casual Listener

From what I can see clealry in my Facebook activity log, Spotify hasn't posted my activity on Facebook since September 26. They are both still connected, and I've tried a few times disconnecting and ...

368 Views

0 replies

1 likes

Account
  • 368 Views
  • 0 replies
  • 1 likes

Account has been hacked

I had a spotify premium account which I have linked below https://open.spotify.com/user/alicegrishkov I had lots of playlists and suddenly they all started to disappear It then got to the stage that I was locked out of my account and whatever I did, ...

Newbie

I had a spotify premium account which I have linked below    https://open.spotify.com/user/alicegrishkov   I had lots of playlists and suddenly they all started to disappear  ...

242 Views

0 replies

0 likes

Security
  • 242 Views
  • 0 replies
  • 0 likes