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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88603 Views

9 replies

2 likes

Account
Login
  • 88603 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757621 Views

18 replies

29 likes

  • 757621 Views
  • 18 replies
  • 29 likes

Spotify Premium

So at first, excuse me if my English isn't that good: I am not English. So i started my Spotify premium account one month ago. I wanted to try it and the first month is free. I've cancelled it the day it was still possible so after that i would have ...

Newbie

So at first, excuse me if my English isn't that good: I am not English.   So i started my Spotify premium account one month ago. I wanted to try it and the first month is free. I've cancelled ...

274 Views

0 replies

0 likes

Account
Premium
  • 274 Views
  • 0 replies
  • 0 likes

I can not get a premium membership

when i try get a premium i see this screen and i can't buy a premium membership

Casual Listener

when i try get a premium i see this screen and i can't buy a premium membership 

andacnuraydinn

Casual Listener

287 Views

1 replies

0 likes

Account
Premium
Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Can't login after upgrade to Spotify Premium

Well, I upgraded today to Spotify Premium - from now it says no internet connection found. Error Code 4So i logged out & tried to re-login -> This service is currently not available. Error Code 7Login via Facebook What's up here?

Casual Listener

Well, I upgraded today to Spotify Premium - from now it says no internet connection found. Error Code 4 So i logged out & tried to re-login -> This service is currently not available. Error C...

deroux

Casual Listener

364 Views

1 replies

0 likes

Account
Login
Premium
  • 364 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching to family

My husband and I have been using the same Spotify account for a while now and I was interested in switching to the family plan but our account is currently a mishmash of both our listening and playlists. Is there any way to split them up so I can get...

Newbie

My husband and I have been using the same Spotify account for a while now and I was interested in switching to the family plan but our account is currently a mishmash of both our listening and playli...

Goodman

Spotify Legend

2545 Views

1 replies

0 likes

Account
Premium
  • 2545 Views
  • 1 replies
  • 0 likes

Spotify doesnt recognise new facebook password

I recently had to change my facebook password as it was apparently hacked, after I went and changed it spotify says there's a problem. I've tried the "fogotten password" route but it directs me to facebook and asks me to change my password. Did so ag...

Newbie

I recently had to change my facebook password as it was apparently hacked, after I went and changed it spotify says there's a problem. I've tried the "fogotten password" route but it directs me to fa...

271 Views

0 replies

0 likes

Account
  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution Subscribed, but not getting Premium.

Hi, I just happen to face this issue today when i tried to use Spotify on both my PC as well as Android Phone, my Premium service is gone and it went back to 'Spotify Free'. I have checked online and saw that i am still on the Premium as stated in th...

Casual Listener

Hi,   I just happen to face this issue today when i tried to use Spotify on both my PC as well as Android Phone, my Premium service is gone and it went back to 'Spotify Free'. I have checked o...

Carlos

Roadie

272 Views

1 replies

0 likes

Premium
Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Pretium Family Subscriptions!

Je souhaite savoir si avec pretium Family je conserve mes recommandations et nouveautés personnalisées. En effet, je ne souhaite pas avoir des musique d'enfants proposées dans les recommandations de mon compte.Chaque compte est-il complètementt indép...

Newbie

Je souhaite savoir si avec pretium Family je conserve mes recommandations et nouveautés personnalisées. En effet, je ne souhaite pas avoir des musique d'enfants proposées dans les recommandations de ...

248 Views

0 replies

0 likes

Account
  • 248 Views
  • 0 replies
  • 0 likes

no puedo logearme en el ordenador

buenas estoy en el movil con premium y va todo bien pero cuando intento logearme en el ordenador me da un mensaje de que mi cuenta no se a confirmado todavia, que me llega un mail, pero nada ni mail ni puedo entrar ni nada, en el movil va correctamen...

Newbie

buenas estoy en el movil con premium y va todo bien pero cuando intento logearme en el ordenador me da un mensaje de que mi cuenta no se a confirmado todavia, que me llega un mail, pero nada ni mail ...

350 Views

0 replies

0 likes

Login
Security
Subscription
  • 350 Views
  • 0 replies
  • 0 likes

Solved!! $ 12.99 3 month premium offer

Hi, can you get Spotify premium again when it is offered for $12.99 for 3 months. Is there a period when you can't get it when you have had this offer before?

Casual Listener

Hi, can you get Spotify premium again when it is offered for $12.99 for 3 months. Is there a period when you can't get it when you have had this offer before?

LordRollin

Community Legend

1238 Views

1 replies

0 likes

Premium
  • 1238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing an account within Spotify

Hi, I have tried to delete an account with Family to click on "Empty slot". But the account becomes not empty.How can I change this account to another user? Thanks in advance for the reply!

Casual Listener

Hi,   I have tried to delete an account with Family to click on "Empty slot". But the account becomes not empty. How can I change this account to another user?   Thanks in advance for ...

Baren231

Casual Listener

358 Views

2 replies

0 likes

Premium
  • 358 Views
  • 2 replies
  • 0 likes

Spotify Family problem :s

Bonjour, je suis belge et j'habite en france. J'ai donc mon compte spotify qui fonctionne en france sans soucis. Ceci dit, ma famille habite en belgique. J'ai envoye le lien d'inscription a mes parents , mais ils n'arrivent pas a s inscrire (un messa...

Newbie

Bonjour, je suis belge et j'habite en france. J'ai donc mon compte spotify qui fonctionne en france sans soucis. Ceci dit, ma famille habite en belgique. J'ai envoye le lien d'inscription a mes paren...

344 Views

0 replies

0 likes

Account
Other
Subscription
  • 344 Views
  • 0 replies
  • 0 likes

Unknown access to my account

Hello,It always happens that when I log into my account I find playlists and saved tunes changed, and someone else is using my account.The account's settings do not show any linked device apart from my own phone, and I already tried to close the sess...

Newbie

Hello, It always happens that when I log into my account I find playlists and saved tunes changed, and someone else is using my account. The account's settings do not show any linked devi...

247 Views

0 replies

0 likes

Account
Security
  • 247 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Did not got any receipt for subscription

Hi,I tried subscripbing to premium account, in subsription page filled card info, submitted info, got message saying spotify will now send me receipt, but:1) I got no receipt.2) Checked my bank account info - yes, I got charged for subscription (mone...

Casual Listener

Hi, I tried subscripbing to premium account, in subsription page filled card info, submitted info, got message saying spotify will now send me receipt, but: 1) I got no receipt. 2) Checked my bank...

KabinZ

Casual Listener

4539 Views

2 replies

0 likes

Account
Premium
Subscription
  • 4539 Views
  • 2 replies
  • 0 likes

Spotify Family Error!

Hey there! I want to change any of the family. But, "Oops! Something went wrong, please try again later." I get an error. Please help me! Thanks..

Casual Listener

Hey there!  I want to change any of the family. But, "Oops! Something went wrong, please try again later." I get an error. Please help me!    Thanks.. 

saeedathar

Casual Listener

9081 Views

19 replies

2 likes

Account
Other
Premium
  • 9081 Views
  • 19 replies
  • 2 likes

Superuser Contribution Invite to family sub doesn't get trough

Got family subscription today, sent out invitations, but they aren't getting trough. Does Spotify have a problem at the moment?

Newbie

Got family subscription today, sent out invitations, but they aren't getting trough. Does Spotify have a problem at the moment?

Ailinsky

Newbie

404 Views

3 replies

0 likes

Account
Subscription
  • 404 Views
  • 3 replies
  • 0 likes

I paid but have not received my Spotify Premium

I paied 0.99 euro for three month of Spotify premium with the offer but my Premium didn't start. How should I do?

Newbie

I paied 0.99 euro for three month of Spotify premium with the offer but my Premium didn't start. How should I do?

218 Views

0 replies

0 likes

Account
Premium
  • 218 Views
  • 0 replies
  • 0 likes

Can't connect to Facebook with a new account

Hi, I had an old account on spotify which apparently was linked to Facebook. I kinda forgot about it and created a new one, which is a premium account. When I tried to connect Facebook from within the iOS app, it displayed that Spotify is already aut...

Newbie

Hi,  I had an old account on spotify which apparently was linked to Facebook. I kinda forgot about it and created a new one, which is a premium account.  When I tried to connect Facebook ...

351 Views

0 replies

0 likes

Account
Premium
  • 351 Views
  • 0 replies
  • 0 likes

can not add members to family subscription

Hi, I have just upgraded from the £9.99 premium account to the family account and it says I can manage family subscriptions but everytime I try to add one it says opps. something went wrong, please try again. Does anyone know why it wont let me add a...

Newbie

Hi, I have just upgraded from the £9.99 premium account to the family account and it says I can manage family subscriptions but everytime I try to add one it says opps. something went wrong, please t...

57rmartini

Newbie

321 Views

2 replies

0 likes

Account
Premium
  • 321 Views
  • 2 replies
  • 0 likes

Commercials for premium users

Iam very angry that Spotify started playing those incredibly loud commercials eventhough I have been premium user since the very beginning! IT IS MUCH LOUDER THAN THE MUSIC IAM STREAMING!IAM PREMIUM USER I DONT WANT NO F**KING COMMERCIALS!IAM THINKIN...

Regular

Iam very angry that Spotify started playing those incredibly loud commercials eventhough I have been premium user since the very beginning!  IT IS MUCH LOUDER THAN THE MUSIC IAM STREAMING!...

566 Views

0 replies

0 likes

  • 566 Views
  • 0 replies
  • 0 likes

I received an charge of 9.99 for Premium on Ps4 but I never subscribed it!!!!

I received this email saying that I subscribed for Premium Spotify on Ps4 at 3 AM (I was sleeping as you can imagine!!). Money were taken from my Ps4 account.I want my money back and I am not interested in the subscription.How could it happen?

Newbie

I received this email saying that I subscribed for Premium Spotify on Ps4 at 3 AM (I was sleeping as you can imagine!!). Money were taken from my Ps4 account. I want my money back and I am not inter...

537 Views

0 replies

0 likes

Account
Premium
Subscription
  • 537 Views
  • 0 replies
  • 0 likes