Vodafone Server Error

[pAdidas]

Hi,

I've been following the steps online to add Spotify Premium to my Vodafone bill pay plan. However, every time I make it to the final stage online, after signing in to my Spotify account on the Vodafone website, I keep getting a server error at the confirming stage.

Attached is a screenshot of the error. Vodafone hasn't been able to sort this for me, perhaps someone here can?

Thanks,
Paddy

[KatesHere]

Hey there @pAdidas and welcome to the community!

That looks odd. Have you tried the signing up for the service through a desktop device or a laptop, for example? You can also try clearing out your cache/cookies memory in your browser.

Hope this helped!

K

[pAdidas]

Thanks for your reply, unfortunately I have! Ive tried it on my iMac and even tried it again on my phone using the data as opposed to the WiFi connection at the time to see if it made a difference!

Nothing seems to work..

[KatesHere]

Hey again @pAdidas - sorry for the delay!

There seems to be an issue for FB-based accounts regarding to the screen you're seeing. Have you tried signing up for the Vodafone registration with your numeric username that can be found in your Account page instead of your Facebook name? It should be a 10-digit number on the page like this :

Let me know how this helped!

K

[Gogirl]

I have had exactly the same problem - i haven't been using Facebook to sign up either

[Gogirl]

I have had exactly the same problem - have you managed to sort it out?

[pAdidas]

Can't even try and sign in that way as it won't let me set a password...

I wouldnt mind, but I was a premium customer before all of this messing about, so u can't imagine why it's such an issue to fix

[pAdidas]

Nope, been a week trying to fix it, might have to try and set up a new account with a different email and lose my playlists etc.

[KatesHere]

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@pAdidas wrote:
Can't even try and sign in that way as it won't let me set a password...

I wouldnt mind, but I was a premium customer before all of this messing about, so u can't imagine why it's such an issue to fix

---

Hey again @pAdidas -

You don't need to set a device password, just use the numeric password in your contact with Vodafone. I'd suggest you view your account page on a desktop browser so that you will be able to view it.

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@pAdidas wrote:

Nope, been a week trying to fix it, might have to try and set up a new account with a different email and lose my playlists etc.

---

@iF you do set up a new account, you can get in touch with a member of the Spotify Staff to tranfer your music over to your new one either by using their @SpotifyCares twitter handle or the contact form.

Let me know how this helped!

K

[KatesHere]

Nope, been a week trying to fix it, might have to try and set up a new account with a different email and lose my playlists etc.

[pAdidas]

Could you clarify what numeric password to use? Ive tried my Facebook password, and the password I use to sign in to Vodafone's website. Neither seem to work?

[pAdidas]

Managed to log in there now, still getting the same server error.. I'm going to try and set up a new account, think its a lost cause..

[pAdidas]

Have set up a new account and the server error didn't show up, however I'm not showing up as a premium member when I log in with the new login details to the spotify app.

Does it take a while to work?

[KatesHere]

Hey again @pAdidas -

The numeric is not a password but to use as the username for devices where you can't log in directly with Facebook. So, if your numeric identification for example is 0123456789, you can use it as username with your normal password (the one you would type normally if you were logging in through Facebook for example). That being said, when you try to connect your Vodafone account to your Spotify acc, when it prompts you to log in your Spotify account, try typing in the numeric username and your normal Spotify password instead of logging in directly through Facebook (if that is how you had initially tried to log in and you got the error message).

Did this help?

K

[KatesHere]

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@pAdidas wrote:
Have set up a new account and the server error didn't show up, however I'm not showing up as a premium member when I log in with the new login details to the spotify app.

Does it take a while to work?

---

In this case, I'd suggest you get in touch with Spotify, so that a member of the staff can look under the hood for you! You can also ask them to transfer your music from your original account if you like. You can reach Spotify either by their twitter handle @SpotifyCares or by using the contact form.

Keep in mind that if you use the form, you should receive an automated reply directing you back to the community, that you'll need to reply to, even if it's from a no-reply.

Support gets back within 24-48 hours.

Hope this helped!

K

[igor0912]

Hi guys,

I have the same issue. I just talked to Vodafone IT and they said I need to cancel my previous subscription with Spotify and then I can activate my new one. I contacted Spotify already and will see what their reaction is on this. I don't get if something expired why do I need to cancel it to re activate it... I think there's a system bug somewhere... Anyway if I get anything I will let you guys know.

[KatesHere]

Hello there @igor0912 and welcome to the community!

When signing up for Spotify Premium via a third-party service, your Spotify account must be on the free ad-based version. You can cancel your Premium following these steps.

Please keep in mind that if you subscribed through any other company than Spotify, you need to contact that company to cancel. If your subscription is through iTunes, please see Apple's instructions for canceling.

Hope this helped!

K

[igor0912]

Hi Kate and thank you!

I got good news guys, it got fixed! 😄 After numerous times calling Vodafone I actually called the complaints department. There are guy was kind enough to help me and reached out to the tech team at Vodafone. Finally he got someone who knew how to do her job as she saw that the one who made the plan they put the entertainment plan twice. One for 24 another for 12 months and it was colliding... So once she removed it worked fine...

Hope this helps guys!
Regards

[Liamwheldon]

I came to a similar fix to above, only one entertainment package but had a mate who works at Vodafone remove and then reads the entertainment package and it fixed it. So best bet is phone Vodafone and ask for the package to be removed and readded. Or ask nicely in store