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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14744 Views

7 replies

11 likes

Security
  • 14744 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552968 Views

991 replies

115 likes

Account
  • 552968 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131121 Views

74 replies

12 likes

Account
Login
Premium
  • 131121 Views
  • 74 replies
  • 12 likes

ALBUMS DISAPPEAR

I guys, from August my Spotify has serious problems. I can download music on my phone but if i close the app and re-open it (also after 3 seconds) all the albums disappear and if i try to download the same albums the download icon close to the title ...

Newbie

I guys, from August my Spotify has serious problems. I can download music on my phone but if i close the app and re-open it (also after 3 seconds) all the albums disappear and if i try to download th...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Update my facebook e-mail but spotify didn't update it

As the title says, I changed my e-mail on facebook but the e-mail didn't update on spotify for some reason, I know that other people asked about this on this forum but I couldn't find a solution and I really need one asap Somebody help me T__T

Newbie

As the title says, I changed my e-mail on facebook but the e-mail didn't update on spotify for some reason, I know that other people asked about this on this forum but I couldn't find a solution and ...

jmileski

Newbie

333 Views

2 replies

0 likes

Account
  • 333 Views
  • 2 replies
  • 0 likes

It's my first time for Premium spotify and I did try their 9php promo

It's my first time for Premium spotify and I did try their 9php promo for 3 months but spotify charged me 129 for 1 month. Please help. PS. I used my globe prepaid account in paying.

Casual Listener

It's my first time for Premium spotify and I did try their 9php promo for 3 months but spotify charged me 129 for 1 month. Please help.    PS. I used my globe prepaid account in paying.&n...

290 Views

0 replies

0 likes

Premium
  • 290 Views
  • 0 replies
  • 0 likes

Mylo Xyloto won't stream

I can't stream the Mylo Xyloto album, not on my main PC, my laptop, or any of my Android phones.This is a problem I'v had for a long time now, I'd guess September 2012. Friends can stream it just fine, I've borrowed my GFs account and can then play i...

Newbie

I can't stream the Mylo Xyloto album, not on my main PC, my laptop, or any of my Android phones. This is a problem I'v had for a long time now, I'd guess September 2012.   Friends can stream ...

aems5150

Casual Listener

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
  • 0 likes

Buoni regalo

buonasera, vorrei regalare spotify premium ad un amico, ho provato un mese fa e provo adesso; ho provato con la mia carta prepagata, con una carta di credito, con carte di altre banche, con il conto paypal, con il mio account e con quello di un'amica...

Newbie

buonasera, vorrei regalare spotify premium ad un amico, ho provato un mese fa e provo adesso; ho provato con la mia carta prepagata, con una carta di credito, con carte di altre banche, con il conto ...

491 Views

0 replies

1 likes

Premium
  • 491 Views
  • 0 replies
  • 1 likes

Tu pais no coincide con el establecido en tu perfil

Hola, Tengo una cuenta Plan Familiar Premium, esta la tengo hace aproximadamente 6 meses, hoy quise, iniciar sesion desde mi portatil, pero me salio este error, Tu pais no coincide con el establecido en tu perfil. Para seguir usando Spotify, actualiz...

Newbie

Hola, Tengo una cuenta Plan Familiar Premium, esta la tengo hace aproximadamente 6 meses, hoy quise, iniciar sesion desde mi portatil, pero me salio este error, Tu pais no coincide con el e...

2621 Views

0 replies

1 likes

  • 2621 Views
  • 0 replies
  • 1 likes

No confirmation email

I am trying to delete my free spotify account however uppon deleting it, i didnt receive the confirmation email. I checked everywhere and its not there, can someone help

Visitor

I am trying to delete my free spotify account however uppon deleting it, i didnt receive the confirmation email. I checked everywhere and its not there, can someone help

319 Views

0 replies

0 likes

Account
  • 319 Views
  • 0 replies
  • 0 likes

Wrong email address

I have entered to the wrong email address for a premium account is there any way of changing this as I can now not log onto a premium account I have paid for I know what I had done to enter the email address wrong

Newbie

I have entered to the wrong email address for a premium account is there any way of changing this as I can now not log onto a premium account I have paid for I know what I had done to enter the email...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Premium Family, i cant enter in the plan

I'm trying to get into my mother's plan, I put all the right data but it's not always going to be wrong, and I can not even check my mother's account for what may be wrong because it's not possible to see / change the address, what's very ridiculous

Newbie

I'm trying to get into my mother's plan, I put all the right data but it's not always going to be wrong, and I can not even check my mother's account for what may be wrong because it's not possible t...

233 Views

0 replies

0 likes

Premium
  • 233 Views
  • 0 replies
  • 0 likes

can't log in - spotify says I'm offline when I'm not

Dear Spotify, Since a day or two, my spotify app on my phone won't let me log in,on my computer it works just fine. It just says i'm offline and that i need to go online to make a connection with Spotify,but when i press connect, this message dissapp...

Newbie

Dear Spotify,   Since a day or two, my spotify app on my phone won't let me log in, on my computer it works just fine.   It just says i'm offline and that i need to go online to make a...

603 Views

0 replies

5 likes

Account
Login
Premium
  • 603 Views
  • 0 replies
  • 5 likes

I pay for spotify premium and both my daughters are on this,but today it stopped on both their phone

what is going on.... mine and my husbands are fine,but both my daughter's accounts say upgrade to premium, which we already are!!!,not happy at all.

Newbie

what is going on.... mine and my husbands are fine,but both my daughter's accounts say upgrade to premium, which we already are!!!,not happy at all.

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

testing

testing

Regular

testing

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot change payment details

I am trying to update my credit card details since getting a new one. I am entering my information under the Subscription/Payment where it gives me an option via the "Update" button. When I enter my cc info, it brings me to another screen to verify m...

Casual Listener

I am trying to update my credit card details since getting a new one.  I am entering my information under the Subscription/Payment where it gives me an option via the "Update" button.   W...

SLEO

Casual Listener

598 Views

6 replies

0 likes

Login
Premium
Subscription
  • 598 Views
  • 6 replies
  • 0 likes

hyperlinkzz

hyperlinkzz

Regular

hyperlinkzz

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Cannot Update Payment Information

I've attempted to update my payment information via my cell phone and via a PC. After i enter all of the information I submit the changes and it does not go through. I am using Google Fiber 1G services, my connection is sound. I am surfing the web an...

Casual Listener

I've attempted to update my payment information via my cell phone and via a PC. After i enter all of the information I submit the changes and it does not go through. I am using Google Fiber 1G servic...

vqman

Casual Listener

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Playlists dissapearing

Himy playlists have just disappeared, this is the second time this has happened. How do I stop it from happening.

Newbie

Hi my playlists have just disappeared, this is the second time this has happened. How do I stop it from happening.

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
  • 0 likes

Student Discount and Hulu connection

I lost my student discount and i have signed up for hulu through my spotify but the connection between the two got removed. hulu said i needed to talk to spotify. how do i speak to someone from spotify for help.

Newbie

I lost my student discount and i have signed up for hulu through my spotify but the connection between the two got removed. hulu said i needed to talk to spotify.   how do i speak to someone f...

161 Views

0 replies

0 likes

  • 161 Views
  • 0 replies
  • 0 likes

Cannot Login - unable to find answer yet

Hi, I have upgraded my Spotify from free to premium today and I cannot login, there is no error message or anything when I click login, nothing happens. I can login on Safari but not on the app. I have tried resetting my password but that has made no...

Newbie

Hi, I have upgraded my Spotify from free to premium today and I cannot login, there is no error message or anything when I click login, nothing happens. I can login on Safari but not on the app. I ha...

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Artist Account Picture and Name Removal

Hey, I deleted my releases and the spinnup account for spotify but on spotify my name and picture can still be found. However I don't have an acctual spotify account. Can the problem be solved via spotify?

Newbie

Hey,  I deleted my releases and the spinnup account for spotify but on spotify my name and picture can still be found. However I don't have an acctual spotify account.    Can the pr...

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

Premium back to free

I’ve been a premium user for years. Got a new phone yesterday. Logged into Spotify and it worked great. This morning open it again and I’m getting ads and it says my account is not on the free version. How do I get back to my premium status?

Newbie

I’ve been a premium user for years. Got a new phone yesterday. Logged into Spotify and it worked great. This morning open it again and I’m getting ads and it says my account is not on the free versio...

246 Views

0 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 246 Views
  • 0 replies
  • 0 likes