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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80524 Views

9 replies

2 likes

Account
Login
  • 80524 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654226 Views

13 replies

4 likes

Account
  • 654226 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734772 Views

18 replies

29 likes

  • 734772 Views
  • 18 replies
  • 29 likes

Notification e-mails

I see that you removed the desktop notifications; but I have my e-mail subscriptions up-to-date and I'm not receiving e-mails. Are those discontinued as well? I checked my spam folder and they aren't there. I have a free account.

Visitor

I see that you removed the desktop notifications; but I have my e-mail subscriptions up-to-date and I'm not receiving e-mails.  Are those discontinued as well?  I checked my spam folder and...

189 Views

0 replies

0 likes

Account
Free
Subscription
  • 189 Views
  • 0 replies
  • 0 likes

3 months for $0.99

If I signed up for Spotify Premium for 3 months for $0.99, how much do I have to pay upfront? $11.98 + tax or just 0.99 + tax?

Newbie

If I signed up for Spotify Premium for 3 months for $0.99, how much do I have to pay upfront? $11.98 + tax or just 0.99 + tax?

tunaman_jim

Gig Goer

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

refund

Im a college student i wanted to subscripe to the student discount but I was denied and the money was still charge to my account how do I get a refund or get the student discount

Casual Listener

Im a college student i wanted to subscripe to the student discount but I was denied and the money was still charge to my account how do I get a refund or get the student discount

MattSuda

Spotify Star

252 Views

3 replies

0 likes

Subscription
  • 252 Views
  • 3 replies
  • 0 likes

Solved!! Logging in

My account recently got upgraded with the family premium but every time I try to log in using my email or my username it tells me that my email is already in use. I have reset my password and I can log in online just not in the app not really sure wh...

Casual Listener

My account recently got upgraded with the family premium but every time I try to log in using my email or my username it tells me that my email is already in use. I have reset my password and I can l...

MattSuda

Spotify Star

418 Views

2 replies

0 likes

Login
  • 418 Views
  • 2 replies
  • 0 likes

Pin Code problem

I need help for my spotify premium for one month trial. All I need to complete this subscription. It says that it gave me a pin code through text messege. I have been waiting for two days for the text to come. I am getting upset so please help me asa...

Newbie

I need help for my spotify premium for one month trial. All I need to complete this subscription. It says that it gave me a pin code through text messege. I have been waiting for two days for the tex...

anjieeeeeeeeee

Roadie

510 Views

1 replies

0 likes

Premium
Subscription
  • 510 Views
  • 1 replies
  • 0 likes

How do I apply student discount to my already premium account

Hi, I've recently gotten all my college stuff and i was told I can get a student discount. How do I add the discount to my already exsisting premium account? HELP.thank youemily

Newbie

Hi, I've recently gotten all my college stuff and i was told I can get a student discount. How do I add the discount to my already exsisting premium account? HELP. thank you emily

DasPeter

Community Legend

231 Views

1 replies

0 likes

Premium
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Unable to upgrade to family

I have tried multiple times to upgrade to the family premium package, but keep getting an error message

Casual Listener

I have tried multiple times to upgrade to the family premium package, but keep getting an error message

DasPeter

Community Legend

539 Views

3 replies

0 likes

Premium
  • 539 Views
  • 3 replies
  • 0 likes

Forgotten premium account

My card is being charged for one premium subscription, but i cant remember having a spotify account that was premium. Have checked all of my familys accounts, but none of those are being paid for by me either. Since i cant cancel it from the account ...

Newbie

My card is being charged for one premium subscription, but i cant remember having a spotify account that was premium. Have checked all of my familys accounts, but none of those are being paid for by ...

DasPeter

Community Legend

221 Views

1 replies

0 likes

Account
Login
Premium
  • 221 Views
  • 1 replies
  • 0 likes

why am i being charged and dont even have premium?

Hi iv been charged $12.99 twice in the past two months and dont even have spotify premium its the free version i cant cancel anything on my account because nothing comes up can you just refund my money and delete my card? Thanks,

Casual Listener

Hi iv been charged $12.99 twice in the past two months and dont even have spotify premium its the free version i cant cancel anything on my account because nothing comes up can you just refund m...

zephyr31

Casual Listener

280 Views

3 replies

0 likes

Subscription
  • 280 Views
  • 3 replies
  • 0 likes

Problems signing in

I am a premium subscriber and for some reason my Spotify signed me out randomly. So I tried signing back in with my Facebook and the only thing that comes up is a page saying that I have my Spotify authorized with Facevook but nothing is happening. S...

Newbie

I am a premium subscriber and for some reason my Spotify signed me out randomly. So I tried signing back in with my Facebook and the only thing that comes up is a page saying that I have my Spotify a...

DasPeter

Community Legend

445 Views

1 replies

1 likes

Login
  • 445 Views
  • 1 replies
  • 1 likes

Annual subscription option for Family?

Is there an annual subscription payment option for Premium Family plan?

Newbie

Is there an annual subscription payment option for Premium Family plan?

DasPeter

Community Legend

1880 Views

3 replies

0 likes

Premium
Subscription
  • 1880 Views
  • 3 replies
  • 0 likes

WHy across all platforms does spotify stop playing?

This service has become useless the past 6 months, randomly deciding to stop after x many songs. Which was really stupid for you people to start trying to maximize profits and cut back on quality when the amaziong red youtube has came out. Cause now ...

Regular

 This service has become useless the past 6 months, randomly deciding to stop after x many songs. Which was really stupid for you people to start trying to maximize profits and cut back on quali...

armachian

Casual Listener

294 Views

1 replies

0 likes

Other
  • 294 Views
  • 1 replies
  • 0 likes

Pagado 3 veces y sigo sin tener mi suscripcion

He pagado y se me ha cobrado hasta en 3 ocasiones 0,99 cents y sigo sin tener el servicio premium. Me gustaría que se resolviera la situación lo antes posible devolviendome el dinero de las transaccionesYa he enviado un correo a la dirección de corre...

Casual Listener

He pagado y se me ha cobrado hasta en 3 ocasiones 0,99 cents y sigo sin tener el servicio premium. Me gustaría que se resolviera la situación lo antes posible devolviendome el dinero de las transacci...

OviiiOne

Community Legend

477 Views

4 replies

0 likes

Account
Premium
Subscription
  • 477 Views
  • 4 replies
  • 0 likes

Promo code to join family premium not working

I have the code to join Spotify premium and it keeps saying that the code isn't going to work but my brother and mothers code all worked.

Newbie

I have the code to join Spotify premium and it keeps saying that the code isn't going to work but my brother and mothers code all worked.

Astame

Community Legend

314 Views

1 replies

0 likes

Premium
  • 314 Views
  • 1 replies
  • 0 likes

did i get 3 months for 4.99?

Hello I just payed for my Spotify Premium, and it said at the advertisement that i get 3 months for 4.99 Euros. But at my accoutn it say it will expire in one month.Why did this happend? any explanations?Thx for the advanced help

Newbie

Hello  I just payed for my Spotify Premium, and it said at the advertisement that i get 3 months for 4.99 Euros.  But at my accoutn it say it will expire in one month. Why did this hap...

444 Views

0 replies

0 likes

Premium
Subscription
  • 444 Views
  • 0 replies
  • 0 likes

Student account discount removed

Hi, Recently, my discount for being a student was removed. I am not sure why that's so, because I'm still taking classes. Both my forms have been ignored so far-- Case # is 05492500 Thanks for your help in advance! Nate

Casual Listener

Hi,   Recently, my discount for being a student was removed. I am not sure why that's so, because I'm still taking classes. Both my forms have been ignored so far-- Case # is  05492500 ...

MattSuda

Spotify Star

366 Views

3 replies

0 likes

Premium
  • 366 Views
  • 3 replies
  • 0 likes

Cobro triple y sin activación

Buenas tardes,El día de hoy intenté activar mi cuenta familiar, pero no me lo permitío, lo intente tres veces, me decía que había un problema con mi tarjeta. Y me aparecía un mensaje en color rojo que decía que no me preocupara que ningun cargo se ha...

Newbie

Buenas tardes, El día de hoy intenté activar mi cuenta familiar, pero no me lo permitío, lo intente tres veces, me decía que había un problema con mi tarjeta. Y me aparecía un mensaje en color roj...

DasPeter

Community Legend

187 Views

1 replies

0 likes

Account
Premium
  • 187 Views
  • 1 replies
  • 0 likes

Charge for spotify

Casual Listener

Astame

Community Legend

246 Views

1 replies

0 likes

Account
  • 246 Views
  • 1 replies
  • 0 likes

Stuck in a wrong account on PS4

I can not log in to my Spotify account on my PS4. My friend logged in under his a while ago and now I just get a "You can only use Spotify abroad for 14 days" error. I cannot log out of his and use my account. Anyone know a way around this?

Newbie

I can not log in to my Spotify account on my PS4. My friend logged in under his a while ago and now I just get a "You can only use Spotify abroad for 14 days" error. I cannot log out of his and use m...

177 Views

0 replies

0 likes

Account
  • 177 Views
  • 0 replies
  • 0 likes