Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422547 Views
  • 965 replies
  • 108 likes
  • Account
  • 422547 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187170 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187170 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

I am not happy...

I am a student, and are therefore eligibale for the 50% discount on Spotify's service. However, this month I didn't have enough to pay the subscription in my bank account, so my premium was taken away, which is when I then found out that I was paying...

  • Casual Listener
  • I am a student, and are therefore eligibale for the 50% discount on Spotify's service. However, this month I didn't have enough to pay the subscription in my bank account, so my premium was taken awa...
  • Joe
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
  • 115 Views
  • 1 replies
  • 0 likes

the mystery of the vanished playlists.

Hello there moderators. Could you guys check my account a few hours before iv sent this and try and find my old playslists..pweease. dono where or how they went but they are gone. Amy help would endow you in my gratitude. Kindly,<br><br>A boy who mis...

  • Music Fan
  • Hello there moderators. Could you guys check my account a few hours before iv sent this and try and find my old playslists..pweease. dono where or how they went but they are gone. Amy help would end...
  • Joe
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Other
  • 135 Views
  • 1 replies
  • 0 likes

My starred songs never stay

I've been using Spotify for a while, but for some reason if I star a song, it resets itself whenever I close the program and open in back up. It's always done this. I've never had my starred songs stick around so it's not like a had this huge list of...

  • Casual Listener
  • I've been using Spotify for a while, but for some reason if I star a song, it resets itself whenever I close the program and open in back up. It's always done this. I've never had my starred songs st...
  • meahtenoha
  • Spotify
  • 330 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Other
  • 330 Views
  • 4 replies
  • 0 likes

I can follow myself! Help!!

Hello everybody! I'm new here and I really hope that someone can help me! I'll try to explain that in the easiest way ever.. I use Spotify via Facebook, and every time my Computer turns on, Spotify does the same. But not this time.. So I logged in by...

  • Visitor
  • Hello everybody! I'm new here and I really hope that someone can help me! I'll try to explain that in the easiest way ever.. I use Spotify via Facebook, and every time my Computer turns on, Spoti...
  • Christoffer
  • Community Legend
  • 1361 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 1361 Views
  • 1 replies
  • 0 likes

Not receiving reset password email

Hello - I need to reset my password in order to change my account information, but I am unable to receive a reset password email because the email address associate with my account is incorrect. Can you please assist? Thank you, Angie

  • Newbie
  • Hello - I need to reset my password in order to change my account information, but I am unable to receive a reset password email because the email address associate with my account is incorrect.&nbsp...
  • Joe
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Toujours pas de version premium sur mon iPhone 5

J'ai choisi de m'abonné à spotify premium mais je ne l'ai toujours pas sur mon iPhone. Y a-t-il qqch à activer?

  • Newbie
  • J'ai choisi de m'abonné à spotify premium mais je ne l'ai toujours pas sur mon iPhone. Y a-t-il qqch à activer?
  • Joe
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Help, I can play 25 out of 3500 songs only.

Hi Everyone, Yesterday Spotify was released on my country. I downloaded the client for Windows, then added all my songs (local library), and created a playlist which has all of them. When I go to the Web Player (or in my Android device), I can only p...

  • Regular
  • Hi Everyone,   Yesterday Spotify was released on my country. I downloaded the client for Windows, then added all my songs (local library), and created a playlist which has all of them. W...
  • Joe
  • Community Legend
  • 337 Views
  • 7 replies
  • 0 likes
  • Other
  • 337 Views
  • 7 replies
  • 0 likes

Premium upgrade trial difficulties

I just registered for a free trial of premium. I entered my card details and have recieved an email receipt but my account is still saying I am only registered for Spotify free and is playing adverts. I have restarted both the desktop app and my comp...

  • Casual Listener
  • I just registered for a free trial of premium. I entered my card details and have recieved an email receipt but my account is still saying I am only registered for Spotify free and is playing adverts...
  • Peter__
  • Community Legend
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

Premium to Unlimited

I want to (unfortunately) downgrade from Premium to Unlimited. I want to know if it's at all possible to get Unlimited for free like it's being offered now, or because I've already paid for Premium before, I'll have to pay for Unlimited. My goal here...

  • Casual Listener
  • I want to (unfortunately) downgrade from Premium to Unlimited. I want to know if it's at all possible to get Unlimited for free like it's being offered now, or because I've already paid for Premium b...
  • Peter__
  • Community Legend
  • 485 Views
  • 9 replies
  • 0 likes
  • 485 Views
  • 9 replies
  • 0 likes

cancel subscription

Hi, I wanted to cancel my subscription, but it says 'please contact your bank' or something like that. I was paying by automatic bill payment. so I changed this in my bank account and deleted the automatic bill payment. and I still don't see a change...

  • Casual Listener
  • Hi, I wanted to cancel my subscription, but it says 'please contact your bank' or something like that. I was paying by automatic bill payment. so I changed this in my bank account and deleted the a...
  • Peter__
  • Community Legend
  • 736 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 736 Views
  • 4 replies
  • 0 likes

Hungary or Germany

Hello, I am using Spotify both in Hungary and in Germany (I am Hungarian but I spend a little more time in Germany). I noticed that Spotify Premium in Hungary costs 5€, in Germay it is however 10€. My question: I am now signed in as a German user. Ca...

  • Newbie
  • Hello,     I am using Spotify both in Hungary and in Germany (I am Hungarian but I spend a little more time in Germany).   I noticed that Spotify Premium in Hungary costs 5€,...
  • Peter__
  • Community Legend
  • 1677 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1677 Views
  • 2 replies
  • 0 likes

Solved!! Premium User but unable to use high quality iOS

Hello together, i have ja quick questtion about the premium package. I try to configurate the "extrem quality" for stream, but if i try that i get the massage "The extreme quality is only for premium users". Is there a bug or a problem with my subscr...

  • Casual Listener
  • Hello together,   i have ja quick questtion about the premium package. I try to configurate the "extrem quality" for stream, but if i try that i get the massage "The extreme quality is only ...
  • Joe
  • Community Legend
  • 360 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 360 Views
  • 5 replies
  • 0 likes

Premium account changed to free and playlists and others lost.

Hey! Just changed my Facebook password and when I logged into spotify with my new password, my account is now a free one and all my playlists, subscriptions and stuff are gone. Any ideas?

  • Casual Listener
  • Hey!   Just changed my Facebook password and when I logged into spotify with my new password, my account is now a free one and all my playlists, subscriptions and stuff are gone.   ...
  • Joe
  • Community Legend
  • 254 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 254 Views
  • 5 replies
  • 0 likes

Connect Spotify to a Facebook company page

Hello, I'm administrator on the Facebook page of our local concert hall. I'd like to connect the Spotify account I created to this (company) page. I just can't get it right! I can connect it to my personal page, but when I try to connect it to the co...

  • Casual Listener
  • Hello,   I'm administrator on the Facebook page of our local concert hall. I'd like to connect the Spotify account I created to this (company) page. I just can't get it right! I ca...
  • Joe
  • Community Legend
  • 2373 Views
  • 2 replies
  • 2 likes
  • 2373 Views
  • 2 replies
  • 2 likes

Account problems

I have a account problems , I payed yesterday for spotify Premium and i made payment by using my facebook account then i got a mail that its payed , suddenly i got logget out from my phone device then i tried to log in again and when i did it my all ...

  • Visitor
  • I have a account problems , I payed yesterday for spotify Premium and i made payment by using my facebook account then i got a mail that its payed , suddenly i got logget out from my phone device the...
  • user-removed
  • Not applicable
  • 365 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 365 Views
  • 4 replies
  • 0 likes

Verified Badge

Where is the verified badge located? I could use it with my website but i cant find path to it. I am Verified Artist.

  • Roadie
  • Where is the verified badge located? I could use it with my website but i cant find path to it.    I am Verified Artist.
  • Legitti
  • Roadie
  • 1027 Views
  • 9 replies
  • 0 likes
  • Other
  • 1027 Views
  • 9 replies
  • 0 likes

Error 904

Hey everytime i try download music/albumbs i get Error 904 how do i fix this? I've got 85 downloads so its not that! Thanks for any help!

  • Casual Listener
  • Hey everytime i try download music/albumbs i get Error 904 how do i fix this?   I've got 85 downloads so its not that!   Thanks for any help!
  • Peter__
  • Community Legend
  • 796 Views
  • 6 replies
  • 1 likes
  • 796 Views
  • 6 replies
  • 1 likes

Email is being used twice

I'm not sure how this happened but I have two spotify accounts with the same email.
On the app I am able to sign on using my email address. When I went online to buy the PREMIUIM I was only allowed to sign on using my username. I did not know my user...

  • Newbie
  • I'm not sure how this happened but I have two spotify accounts with the same email. <br>On the app I am able to sign on using my email address. When I went online to buy the PREMIUIM I was only...
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 193 Views
  • 1 replies
  • 0 likes

Ultimate to premium

hey i came to introduce a voucher for spotify ultimate and I've seen if you can convert it but then you have to attach a credit card. one can not, without please help

  • Visitor
  • hey i came to introduce a voucher for spotify ultimate and I've seen if you can convert it but then you have to attach a credit card. one can not, without   please help
  • Adam
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Paying for Premium, but not app says not

Its working on the phone but not in the PC at work. Its a clean install. The playlist are also gone.

  • Newbie
  • Its working on the phone but not in the PC at work. Its a clean install. The playlist are also gone.
  • Adam
  • Roadie
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes