Upgraded to Premium. Unable to access.

[wheelbarrow56]

I up graded to Premium but cann't access it.  I haven't received a confirmation email.  I have logged out/deleted and restarted everything and still listed as free.

[Jordi · Accepted solution]

Hi there and welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.