got a receipt for a premium subscription in my CC out of the blue

[jimmy-usa]

Dear Spotify team,

I´m equally annoyed and surprised to see a charge in my bank (credit card associated to spotify) from march for a premium subscription, when I have a free account (as you can see in the attachements). I also can´t seem to see this as invoice in my account, so I really hope this is a mistake and you reimbourse my immediatly.

I also find difficult to believe that a company such a Spotify does not have a heldpdesk to call directly for these type of issues. It is hard to find your way to get to communicate this information to your team (even now I am not sure this message will reach anywhere)

Hoping this message reaches your team and you can solve it ASAP.

Andrea (andrea.herrero-es)