UK account from Canada

user-removed · 2013-07-18

Spotify team,

I am abroad in Canada but have been paying as a subscriber in the UK where I am a permanent resident.

After changing smart phone it took an hour to download spotify as google play did not list it in Canada. Had to do a manual install

Now there is a problem with my payment details.

Thing is I can't log into the site to update my details.

When I try to contact you via email I get re-directed to a "oh subcribe to our newletter and we'll let you know when Spotify is available in your country".

Ridiculous.

What I am supposed to do here?

Peter__ · 2013-07-18

I have asked a member of the community team to look into this for you 😉

Peter

Peter
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Greg · 2013-07-18

Hi there,

We'll get this sorted for you via email. Get in contact here (If that doesn't work still, try http://spoti.fi/LcmHYK) and let us know the Case# you receive.

Thanks!

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user-removed · 2013-07-21

I logged in via the first link to sumbit my question. After that I realised I could navigate to my profile and change the details. I will save that link in case this happens again.

Thank you.

Greg · 2013-07-22

Awesome, thanks for the update!

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user-removed · 2013-07-22

Hey.

I cahnged my details but now that I am in Canada I can't access my account to listen to music on my phone or ipad. I will be in Canada until October...

Should I delete my account?

Thank you

Jamie · 2013-07-22

In order to continue listening abroad after 14 days, you will need a Premium subscription.

I can see that you have successfully update your payment details. If you would like to resubscribe, visit this page and follow the instructions. Once then is done, you'll be able to continue listening whilst you're away 🙂

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Kristen8200 · 2014-03-12

Hi there

I am a resident in Sweden, with a UK spotify account (used to live there) but am currently in Canada and can't log in to my account to upgrade to premium and be able to use it here. I tried the links you provided, and it starts to work then redirects me to the page that says "spotify isn't available in your country." How do I get to the page that allows me to pay for premium?

Thank you!

Kristen

Adam · 2014-03-12

@Kristen8200 -- your Spotify account is currently set to Sweden. Is it a Swedish payment card you're using? Are you able to upgrade with our website set to /se/, here?

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