WHY DOES SPOTIFY TODAY EVERY 20 TO 30 MINUTES IT LOGS OUT OF MY ACCOUNT?

[Mariajosebermudezlam]

when i log in to my spotify account it always asks me to change my password, and today i logged in because sometimes my spotify account gets logged out, but today spotify every time i log in to my account, after about 20 minutes it takes out my spotify account and asks me the same thing to log in again, so if you could please help me ?

[Lyubka]

Hey @Mariajosebermudezlam,

Thank you for reaching out here in the Community!

The behavior you're describing seems very odd and we'll do our best to help you out. 

First off, we'd suggest that you log out of everywhere. You can do that by logging in to your account page and click on SIGN OUT EVERYWHERE. Then reset your password again.

We'd also recommend to change the password of your e-mail address as it might be compromised. 

Make sure you protect your account - you can check out this article for more info on how to do that. 

Hope this helps. Let us know how it goes. 

[jAhHaRrIs]

I have something similar, but I have to change my password every time.

 ave you fixed your problem cause I got no idea to fix my problem

[Susan_GP]

Hi there @jAhHaRrIs,

Thanks for your reply in this thread.

What message do you get when you try to log in before resetting your password? Does it tell you the credentials are incorrect? If you haven't, try what @Lyubka suggested. Go to your Account Overview page and Sign out everywhere. Additionally, remove access to all the apps you've connected to your account from here. You can easily reconnect your apps anytime. Once done, log back in and check if that makes a difference.

On another note, does this happen on a device in particular or across all devices? And could you try using a different internet connection to check if you're logged out again?

Keep us posted!