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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83676 Views

29 replies

0 likes

  • 83676 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105068 Views

10 replies

3 likes

Account
Login
  • 105068 Views
  • 10 replies
  • 3 likes

Change username

Hello, i created my account when i was a kid, so i actually have an idiot username.How i can change it? Sorry for my bad english c:

Newbie

Hello, i created my account when i was a kid, so i actually have an idiot username. How i can change it?   Sorry for my bad english c:

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Account

HiI have am paying for a Premium Spotify account but when I log into the APP on my phone it's says it's a free account.I have tried deleting and redo wit loading the App and have tried resetting my password but nothing helps.I have had the account fo...

Newbie

Hi I have am paying for a Premium Spotify account but when I log into the APP on my phone it's says it's a free account. I have tried deleting and redo wit loading the App and have tried resettin...

Maxim

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Student Subscription was not updated

I was enrolled into student subscription, and approved but my account still says free subscription

Casual Listener

I was enrolled into student subscription, and approved but my account still says free subscription

Maxim

Spotify Star

268 Views

3 replies

0 likes

  • 268 Views
  • 3 replies
  • 0 likes

Family Plan with foreign credit card

Hi guys,I am living in Austria and would like to start a family plan here (we all got austrian accounts). The Problem is I only have a german credit card, which forces me to change my account to german.Is it still possible to start a family plan with...

Newbie

Hi guys, I am living in Austria and would like to start a family plan here (we all got austrian accounts). The Problem is I only have a german credit card, which forces me to change my account to ge...

Maxim

Spotify Star

242 Views

1 replies

0 likes

Account
Premium
Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Vodafone & Spotify

Ive just followed the instructions from Vodafone to cancel my existing Spotify Premium account and use the Spotify Premium that comes with my mobile package. I have cancelled my subscription but when I try complete the purchase through vodafone it sa...

Casual Listener

Ive just followed the instructions from Vodafone to cancel my existing Spotify Premium account and use the Spotify Premium that comes with my mobile package. I have cancelled my subscription but when...

Maxim

Spotify Star

466 Views

3 replies

0 likes

  • 466 Views
  • 3 replies
  • 0 likes

Where can I find a real support?

I tried to find a mail adress or a telefonenumber to call the German Spotify-support but the only thing I found was this english comunityblog. Could anyone give me the direct contact of the Support pls, so that I don't have to write here in my awful ...

Casual Listener

I tried to find a mail adress or a telefonenumber to call the German Spotify-support but the only thing I found was this english comunityblog. Could anyone give me the direct contact of the Support p...

Maxim

Spotify Star

690 Views

6 replies

0 likes

  • 690 Views
  • 6 replies
  • 0 likes

Solved!! I want to cancel

I have not used spotify in monthly and I keep getting charged. I want to cancel. How do I do that?

Newbie

I have not used spotify in monthly and I keep getting charged. I want to cancel. How do I do that?

Sallyherd58

Newbie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

I can't start my subscription

I have a 10 euros Spotify code for one month but when i write it in the reedem a code section, it doesn't work, i bought it yesterday

Newbie

I have a 10 euros Spotify code for one month but when i write it in the reedem a code section, it doesn't work, i bought it yesterday

Maxim

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Cannot add my wife account to Spotify Family

Hello, Both my wife and I have Spotify Accounts In Germany, but when I try add her account to Spotify Family plan, I get following message: "Es tut uns leid! Du bist bereits Mitglied dieses (oder eines anderen) Familienabos. Klick bitte unten, um zu ...

Casual Listener

Hello, Both my wife and I have Spotify Accounts In Germany, but when I try add her account to Spotify Family plan, I get following message: "Es tut uns leid! Du bist bereits Mitglied dieses (oder ein...

Maxim

Spotify Star

523 Views

1 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 523 Views
  • 1 replies
  • 0 likes

Spotify Premium TeliaSonera

Have stopped my Spotify Premium with TeliaSonera, and want to get Spotify Family. But telia says i need to wait to the end of this month`? Why??

Casual Listener

Have stopped my Spotify Premium with TeliaSonera, and want to get Spotify Family.  But telia says i need to wait to the end of this month`? Why??

Maxim

Spotify Star

368 Views

1 replies

0 likes

Account
Premium
Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Payment

Hi.I have cancelled my Spotify premium but are still charged for 99 kr every mouth. I have tried to utdate this in my account at subscription but here it stands that I have Spotify Free and I dont get any options for cancelling Spotify premium.

Newbie

Hi. I have cancelled my Spotify premium but are still charged for 99 kr every mouth. I have tried to utdate this in my account at subscription but here it stands that I have Spotify Free and I dont ...

Maxim

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

So **bleep**!!

Newbie

Maxim

Spotify Star

203 Views

1 replies

0 likes

Login
  • 203 Views
  • 1 replies
  • 0 likes

I'm starting to hate spotify.

I was trying to get the student discount and I changes me email to the school email to make it easier but now it acts like to don't recognize my account. and I can't log in I'm about to be done with this company I've spent too much money here to not ...

Music Fan

I was trying to get the student discount and I changes me email to the school email to make it easier but now it acts like to don't recognize my account. and I can't log in I'm about to be done with ...

KimberleAnne

Music Fan

463 Views

3 replies

0 likes

Account
Subscription
  • 463 Views
  • 3 replies
  • 0 likes

Will i be charged twice ?

So previously i subscribed to premium. However, my friend invited me to premium family. Will my previous subscription be stopped automatically? Or should i stop it by myself ?

Newbie

So previously i subscribed to premium. However, my friend invited me to premium family. Will my previous subscription be stopped automatically? Or should i stop it by myself ?

Regeland00

Newbie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

HELP ME

How to stop free spotify premium subscription? Look at the pic. There is no cancel.

Newbie

How to stop free spotify premium subscription? Look at the pic. There is no cancel.

user-removed

Not applicable

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Charged twice per month

I've been getting charged twice per month for my subscription one payment at the start of the month and one towards the end has this happened to anyone else? If so please can you let me know how to fix this?

Casual Listener

I've been getting charged twice per month for my subscription one payment at the start of the month and one towards the end has this happened to anyone else? If so please can you let me know how to f...

TD1302

Casual Listener

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

Not Happy

Had £5 in my current account and wanted to purchase the student discount subscription, I then get told a message that my bank may be having a problem.. So I checked my online banking and you have taken £5 out of my account and im still stuck with thi...

Casual Listener

Had £5 in my current account and wanted to purchase the student discount subscription, I then get told a message that my bank may be having a problem.. So I checked my online banking and you have tak...

Jayato

Casual Listener

450 Views

3 replies

0 likes

Account
Other
  • 450 Views
  • 3 replies
  • 0 likes

Spotify in abo van gsm

Beste, Ik heb momenteel onder mijn gsm abonnement ook de optie Spotify, hoe kan ik Spotify overzetten naar mij persoonlijk aangezien ik ga overschakelen naar een abo waar Spotify geen optie bij is.Hoe doe ik dit zonder mijn playlist kwijt te zijn ? A...

Casual Listener

Beste,   Ik heb momenteel onder mijn gsm abonnement ook de optie Spotify, hoe kan ik Spotify overzetten naar mij persoonlijk aangezien ik ga overschakelen naar een abo waar Spotify geen optie ...

WendyVde

Casual Listener

524 Views

2 replies

0 likes

Account
  • 524 Views
  • 2 replies
  • 0 likes

Solved!! Edit Playlist details

Does anyone know why I can't Edit playlist details (i.e. custom playlist image, playlist description)? I manage social media for another Free account and that option is available, but not on my current one here. Is there a way to add that feature to ...

Newbie

Does anyone know why I can't Edit playlist details (i.e. custom playlist image, playlist description)? I manage social media for another Free account and that option is available, but not on my curre...

tcavalet

Casual Listener

5795 Views

9 replies

3 likes

Account
  • 5795 Views
  • 9 replies
  • 3 likes