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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14839 Views

7 replies

11 likes

Security
  • 14839 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554143 Views

991 replies

116 likes

Account
  • 554143 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131216 Views

74 replies

12 likes

Account
Login
Premium
  • 131216 Views
  • 74 replies
  • 12 likes

Solved!! Can't sign up for premium

Ok I'm really getting stressed right now. I tried signing up to Spotify Premium at least 20 times now(and I'm not kidding). I tried in the desktop application I tried the app I tried in Firefox and I tried in Chrome. My problem is I click on the 30 d...

Casual Listener

Ok I'm really getting stressed right now. I tried signing up to Spotify Premium at least 20 times now(and I'm not kidding). I tried in the desktop application I tried the app I tried in Firefox and I...

Lovelyobscure1

Newbie

14587 Views

9 replies

0 likes

Premium
  • 14587 Views
  • 9 replies
  • 0 likes

Premium por 7 dias

Boa tarde!Ativei uma vez uma oferta para testar o Premium gratis por 7 dias. Mas somente 7 dias e nao os 30... Lembro que nem cheguei a colocar numero de cartao de credito, nem nada. Agora, quero muito essa oferta do Premium por R$ 1,99 durante tres ...

Newbie

Boa tarde! Ativei uma vez uma oferta para testar o Premium gratis por 7 dias. Mas somente 7 dias e nao os 30... Lembro que nem cheguei a colocar numero de cartao de credito, nem nada. Agora, quero m...

1985 Views

0 replies

0 likes

  • 1985 Views
  • 0 replies
  • 0 likes

Account information

Okay so my monthly payment went up and I can't pay that much every month. So I decided to delete my whole Spotify account. When I did that does that automatically delete my subscription? Because I read that I need to delete that separately and so I r...

Visitor

Okay so my monthly payment went up and I can't pay that much every month. So I decided to delete my whole Spotify account. When I did that does that automatically delete my subscription? Because I re...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes

Changed email

I have changed my email address and changed it on Facebook (a few months ago), but my Spotify account still only has my old address. I created a Spotify account through Facebook and can't change my address logged in to Spotify. How can I change it?

Newbie

I have changed my email address and changed it on Facebook (a few months ago), but my Spotify account still only has my old address. I created a Spotify account through Facebook and can't change my a...

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

Unlimited account changed to free

Hi,Since yesterday my account settings have changed and I suddenly receive ads between songs and as banners, despite the fact that I have a paid account. Since 2013 I have an unlimited account for which I paid the monthly fee of €4,99. I was always v...

Newbie

Hi, Since yesterday my account settings have changed and I suddenly receive ads between songs and as banners, despite the fact that I have a paid account. Since 2013 I have an unlimited account for ...

268 Views

0 replies

3 likes

  • 268 Views
  • 0 replies
  • 3 likes

Solved!! Wrong name and profile pic on Spotify app

Hey. I help one business with their Spotify list and they are subscribed to the music list I made for them. One problem: anytime they sign in with THEIR Spotify username and password, right top corner is my face in the profile pic and my full name ne...

Casual Listener

Hey. I help one business with their Spotify list and they are subscribed to the music list I made for them. One problem: anytime they sign in with THEIR Spotify username and password, right top corne...

columbia71

Casual Listener

716 Views

4 replies

0 likes

Account
Login
Other
  • 716 Views
  • 4 replies
  • 0 likes

Spotify Premium

I've bought spotify premium (0.99€) per PayPal but spotify shows that I didn't bought it, can I habe your number please...

Newbie

I've bought spotify premium (0.99€) per PayPal but spotify shows that I didn't bought it, can I habe your number please...

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

Someone else using my account after i disconnected all the devices and changed password.

Good day, i have a very annoyng problem. Someone else use my account even if i disconnect all devices from account page, and changed facebook password. I had tried several times. Thx

Visitor

Good day, i have a very annoyng problem. Someone else use my account even if i disconnect all devices from account page, and changed facebook password. I had tried several times.   Thx

168 Views

0 replies

0 likes

  • 168 Views
  • 0 replies
  • 0 likes

Spotify Family

Hi!Ich kann meine Spotify-Family nicht verwalten.Wenn ich auf auf den "Los"-Button klicke, um Mitglieder hinzuzufuegen oder zu entfernen, kommt nur eine weisse Seite. Was koennte da los sein? Lg, J.D.

Newbie

Hi! Ich kann meine Spotify-Family nicht verwalten. Wenn ich auf auf den "Los"-Button klicke, um Mitglieder hinzuzufuegen oder zu entfernen, kommt nur eine weisse Seite. Was koennte da los sein? &n...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Nao consigo usar o premium mesmo ja tendo pago

1_Fiz o pagamento do plano Premium e mesmo assim no app continua sendo usuario Free.. Ja sai e entrei no app varias vezes para forcar atualizacao e nada... E agora?

Newbie

1_Fiz o pagamento do plano Premium e mesmo assim no app continua sendo usuario Free..  Ja sai e entrei no app varias vezes para forcar atualizacao e nada... E agora? 

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Share one playlist only / allow ppl to edit

Hi so two questions that I'd love help with, pls! 1) I'd like to share 1 playlist with freinds on Facebook (and public), how can I ensure that my other playlists are not seen? 2) Is there a way to share this list that people can then edit individuall...

Newbie

Hi so two questions that I'd love help with, pls!   1) I'd like to share 1 playlist with freinds on Facebook (and public), how can I ensure that my other playlists are not seen?   2) Is...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Trouble Logging In

Spotify won't let me log in on my phone app when I enter my correct username and password. It comes up with the following message.... (shown in the picture). When I log in on other devices it works perfectly fine, these being other phones and web pla...

Newbie

Spotify won't let me log in on my phone app when I enter my correct username and password. It comes up with the following message.... (shown in the picture). When I log in on other devices it wo...

MayaraBarrocas

Newbie

270 Views

1 replies

0 likes

Login
  • 270 Views
  • 1 replies
  • 0 likes

Addebito 9,99 senza premium

Ciao a tutti, ho notato solo ora che purtroppo, su una carta che non uso da tempo, mi sono stati addebitati per 1 anno e continuano ad essermi addebitati 9,99 euro al mese per l'account premium che io non ho. Possiedo due account ed entrambi sono fre...

Newbie

Ciao a tutti, ho notato solo ora che purtroppo, su una carta che non uso da tempo, mi sono stati addebitati per 1 anno e continuano ad essermi addebitati 9,99 euro al mese per l'account premium che i...

353 Views

0 replies

0 likes

Account
Free
Premium
Security
  • 353 Views
  • 0 replies
  • 0 likes

Can't access Hulu with Spotify Hulu bundle

Hey, so I'm having issues trying to activate my Hulu account via Spotify. I have logged on to my Spotify account and it has an option that says "activate Hulu account" I filled out alll the information as needed and it said "there was a problem with ...

Newbie

Hey, so I'm having issues trying to activate my Hulu account via Spotify. I have logged on to my Spotify account and it has an option that says "activate Hulu account" I filled out alll the informati...

919 Views

0 replies

4 likes

  • 919 Views
  • 0 replies
  • 4 likes

Account uitgeschakeld/ account blocked

Dus ik heb een fout gemaakt door de betaling van spotify terug te boeken. Nou kan ik nergens betalen, mn account is uitgeschakeld. Heb al een hele week lang mails gestuurd en heb nix ontvangen. Hoe krijg ik mijn account terug?

Regular

Dus ik heb een fout gemaakt door de betaling van spotify terug te boeken. Nou kan ik nergens betalen, mn account is uitgeschakeld. Heb al een hele week lang mails gestuurd en heb nix ontvangen. Hoe k...

user-removed

Not applicable

5726 Views

14 replies

0 likes

Account
  • 5726 Views
  • 14 replies
  • 0 likes

Solved!! Constant dropouts, tracks stop starting ... wondering if other service would be better ...

Let me start by saying I LOVED Spotify and recommended to everyone. I pay happily. Or ... did. Now, I get stop starts, drop outs and disconnects from the service... and now playlists play one or perhaps two or three songs in a row and then just stop....

Regular

Let me start by saying I LOVED Spotify and recommended to everyone.   I pay happily.   Or ... did.  Now, I get stop starts, drop outs and disconnects from the service... and now pl...

Spock

Casual Listener

34552 Views

68 replies

8 likes

  • 34552 Views
  • 68 replies
  • 8 likes

Account used somewhere else - although I’ve used the sign out everywhere feature and changed pwd

Hi, my music pauses all the time and I get the message that my account is used somewhere else, although I’ve used the sign out everywhere feature several times and changed password. What should I do?

Casual Listener

Hi,   my music pauses all the time and I get the message that my account is used somewhere else, although I’ve used the sign out everywhere feature several times and changed password. What sho...

Maxim

Spotify Star

303 Views

1 replies

0 likes

Account
  • 303 Views
  • 1 replies
  • 0 likes

Email notification on the community

Hi team,I can't find a way to add my email to my Spotify Community profile and then get notifications when receiving comments.Any idea?

Visitor

Hi team, I can't find a way to add my email to my Spotify Community profile and then get notifications when receiving comments. Any idea?

Maxim

Spotify Star

291 Views

1 replies

0 likes

Account
  • 291 Views
  • 1 replies
  • 0 likes