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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89078 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
759720 Views
18 replies
29 likes
Hi.. I can't change my country to Germany. I've written to support twice, but they only answer with a standart message. Maybe s.o. can help me put? Would be really nice
Hi.. I can't change my country to Germany. I've written to support twice, but they only answer with a standart message. Maybe s.o. can help me put? Would be really ni...
Community Legend
228 Views
1 replies
0 likes
Please provide a way to remove a Recommended Station from the list that is automatically created. There are a few in my list that will cause me to jump if I see them again. Please help.
Please provide a way to remove a Recommended Station from the list that is automatically created. There are a few in my list that will cause me to jump if I see them again. Please help.
Community Legend
272 Views
1 replies
0 likes
Recently there was some issue with my paypal and caused my spotify account to be disabled ! I have raised a message but have not heard from anyone (case: 01105601). Can someone help me ? I feel odd not being able to login my accounting and listen to ...
Recently there was some issue with my paypal and caused my spotify account to be disabled ! I have raised a message but have not heard from anyone (case: 01105601). Can som...
Community Legend
479 Views
5 replies
0 likes
I've been a premium customer for about eight months now, and I'm generally very happy with the service. However, I've seen several ads on the landing page of the desktop app featuring R. Kelly smoldering among the bodies—not including the faces, obvi...
I've been a premium customer for about eight months now, and I'm generally very happy with the service. However, I've seen several ads on the landing page of the desktop app featuring R. Kelly smolde...
Newbie
652 Views
2 replies
7 likes
I previously was a unlimited user and my card expired and my account cancelled a few months ago. I'm trying to sign up again but it only gives me the option of premium. I've tried several links but it states that the page doesn't exist anymore.
I previously was a unlimited user and my card expired and my account cancelled a few months ago. I'm trying to sign up again but it only gives me the option of premium. I've tried several links but i...
Community Legend
288 Views
2 replies
0 likes
Hello, I had around 3 months of Premium left onto my account a few days ago, but, the next day I woke up and my account had turned into a 'free' account, so, I E-mailed Spotify about this problem on the 14th (Still no reply back) but today at around ...
Hello, I had around 3 months of Premium left onto my account a few days ago, but, the next day I woke up and my account had turned into a 'free' account, so, I E-mailed Spotify about this problem on ...
Community Legend
625 Views
3 replies
0 likes
I am trying to buy 12 months premium from Chile but it says that I can't because my credit card isnt register in the same country as I sign up (Sorry for my english) Thanks!
I am trying to buy 12 months premium from Chile but it says that I can't because my credit card isnt register in the same country as I sign up (Sorry for my english) Thanks!
Community Legend
435 Views
3 replies
0 likes
I was charged for premium service (which I want) but my account still shows free account. How can this be fixed?
I was charged for premium service (which I want) but my account still shows free account. How can this be fixed?
Community Legend
236 Views
1 replies
0 likes
Hello everyone, at first sorry for my bad english! My problem is i buyed at 12.12.2013 3 months Premium, but after 2 days i´m back on free. Can everyone help me, i also wrote an e-mail to the spotify support but after 2 minutes i became a mail back a...
Hello everyone, at first sorry for my bad english! My problem is i buyed at 12.12.2013 3 months Premium, but after 2 days i´m back on free. Can everyone help me, i also wrote an...
Regular
588 Views
10 replies
0 likes
Hi, Does anyone know why I would be charged the $9.99 after canceling my premium subscription? I activated the Premium Subscription months ago and used it for a few months. I wasn't using Spotify much and cancelled my subscription a few weeks ago. I ...
Hi, Does anyone know why I would be charged the $9.99 after canceling my premium subscription? I activated the Premium Subscription months ago and used it for a few months. I wasn't ...
Spotify
1420 Views
3 replies
0 likes
Yesterday my Spotify account reverted to free / ad-supported status. I have contacted Virgin (with whom my subscription was set up) and they say that as far as their system is concerned, my account is still very much live and they are still billing m...
Yesterday my Spotify account reverted to free / ad-supported status. I have contacted Virgin (with whom my subscription was set up) and they say that as far as their system is concerned, m...
Spotify
411 Views
4 replies
0 likes
Since ive logged into my mobile device, ive lost all my playlists. Ive got two accounts, but i logged in on both but i dont see my lists anymore. They lost in a few secs, and dont appear anymore. WHO HELPS ME?
Since ive logged into my mobile device, ive lost all my playlists. Ive got two accounts, but i logged in on both but i dont see my lists anymore. They lost in a few secs, and dont appear anymore. WHO...
Community Legend
486 Views
5 replies
0 likes
I think I may have unintentionally created 2 accounts. One is free, the other is Premium. I intended that the Free account be upgraded, but I think somehow I created another new account. What should I do? I want to use my Premium account on my mobile...
I think I may have unintentionally created 2 accounts. One is free, the other is Premium. I intended that the Free account be upgraded, but I think somehow I created another new account. ...
Community Legend
705 Views
4 replies
0 likes
Hi! My friend, who recently deactivated their FB account, is trying to sign up for Spotify. He cannot use his Gmail address because it is "in use" by FB, accoring to Spotify's registration process. Is there a way around this so he can use his Gmail a...
Hi! My friend, who recently deactivated their FB account, is trying to sign up for Spotify. He cannot use his Gmail address because it is "in use" by FB, accoring to Spotify's registration process. I...
Newbie
558 Views
3 replies
0 likes
1) In march I ended my Spotify unlimited acoout, last Payment according to payment page in my account collected from my VISA on march 22, 2013 2) nevertheless still collecting monthly EUR 9,99 from my VISA 1) How do I stop this 2) How do I get my mon...
1) In march I ended my Spotify unlimited acoout, last Payment according to payment page in my account collected from my VISA on march 22, 2013 2) nevertheless still collecting monthly EUR 9,9...
Community Legend
333 Views
3 replies
0 likes
Hello, I have been using Spotify for maybe 3 years and I'm premium for the last year, never had any problem since today, suddenly I decided to change my password because it was very short, I couldn't ¿why? Because I don't know how, there is a French ...
Hello, I have been using Spotify for maybe 3 years and I'm premium for the last year, never had any problem since today, suddenly I decided to change my password because it was very short, I couldn't...
Roadie
391 Views
3 replies
0 likes
Recently spotify open its service in Colombia which is nice, but i`ve been a premium user in the USA for a long time know, and when it comes to find music in the Colombia`s Spotify server it doesn´t find a lot of artist and songs that i use to listen...
Recently spotify open its service in Colombia which is nice, but i`ve been a premium user in the USA for a long time know, and when it comes to find music in the Colombia`s Spotify server it doesn´t ...
Casual Listener
396 Views
2 replies
0 likes
I can't log in. I just get the horn sound and the invalid username/password message. I've checked firewall and reset password but nothing works. Could it be I'm setup for the wrong country (USA) when I live in Canada? I don't know how to change these...
I can't log in. I just get the horn sound and the invalid username/password message. I've checked firewall and reset password but nothing works. Could it be I'm setup for the wrong ...
Regular
3681 Views
7 replies
0 likes
Dear support-team, I already have a premium account. My friends gave me 6 10€ vouchers as a birthdaypresent. I activated 4 of them. But I can't activate the last 2 vouchers. Do I have to wait 2 month or what can I do?? Regards
Dear support-team, I already have a premium account. My friends gave me 6 10€ vouchers as a birthdaypresent. I activated 4 of them. But I can't activate the last 2 vouchers. Do ...
Community Legend
306 Views
1 replies
0 likes
Hi! I hope someone can give me some ideas on how to solve my issue. I was stupid enough to use my credit card to pay for premium service for an (now) ex of mine. Now I can't get her to cancel the premium subscribtion, can't get a hold of her at all.....
Hi! I hope someone can give me some ideas on how to solve my issue. I was stupid enough to use my credit card to pay for premium service for an (now) ex of mine. Now I can't get her to can...
Spotify
377 Views
2 replies
0 likes
