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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80631 Views

9 replies

2 likes

Account
Login
  • 80631 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654674 Views

13 replies

4 likes

Account
  • 654674 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735312 Views

18 replies

29 likes

  • 735312 Views
  • 18 replies
  • 29 likes

Superuser Contribution Invite to family sub doesn't get trough

Got family subscription today, sent out invitations, but they aren't getting trough. Does Spotify have a problem at the moment?

Newbie

Got family subscription today, sent out invitations, but they aren't getting trough. Does Spotify have a problem at the moment?

Ailinsky

Newbie

387 Views

3 replies

0 likes

Account
Subscription
  • 387 Views
  • 3 replies
  • 0 likes

I paid but have not received my Spotify Premium

I paied 0.99 euro for three month of Spotify premium with the offer but my Premium didn't start. How should I do?

Newbie

I paied 0.99 euro for three month of Spotify premium with the offer but my Premium didn't start. How should I do?

213 Views

0 replies

0 likes

Account
Premium
  • 213 Views
  • 0 replies
  • 0 likes

Can't connect to Facebook with a new account

Hi, I had an old account on spotify which apparently was linked to Facebook. I kinda forgot about it and created a new one, which is a premium account. When I tried to connect Facebook from within the iOS app, it displayed that Spotify is already aut...

Newbie

Hi,  I had an old account on spotify which apparently was linked to Facebook. I kinda forgot about it and created a new one, which is a premium account.  When I tried to connect Facebook ...

345 Views

0 replies

0 likes

Account
Premium
  • 345 Views
  • 0 replies
  • 0 likes

can not add members to family subscription

Hi, I have just upgraded from the £9.99 premium account to the family account and it says I can manage family subscriptions but everytime I try to add one it says opps. something went wrong, please try again. Does anyone know why it wont let me add a...

Newbie

Hi, I have just upgraded from the £9.99 premium account to the family account and it says I can manage family subscriptions but everytime I try to add one it says opps. something went wrong, please t...

57rmartini

Newbie

312 Views

2 replies

0 likes

Account
Premium
  • 312 Views
  • 2 replies
  • 0 likes

Commercials for premium users

Iam very angry that Spotify started playing those incredibly loud commercials eventhough I have been premium user since the very beginning! IT IS MUCH LOUDER THAN THE MUSIC IAM STREAMING!IAM PREMIUM USER I DONT WANT NO F**KING COMMERCIALS!IAM THINKIN...

Regular

Iam very angry that Spotify started playing those incredibly loud commercials eventhough I have been premium user since the very beginning!  IT IS MUCH LOUDER THAN THE MUSIC IAM STREAMING!...

556 Views

0 replies

0 likes

  • 556 Views
  • 0 replies
  • 0 likes

I received an charge of 9.99 for Premium on Ps4 but I never subscribed it!!!!

I received this email saying that I subscribed for Premium Spotify on Ps4 at 3 AM (I was sleeping as you can imagine!!). Money were taken from my Ps4 account.I want my money back and I am not interested in the subscription.How could it happen?

Newbie

I received this email saying that I subscribed for Premium Spotify on Ps4 at 3 AM (I was sleeping as you can imagine!!). Money were taken from my Ps4 account. I want my money back and I am not inter...

530 Views

0 replies

0 likes

Account
Premium
Subscription
  • 530 Views
  • 0 replies
  • 0 likes

not an idea but a question

why am i seeing 3 months for 0.99p everywhere but when i try and get it it wont let me and says im eligable for 3 months for £9.99? is this only an offer for new customers? if so why so? why would you advertise something you cant deliver on, it seems...

Newbie

why am i seeing 3 months for 0.99p everywhere but when i try and get it it wont let me and says im eligable for 3 months for £9.99?  is this only an offer for new customers? if so why so?  ...

466 Views

0 replies

0 likes

service
  • 466 Views
  • 0 replies
  • 0 likes

Can't connect on the apps

Hi dear community, I'm Dinah from France and I just got a Spotify Premium account after a long time of thinking. Anyway, I did it all good till i wanted to connect it on my Iphone 6S, they tell that or my username, or my password is wrond and ask i I...

Casual Listener

Hi dear community,   I'm Dinah from France and I just got a Spotify Premium account after a long time of thinking. Anyway, I did it all good till i wanted to connect it on my Iphone 6S, they t...

moritz_ru

Casual Listener

576 Views

5 replies

0 likes

Account
Login
  • 576 Views
  • 5 replies
  • 0 likes

NOT the first time premium 3 month subscription

Hello,So there is a rule that you can't get the 0,99eu subscription for 3 months if you already tried premium before - OK.How do I order regular paid premium? there is no option NOT to get the discount. My computer just lags when loading the payment ...

Newbie

Hello, So there is a rule that you can't get the 0,99eu subscription for 3 months if you already tried premium before - OK. How do I order regular paid premium?  there is no option NOT to get ...

240 Views

0 replies

0 likes

Premium
Subscription
  • 240 Views
  • 0 replies
  • 0 likes

Content missing

So I have a premium family account,would have expected the music to 'just be there'.Can you please explain? This is... Should I just go other cloud music provider?

Casual Listener

So I have a premium family account,would have expected the music to 'just be there'. Can you please explain? This is... Should I just go other cloud music provider? 

KatesHere

Community Legend

522 Views

5 replies

0 likes

Account
Premium
Subscription
  • 522 Views
  • 5 replies
  • 0 likes

Superuser Contribution Give me my spotify service back

You have taken my money (monthly payment) from my bank account but when I launch spotify I receive no service, just a message that says 'Your last payment didn't work.' According to my bank account details you/apple App Store Sudney have made the mon...

Visitor

You have taken my money (monthly payment) from my bank account but when I launch spotify I receive no service, just a message that says 'Your last payment didn't work.' According to my bank account d...

Carlos

Roadie

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

my spotify account was hacked; email address was changed and NO feed back from spotify

i received an unexpected email from spotify starting "We wanted to let you know that the email address on your Spotify account has changed recently....." i wrote to account-details-changed@spotify.com twice in the last week to report the change was n...

Newbie

i received an unexpected email from spotify starting "We wanted to let you know that the email address on your Spotify account has changed recently....."   i wrote to account-details-chan...

ignauy

Newbie

318 Views

1 replies

0 likes

Account
  • 318 Views
  • 1 replies
  • 0 likes

How do I unsubscribe year of subscription

I found that there are too many artists songs, I can not hear, can I unsubscribe year subscription right?I am very disappointed

Newbie

I found that there are too many artists songs, I can not hear, can I unsubscribe year subscription right? I am very disappointed

223 Views

0 replies

0 likes

Subscription
  • 223 Views
  • 0 replies
  • 0 likes

Charged wrong

It says you get three months for 99p but I was charged £9.99 for the first month

Newbie

It says you get three months for 99p but I was charged £9.99 for the first month

Maxim

Spotify Star

174 Views

1 replies

0 likes

Premium
  • 174 Views
  • 1 replies
  • 0 likes

Spotify Connect remote volume

I have premium subscription 2 HTC One phones, a 7 and an 8, I can change tracks using connect on both phones but can't change volume from either. Option does not even present. The only device I cab remote change is when remote device is a PC. Why doe...

Regular

I have premium subscription 2 HTC One phones, a 7 and an 8, I can change tracks using connect on both phones but can't change volume from either. Option does not even present. The only device I cab r...

jnigy00

Newbie

424 Views

1 replies

1 likes

Premium
  • 424 Views
  • 1 replies
  • 1 likes

Family Premium Subscription

I get this messageOops! Something went wrong, please try again.when I try to add family members to my list. I've tried to closed my browser, deleting the history and even changed browser. I've waited to the next dauy, so please come up with a solutio...

Newbie

I get this message Oops! Something went wrong, please try again. when I try to add family members to my list. I've tried to closed my browser, deleting the history and even changed browser. I've wa...

abarox1912

Casual Listener

275 Views

1 replies

1 likes

Premium
Subscription
  • 275 Views
  • 1 replies
  • 1 likes

Cancel Student Discount

I recently got a new card number and need to update my payment information. However, I am no longer a student and cannot be verified as one so my info cannot be updated. How can I just switch my subscription to a regular Premium account without the s...

Newbie

I recently got a new card number and need to update my payment information. However, I am no longer a student and cannot be verified as one so my info cannot be updated. How can I just switch my subs...

288 Views

0 replies

0 likes

Account
  • 288 Views
  • 0 replies
  • 0 likes

Was charge even when i have deleted the app and cannot remove

Yesterday I deleted Spotify so I log out. Then when I want to enter again I forget my password so I change it. When I enter the front page they actually remove my premium subscription without notify me and I was still charge with it. Now the thing is...

Casual Listener

Yesterday I deleted Spotify so I log out. Then when I want to enter again I forget my password so I change it. When I enter the front page they actually remove my premium subscription without notify ...

316 Views

0 replies

0 likes

Account
Other
Subscription
  • 316 Views
  • 0 replies
  • 0 likes

Was charge even when i have deleted the app and cannot remove

Yesterday I deleted Spotify so I log out. Then when I want to enter again I forget my password so I change it. When I enter the front page they actually remove my premium subscription without notify me and I was still charge with it. Now the thing is...

Casual Listener

Yesterday I deleted Spotify so I log out. Then when I want to enter again I forget my password so I change it. When I enter the front page they actually remove my premium subscription without notify ...

408 Views

0 replies

0 likes

Subscription
  • 408 Views
  • 0 replies
  • 0 likes

Cancel Premium

Good Morning,i tried to cancel Premium. Because i wanted to buy it from Telekom. On my iPhone it allways Shows me the Date when it will be over. 19.06.2016. Today i saw that Spotify debit 9.99€from my Paypal Acc. Now i have Spotify Premium but not fr...

Newbie

Good Morning, i tried to cancel Premium. Because i wanted to buy it from Telekom. On my iPhone it allways Shows me the Date when it will be over. 19.06.2016. Today i saw that Spotify debit 9.99€ fr...

157 Views

0 replies

0 likes

Premium
  • 157 Views
  • 0 replies
  • 0 likes