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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80348 Views

9 replies

2 likes

Account
Login
  • 80348 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653657 Views

13 replies

4 likes

Account
  • 653657 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Spotify has charged me after I canceled my Premium subscription

Hi all: Spotify has charged me after I canceled my Premium subscription a few months ago. The account was showing as a Free account since then, but I still got charged a few months more as if I hadn't canceled. I's like to know how to get in touch wi...

Newbie

Hi all:   Spotify has charged me after I canceled my Premium subscription a few months ago. The account was showing as a Free account since then, but I still got charged a few months more as...

Josh

Community Legend

878 Views

1 replies

1 likes

  • 878 Views
  • 1 replies
  • 1 likes

SpotifyApp Premium Bug?!

Hey Just downloaded Spotify for my smartphone and then **bleep** goes down. First it says that I only have a "48 hours Free Test Version" so as I got home and back on my Laptop Spotify says me that i now use Premium till 2013-12-19 but WTF never agre...

Newbie

Hey Just downloaded Spotify for my smartphone and then **bleep** goes down. First it says that I only have a "48 hours Free Test Version" so as I got home and back on my Laptop Spotify says me that...

spotifyuser777

Newbie

1474 Views

2 replies

0 likes

  • 1474 Views
  • 2 replies
  • 0 likes

Account update not working

Hello, I can not update my account because the system says "email is already in use by another account." No kidding? I'm logged in trying to update it. So, can someone please tell me how to update my account? Please advise, as I would like to upgrade...

Newbie

Hello,   I can not update my account because the system says "email is already in use by another account."  No kidding?  I'm logged in trying to update it.  🙂  So, can s...

Peter__

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Payment

Can I change my payment date?    

Newbie

Can I change my payment date?    

Josh

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Poland - subscriptions

I'm looking for asnwer on simple question: what are the present possible subscriptions for Poland? What do I pay for? Why don't you have a simple information on your website, like for example, Deezer has? I do pay for your services since couple of mo...

Casual Listener

I'm looking for asnwer on simple question: what are the present possible subscriptions for Poland? What do I pay for?  Why don't you have a simple information on your website, like for examp...

el_coyotte

Casual Listener

474 Views

4 replies

0 likes

  • 474 Views
  • 4 replies
  • 0 likes

Can't login with Spotify Free on Onkyo

Hi, I was glad to see that Spotify Free is now available on mobile devices in Germany, but my Onkyo Receiver won't accept the username and password (ok, the receiver is not mobile, but shouldn't it be the same?). On my mobile it's working, but I want...

Newbie

Hi,   I was glad to see that Spotify Free is now available on mobile devices in Germany, but my Onkyo Receiver won't accept the username and password (ok, the receiver is not mobile, but sho...

jonathansegel

Newbie

2910 Views

3 replies

0 likes

  • 2910 Views
  • 3 replies
  • 0 likes

Solved!! 3 accounts on 1 fb

So, I'll try to explain this as pedagogic as I possibly can. Basically my spotify apparently suffers from a multiple personality disorder. It all started when I wanted to follow some people on facebook. My account is primarily not connected to spotif...

Visitor

So, I'll try to explain this as pedagogic as I possibly can. Basically my spotify apparently suffers from a multiple personality disorder. It all started when I wanted to follow some people on f...

Adam

Roadie

506 Views

5 replies

0 likes

Account
  • 506 Views
  • 5 replies
  • 0 likes

deactivated facebook account - can i recover my playlists?

i recently deactivated my facebook account and created a new spotify account. is there any way to export my playlists to my new account? i spent a lot of time creating my lists and it would be a shame if i can't recover them.

Newbie

i recently deactivated my facebook account and created a new spotify account. is there any way to export my playlists to my new account?    i spent a lot of time creating my lists and i...

Peter__

Community Legend

384 Views

1 replies

0 likes

Account
  • 384 Views
  • 1 replies
  • 0 likes

Solved!! Please, my stared songs are gone.

Hello. Hope you can help me someway. I lost all my stared songs I've collected for a long time. Can you restore them in some way. I cross my fingers. //huasdy

Casual Listener

Hello.   Hope you can help me someway. I lost all my stared songs I've collected for a long time. Can you restore them in some way.   I cross my fingers. //huasdy

TammyF

Casual Listener

1098 Views

11 replies

0 likes

  • 1098 Views
  • 11 replies
  • 0 likes

Spotify offline

I used Spotify from Poland. Meanwhile I moved out to Italy. After 14 days I've got message I can't use Spotify anymore and I need to buy Premium membership or I need to put new information about pleace where I live. If I want to put new infos about n...

Casual Listener

I used Spotify from Poland. Meanwhile I moved out to Italy. After 14 days I've got message I can't use Spotify anymore and I need to buy Premium membership or I need to put new information about plea...

jinx89

Casual Listener

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Unlimited on my phone

I have a unlimited subscription. I'm currently only using Spotify on my desktop computer, but I'm wondering about using Spotify in my car by connecting my phone to the sound system. In that regard I'm wondering what features I get wit my Unlimited su...

Newbie

I have a unlimited subscription. I'm currently only using Spotify on my desktop computer, but I'm wondering about using Spotify in my car by connecting my phone to the sound system. In that rega...

Peter__

Community Legend

265 Views

1 replies

0 likes

Unlimited
  • 265 Views
  • 1 replies
  • 0 likes

Can't change my Country ..

Hi.. I can't change my country to Germany. I've written to support twice, but they only answer with a standart message. Maybe s.o. can help me put? Would be really nice

Newbie

Hi..   I can't change my country to Germany. I've written to support twice, but they only answer with a standart message.   Maybe s.o. can help me put?   Would be really ni...

Peter__

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Recommended Stations & Your Stations

Please provide a way to remove a Recommended Station from the list that is automatically created. There are a few in my list that will cause me to jump if I see them again. Please help.

Newbie

Please provide a way to remove a Recommended Station from the list that is automatically created.  There are a few in my list that will cause me to jump if I see them again.  Please help.

Peter__

Community Legend

263 Views

1 replies

0 likes

Account
  • 263 Views
  • 1 replies
  • 0 likes

Account Disabled

Recently there was some issue with my paypal and caused my spotify account to be disabled ! I have raised a message but have not heard from anyone (case: 01105601). Can someone help me ? I feel odd not being able to login my accounting and listen to ...

Casual Listener

Recently there was some issue with my paypal and caused my spotify account to be disabled !   I have raised a message but have not heard from anyone (case: 01105601).   Can som...

Peter__

Community Legend

476 Views

5 replies

0 likes

Account
Premium
Subscription
  • 476 Views
  • 5 replies
  • 0 likes

Please stop running R. Kelly ads and promoting the work of child rapists.

I've been a premium customer for about eight months now, and I'm generally very happy with the service. However, I've seen several ads on the landing page of the desktop app featuring R. Kelly smoldering among the bodies—not including the faces, obvi...

Visitor

I've been a premium customer for about eight months now, and I'm generally very happy with the service. However, I've seen several ads on the landing page of the desktop app featuring R. Kelly smolde...

Coryaroberts

Newbie

637 Views

2 replies

7 likes

  • 637 Views
  • 2 replies
  • 7 likes

I'm trying to sign up for unlimited and it won't allow me to.

I previously was a unlimited user and my card expired and my account cancelled a few months ago. I'm trying to sign up again but it only gives me the option of premium. I've tried several links but it states that the page doesn't exist anymore.

Visitor

I previously was a unlimited user and my card expired and my account cancelled a few months ago. I'm trying to sign up again but it only gives me the option of premium. I've tried several links but i...

Josh

Community Legend

285 Views

2 replies

0 likes

Account
Unlimited
  • 285 Views
  • 2 replies
  • 0 likes

Downgrade from Premium to Free!

Hello, I had around 3 months of Premium left onto my account a few days ago, but, the next day I woke up and my account had turned into a 'free' account, so, I E-mailed Spotify about this problem on the 14th (Still no reply back) but today at around ...

Casual Listener

Hello, I had around 3 months of Premium left onto my account a few days ago, but, the next day I woke up and my account had turned into a 'free' account, so, I E-mailed Spotify about this problem on ...

Peter__

Community Legend

593 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 593 Views
  • 3 replies
  • 0 likes

Can't buy premium from Chile

I am trying to buy 12 months premium from Chile but it says that I can't because my credit card isnt register in the same country as I sign up (Sorry for my english) Thanks!

Visitor

I am trying to buy 12 months premium from Chile but it says that I can't because my credit card isnt register in the same country as I sign up (Sorry for my english)      Thanks!

Peter__

Community Legend

398 Views

3 replies

0 likes

Premium
Subscription
  • 398 Views
  • 3 replies
  • 0 likes

Was charged for Premium

I was charged for premium service (which I want) but my account still shows free account. How can this be fixed?

Newbie

I was charged for premium service (which I want) but my account still shows free account. How can this be fixed?

Peter__

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

After 2 days no more premium

Hello everyone, at first sorry for my bad english! My problem is i buyed at 12.12.2013 3 months Premium, but after 2 days i´m back on free. Can everyone help me, i also wrote an e-mail to the spotify support but after 2 minutes i became a mail back a...

Regular

Hello everyone, at first sorry for my bad english!   My problem is i buyed at 12.12.2013 3 months Premium, but after 2 days i´m back on free.   Can everyone help me, i also wrote an...

dodophone

Regular

531 Views

10 replies

0 likes

  • 531 Views
  • 10 replies
  • 0 likes