Weird username

[user-removed]

Hello,

today i made a new account using my phone.

I opened Spotify web page and everything was working fine, but when I tried to log in on PC app, I couldn't log in with my username with which I registered and my username was suddenly ,,48ya7djb7lxut0q568m0zizu8,, so i logged in with this username and it logged me in, but i don't want to use this, I want to use my nick which I chose when I made my account. In PC app, it shows my username correctly, but I need to log in with that long username, I can't even log in using my email adress. Is there any solution?

[osornios · Accepted solution]

Hey @user-removed

That string of characters is your actual Spotify username, which was assigned automatically to you when you created your account.

Fill out the contact form, and someone from Spotify will be happy to help you within 24-48 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.