Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Issue with Gift Cards and Unlimited

Issue with Gift Cards and Unlimited

Hi folks,

So, I've bought $10 gift card but all I've wanted to use it for was the $5.00/month Unlimited service since I don't use my phone very often for music.  Last month, I used the card to purchase a month of unlimited.  Now I'm trying to use the same card to renew the Unlimited service and I get a message that my card can't be accepted since it's already been used.

How do I use the card to get its full value (i.e. two months of Unlimited)?

Thanks for you assistance.

Reply
3 Replies

If it was a $10 gift card, it will have either been redeemed for 2 months of unlimited or 1 month of premium at the time you redeemed it (so you only need to redeem it once).

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Just to confirm -- you redeemed a gift card for 2 months Unlimited on the 12th January, which would've just recently expired. Time flies!

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Wow Adam.  I didn't even realize that.  I could have sworn that I applied the gift card in February.  Clearly I was mistaken.  Thanks for your help, everyone.  Man I feel foolish now....

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random