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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653686 Views

13 replies

4 likes

Account
  • 653686 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734094 Views

18 replies

29 likes

  • 734094 Views
  • 18 replies
  • 29 likes

Cancelled Subscription, Still Charged.

Hello, I decided to try 30 days Premium membership of Spotify. It said that if I continue using it after the due date, I will be charged. However, I decided to cancel it a week earlier and at the same day I cancelled it, I got charged. Moreover, it s...

Casual Listener

Hello,   I decided to try 30 days Premium membership of Spotify. It said that if I continue using it after the due date, I will be charged. However, I decided to cancel it a week earlier and...

Lithuanian

Casual Listener

258 Views

2 replies

0 likes

  • 258 Views
  • 2 replies
  • 0 likes

From Unlimited to free automatically

I've disconectted spotify from facebook but now when I do log in in my desktop computer I see like a new account. I've lost all my playlist and followers!! Any help?

Visitor

I've disconectted spotify from facebook but now when I do log in in my desktop computer I see like a new account. I've lost all my playlist and followers!!   Any help?

Peter__

Community Legend

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Can't Unsubscribe From Premium

I am signed up to Premium via Virgin Media, but have been offered Premium for free via Vodafone. I've been trying to unsubscribe from the Virgin Media offer for over a month, so I can take up the Vodafone offer, but it doesn't seem to be working. Vir...

Regular

I am signed up to Premium via Virgin Media, but have been offered Premium for free via Vodafone. I've been trying to unsubscribe from the Virgin Media offer for over a month, so I can take up the V...

Peter__

Community Legend

1266 Views

7 replies

0 likes

  • 1266 Views
  • 7 replies
  • 0 likes

Solved!! Premium vs. Unlimited vs. Free in Austria

Hi,I'm from Austria and just started using spotify, previously I was using last FM with a German proxy.Now I'm looking into it if I should get a payed spotify account and if so which one, unlimited or premium.What limitations does a free account have...

Regular

Hi, I'm from Austria and just started using spotify, previously I was using last FM with a German proxy. Now I'm looking into it if I should get a payed spotify account and if so which one, unl...

PhilippMacGeyer

Regular

2259 Views

8 replies

0 likes

  • 2259 Views
  • 8 replies
  • 0 likes

Question about logging in

So right now I login to spotify through my facebook login, but I have another account that I use that I login with that just has a normal username/pw thats not linked to a facebook. Could I possibly login to this non-fb account, link it to my FB, and...

Newbie

So right now I login to spotify through my facebook login, but I have another account that I use that I login with that just has a normal username/pw thats not linked to a facebook. Could I possibly ...

Adam

Roadie

183 Views

1 replies

0 likes

Login
  • 183 Views
  • 1 replies
  • 0 likes

Could I be logged out all devices?

Can you log me out, please? 

Casual Listener

Can you log me out, please? 

Peter__

Community Legend

232 Views

2 replies

0 likes

Account
  • 232 Views
  • 2 replies
  • 0 likes

How the Premium trial works

Hi everyone! First post here. I read some thread before where some explained that when you start the Premium 30 days trial, you will get an email saying if you want to extend the trial or cancel it. Then after that you will be charged $5.99 per month...

Roadie

Hi everyone! First post here.   I read some thread before where some explained that when you start the Premium 30 days trial, you will get an email saying if you want to extend the trial or ...

Progboy

Roadie

501 Views

3 replies

0 likes

Premium
  • 501 Views
  • 3 replies
  • 0 likes

unlimited account is gone

hi there, unfortunately my unlimited account (facebook-account) is not available anymore.. and all my playlists are gone. fortunately I could find my old ID: 1135216819. At the moment my spotify tells me that my ID is 11124986415 now and I could get ...

Newbie

hi there,   unfortunately my unlimited account (facebook-account) is not available anymore.. and all my playlists are gone. fortunately I could find my old ID: 1135216819. At the moment my...

Adam

Roadie

247 Views

2 replies

0 likes

  • 247 Views
  • 2 replies
  • 0 likes

Account still not deleted

Hello, I used the contact form 4 times to delete my account but it is still not deleted. How often do I need to send it until my account is deleted?

Visitor

Hello,   I used the contact form 4 times to delete my account but it is still not deleted. How often do I need to send it until my account is deleted?

Adam

Roadie

387 Views

5 replies

0 likes

Account
Login
Other
Subscription
  • 387 Views
  • 5 replies
  • 0 likes

Can't get premium from Chile

I've been having the same problem last 3 days. I have been trying to get spotify premium from chile with my credit card (Visa) but it always says that my credit card is not from the same country as where I registered. So, I sent a ticket a couple day...

Regular

I've been having the same problem last 3 days. I have been trying to get spotify premium from chile with my credit card (Visa) but it always says that my credit card is not from the same country as w...

Fcobelmar21

Regular

1052 Views

11 replies

0 likes

Premium
Subscription
  • 1052 Views
  • 11 replies
  • 0 likes

Top tracks no longer update change?

Hi Wondering if anyone can help. Last 2 weeks my top tracks listened to to has just stopped updating, any ideas? I have uninstalled Spotify on all my apps and it still doesn't work cheers xx

Casual Listener

Hi Wondering if anyone can help. Last 2 weeks my top tracks listened to to has just stopped updating, any ideas? I have uninstalled Spotify on all my apps and it still doesn't work   c...

bali-bear71

Casual Listener

243 Views

2 replies

0 likes

  • 243 Views
  • 2 replies
  • 0 likes

My premium account is disabled or deleted

Dear all, dear support, what might have happened that my premium subscription (valid until next year November) is not available anymore. From Sunday to Monday this week I cannot login anymore using my account "erlejockel" (not linked to Facebook as I...

Casual Listener

Dear all, dear support,  what might have happened that my premium subscription (valid until next year November) is not available anymore. From Sunday to Monday this week I cannot login any...

Adam

Roadie

234 Views

2 replies

0 likes

Account
Login
Premium
  • 234 Views
  • 2 replies
  • 0 likes

I have charged without a receipt

Hi! I have premium free trial, and I have been charged 6.99 euros for that. But when I look my account > view receipts, I only see 0 Euro bill. Then why spotify charged me, if there isn't even a receipt for that? The 0 Euro bill have been made on 2. ...

Newbie

Hi!   I have  premium free trial, and I have been charged 6.99 euros for that. But when I look my account  >  view receipts, I only see 0 Euro bill. Then why spotify charge...

Josh

Community Legend

238 Views

1 replies

0 likes

Account
Free
Premium
  • 238 Views
  • 1 replies
  • 0 likes

Offline music quality

I am a premium subsriber and have a couple hundred songs available in offline mode. My question is about the music quality of the songs. As I have seen in my Iphone 4s there appears to be three selections (Normal, High and Extreme). Can I change the ...

Casual Listener

I am a premium subsriber and have a couple hundred songs available in offline mode. My question is about the music quality of the songs. As I have seen in my Iphone 4s there appears to be three selec...

Peter__

Community Legend

2682 Views

2 replies

0 likes

Premium
  • 2682 Views
  • 2 replies
  • 0 likes

Deleted facebook, premium gone :(

Hello there, ok, I deleted Facebook with ignorance on my part that it is connected with my premium spotify. So, after I couldn't log in to Spotify anymore, I re-activated facebook. I can log in now, but my premium membership is gone now. I have made ...

Newbie

Hello there,   ok, I deleted Facebook with ignorance on my part that it is connected with my premium spotify. So, after I couldn't log in to Spotify anymore, I re-activated facebook. I can l...

theducktheory

Regular

525 Views

9 replies

0 likes

  • 525 Views
  • 9 replies
  • 0 likes

Spotify ends songs after 30seconds - 1minute every time and skips to the next song

It's been happening on my iPhone 4 as well as my windows desktop A LOT over the past week or two and now happens on EVERY song for some reason. No settings have been changed...

Casual Listener

It's been happening on my iPhone 4 as well as my windows desktop A LOT over the past week or two and now happens on EVERY song for some reason. No settings have been changed...

Peter__

Community Legend

188 Views

1 replies

0 likes

Premium
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Upgrade - Sorry, wrong password

I recently deactivated my Spotify premium subscription and tried to reinstate it just this morning. After I've selected my payment method and entered my password on the upgrade page, I get the "Sorry, wrong password" error message. I saw that there w...

Casual Listener

I recently deactivated my Spotify premium subscription and tried to reinstate it just this morning. After I've selected my payment method and entered my password on the upgrade page, I get the "Sorry...

Ianb4321

Casual Listener

5642 Views

32 replies

0 likes

Account
Premium
Subscription
  • 5642 Views
  • 32 replies
  • 0 likes

can't find any tracks with "Get Track" option anywhere !

I still have credit (£30worth) to download tracks however I can't find any tracks with "Get Track" option anywhere and it says my time will ran out in a few hours...what can i do? let £30 go to waste? its kind of unfair on Spotify's part to let us ha...

Casual Listener

I still have credit (£30worth) to download tracks however I can't find any tracks with "Get Track" option anywhere and it says my time will ran out in a few hours...what can i do? let £30 go to waste...

1123332381

Casual Listener

273 Views

2 replies

0 likes

Premium
  • 273 Views
  • 2 replies
  • 0 likes

Supermess with accounts and billed twice for three months.

Hi! 1. I seem to have three accounts, but I can only access one of them.@madsmeskalin.com@gmail.com@gmail.com When I try to login to my @madsmeskalin.com it logs into my @gmail.com account. When I try to get into my @gmail.com account I get an error ...

Casual Listener

Hi! 1. I seem to have three accounts, but I can only access one of them. <snip>@madsmeskalin.com <snip>@gmail.com <snip>@gmail.com When I try to login to my <snip>@mads...

Jamie

Spotify Legend

382 Views

4 replies

0 likes

Account
  • 382 Views
  • 4 replies
  • 0 likes