still getting charged...

[belisia]

under our account pages it says we are only using spotify free and there is no next scheduled pay/due date... therefore confirming that we no longer have any premium features..and yet i just got billed and charged again for this month. i loved spotify and thought it was great they offered the one month free, but now I have deleted it off my phone and am really disappointed with their crappy customer service. They arent even there to talk to you when you call.

12/31/2013
SPOTIFY USA / 877-778-1161 NY25 : Debit Card Debit REF:61437897 PUR DATE:20131229
$10.79

01/02/2014
SPOTIFY USA / 877-778-1161 NY25 : Debit Card Debit REF:61437897 PUR DATE:20131231
$10.69

01/31/2014
SPOTIFY USA / 877-778-1161 NY25 : Debit Card Debit REF:61437897 PUR DATE:20140129
$10.79

03/04/2014
SPOTIFY USA / 877-778-1161 NY25 : Debit Card Debit REF:61437897 PUR DATE:20140301
$10.79


please refund this money!

[belisia]

Case #: 01306616

[Peter__]

If you reply to the automated email reply that will often speed things along for you (even if it is from no-reply). If you are being billed, I suspect you actually do still have another Spotify Premium account running somewhere in the system.