Unauthorized account access - Deleted folders and playlists

[srajama]

Hi, 

It looks like there was unauthorized access on my account. I have since reset my password. However, the account has now been cleaned of all my playlists and folders. I went to the restore playlists under my account, but it looks like deleted folders don't seem to show up anywhere. It looks like the unauthorized user has deleted folder with all playlists under it. Is there any way to restore the account to a previous date? 

[crematedman · Accepted solution]

@srajama really sorry to hear that,

I suggest you reach out to spotify at support@spotify.com or via this link:

https://support.spotify.com/au/contact-spotify-support/

refer back to the recover playlists section to see if anything changes.

all the best ^_^

[srajama]

So - something interesting - the deleted playlists page was showing a small list at first. The page showed about 10 playlists first which I recovered. Then it started showing about 5 - 7 per refresh that I could recover. I had to go through multiple recover-refresh cycles, but I was able to get all my playlists back (yay!). Creating the folders again was a little painful, but not as bad as it could have been :). 

[crematedman]

@srajama so glad to hear that!! let me know if there's anything else you need help with ^_^