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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82984 Views

29 replies

0 likes

  • 82984 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103764 Views

10 replies

3 likes

Account
Login
  • 103764 Views
  • 10 replies
  • 3 likes

ecard

Ive been trying to buy a 1 year ecard for a friend for over 3 hours, tried everything, what is up with you spotify ? you dont like money ??? what a massive **bleep** up !

Newbie

Ive been trying to buy a 1 year ecard for a friend for over 3 hours, tried everything, what is up with you spotify ? you dont like money ??? what a massive **bleep** up !

Josh

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Spotify 30 day free trial not working

I've activated free trial of a Premium account. In spite I received the payment receipt (0,00€) by mail I can't enjoy Premium services. I've entered in my account and I can see that it is FREE ACCOUNT still. What's the problem? How many time I have t...

Visitor

I've activated free trial of a Premium account. In spite I received the payment receipt (0,00€) by mail I can't enjoy Premium services. I've entered in my account and I can see that it is FREE ACCOUN...

Peter__

Community Legend

2650 Views

1 replies

0 likes

  • 2650 Views
  • 1 replies
  • 0 likes

Accounts logout

I need all my accounts logged out. Thank you!

Visitor

I need all my accounts logged out. Thank you!

Peter__

Community Legend

2258 Views

2 replies

0 likes

  • 2258 Views
  • 2 replies
  • 0 likes

Can't signup with already purchased gift UK based

I already have a Spotify Premium Account but the number of devices I can have with offline became frustrating so I have just purchased another subscription, that I will just use for myself so that kids can't kick me out with their offline playlists. ...

Casual Listener

I already have a Spotify Premium Account but the number of devices I can have with offline became frustrating so I have just purchased another subscription, that I will just use for myself so that ki...

Peter__

Community Legend

395 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 395 Views
  • 4 replies
  • 0 likes

Solved!! Premium subscription status

I bought a premium subscription good for 3 months for a friend, and I'm not sure if he ever recieved it in his e-mail. Is there any way to check on the status of it without asking him?

Regular

I bought a premium subscription good for 3 months for a friend, and I'm not sure if he ever recieved it in his e-mail. Is there any way to check on the status of it without asking him?

Peter__

Community Legend

648 Views

5 replies

0 likes

  • 648 Views
  • 5 replies
  • 0 likes

Over Payments

It turns out that I have been being charged twice a month for the last 4 months. I do not have a 2nd account and nobody else in my household that has signed up using my email address or my Credit Card to set up another account. I checked my other 2 e...

Regular

It turns out that I have been being charged twice a month for the last 4 months. I do not have a 2nd account and nobody else in my household that has signed up using my email address or my Credit Car...

Peter__

Community Legend

230 Views

1 replies

0 likes

Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Could you...

Hi! How it's possible to get new Spotify update now (0.9.8) ? I would like to check new spotify look&feel. Can you turn on this option for my account? We have christmas ... Regards,PR

Newbie

Hi!   How it's possible to get new Spotify update now (0.9.8) ? 🙂 I would like to check new spotify look&feel. Can you turn on this option for my account? We have christmas ... 😉 ...

Peter__

Community Legend

390 Views

2 replies

0 likes

Account
Other
  • 390 Views
  • 2 replies
  • 0 likes

Can't use my debit card on Spotify

First, sorry for my bad english. I'm not so good. Hi. I'm Peruvian and I really fall in love since Spotify opened his service for Perú. So, when my 2 premium days gone, I tried to use Free Premium but when I put my debit card the system show me error...

Casual Listener

First, sorry for my bad english. I'm not so good.   Hi. I'm Peruvian and I really fall in love since Spotify opened his service for Perú. So, when my 2 premium days gone, I tried to use Free...

Joe

Community Legend

6716 Views

5 replies

0 likes

  • 6716 Views
  • 5 replies
  • 0 likes

Returning to US from Australia and cannot use Spotify. Please Help!

Hello all, So I went to Australia for 4 months and didn't use Spotify because you can only use it for 14 days while abroad. Now that I am back in the US, and have made sure that my profile says USA, Spotify still won't let me listen to music and is t...

Newbie

Hello all,    So I went to Australia for 4 months and didn't use Spotify because you can only use it for 14 days while abroad. Now that I am back in the US, and have made sure that my p...

user-removed

Not applicable

504 Views

2 replies

0 likes

Account
Other
Subscription
  • 504 Views
  • 2 replies
  • 0 likes

Solved!! Redeem / Wrong Choice / Wanted premium, got free

Heya. Just activated @ gift card vor 10€ and picked the weong option (2 months) i stead of premium.Since im using Spotify on my cell only, is there a way to fix that?Thankseles

Casual Listener

Heya. Just activated @ gift card vor 10€ and picked the weong option (2 months) i stead of premium. Since im using Spotify on my cell only, is there a way to fix that? Thanks eles

el_es

Casual Listener

501 Views

2 replies

0 likes

  • 501 Views
  • 2 replies
  • 0 likes

Solved!! Cant Use Facebook Email To Log In Directly

Hi, I would like to just use an email to log into Spotify as I want to delete my Facebook account, how do I do this? Thanks.

Visitor

Hi, I would like to just use an email to log into Spotify as I want to delete my Facebook account, how do I do this?   Thanks.

user-removed

Not applicable

698 Views

6 replies

0 likes

Account
Premium
Security
  • 698 Views
  • 6 replies
  • 0 likes

Iphone premium account erased after installing spotify on new PC

I have had a premium account on my iphone for months. I just installed Spotify on my new pc. Looking at my profile it says that I am using the free version not premium. I used to run the free version on my old pc, but have not used it in a long time....

Visitor

I have had a premium account on my iphone for months. I just installed Spotify on my new pc. Looking at my profile it says that I am using the free version not premium.   I used to run the f...

user-removed

Not applicable

349 Views

2 replies

0 likes

Account
Premium
  • 349 Views
  • 2 replies
  • 0 likes

Solved!! I've disconnected Spotify from Facebook and it doesn't work

Hi, I need your help. I had some problems with my Spotify account and decided to disconnect it from my Facebook account. Now I've lost my playlists and Premium subscription. What should I do? I can't pay twice for Spotify and I didn't delete Facebook...

Visitor

Hi, I need your help. I had some problems with my Spotify account and decided to disconnect it from my Facebook account. Now I've lost my playlists and Premium subscription. What should I do? I can't...

user-removed

Not applicable

563 Views

4 replies

0 likes

  • 563 Views
  • 4 replies
  • 0 likes

Spotify in another territory - Christmas present

Hi, I am currently considering buying a spotify premium account as a Christmas present. The catch is that I am living in Slovakia, the person who I want to buy it for is from Slovakia but works long-term in Czech Republic. What should I do? When I wa...

Casual Listener

Hi,   I am currently considering buying a spotify premium account as a Christmas present.   The catch is that I am living in Slovakia, the person who I want to buy it for is from Sl...

Peter__

Community Legend

418 Views

3 replies

0 likes

  • 418 Views
  • 3 replies
  • 0 likes

playlist

I can't see my playlist on my computer.

Newbie

I can't see my playlist on my computer.

Peter__

Community Legend

315 Views

3 replies

0 likes

  • 315 Views
  • 3 replies
  • 0 likes

Log out another place??

someone else is jusing my spotify because i logged in on his device and he never logged out... could you help me?

Casual Listener

someone else is jusing my spotify because i logged in on his device and he never logged out... could you help me?

Peter__

Community Legend

289 Views

2 replies

0 likes

  • 289 Views
  • 2 replies
  • 0 likes

Advertisement Screening

A few questions.. Does Spotify have any sort of standards set for the quality of adverts played for free users? Is there a way to report advertisements one might believe are not child friendly? If no to either of the above, is there any way to reques...

Visitor

A few questions.. Does Spotify have any sort of standards set for the quality of adverts played for free users? Is there a way to report advertisements one might believe are not child friendly? If no...

Peter__

Community Legend

1040 Views

5 replies

7 likes

Account
Free
Other
  • 1040 Views
  • 5 replies
  • 7 likes

Solved!! 3-in-1 Promotion

On the receipt, after clicking the 3-in-1 Premium promotion and purchasing, it says I only have 1 month. Does this mean the promotion isn't working, or that the next 2 months will simply carry on without being charaged? "Your Spotify Spotify Premium ...

Visitor

On the receipt, after clicking the 3-in-1 Premium promotion and purchasing, it says I only have 1 month. Does this mean the promotion isn't working, or that the next 2 months will simply carry on wit...

Peter__

Community Legend

1326 Views

8 replies

0 likes

Account
Premium
Subscription
  • 1326 Views
  • 8 replies
  • 0 likes

will not process my CC

I've had a spotify premium account for quite awhile now but my wallet and the credit card on file was stolen and obviously subsequently canceled. I had not yet updated the card information for my premium account so my subscription was canceled automa...

Newbie

I've had a spotify premium account for quite awhile now but my wallet and the credit card on file was stolen and obviously subsequently canceled. I had not yet updated the card information for my pre...

Peter__

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Can't change flag/country when applying for free trial + other questions

I want to try out Spotify Premium since I read that I can use that in the country where I curently live (Hungary). Is this true?Also, I want to link my Paypal that has more than 10USD so that I can try out the trial and at the top it says that if my ...

Casual Listener

I want to try out Spotify Premium since I read that I can use that in the country where I curently live (Hungary). Is this true? Also, I want to link my Paypal that has more than 10USD so that I c...

Peter__

Community Legend

720 Views

4 replies

0 likes

  • 720 Views
  • 4 replies
  • 0 likes