Vodafone spotify pack

[Eercel]

Hi,
I have been subscribed to spotify premium through the vodafone spotify promo since one year. However, my spotify account has been turned into thr basic free account although the vodafone promo still continues ( confirmed by vodafone). Any idea on what might the problem be and how can I have my premium account back?
Thank you

[LordRollin]

Hi @Eercel. My understanding for these issues is that you'll have to go through Vodafone's support to get this resolved. If you have premium through them and something happened it's likely on there end. If they get back to you and absolutely insist that there's nothing they can do, then your next best bet will be reaching out to support. Please be sure to exhaust all options with Vodafone before moving onto Spotify support, as they'll likely just ask you to do the same if you haven't already.

Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.