Why am I “Not Eligible” for the Family Plan?

[Rpernsky]

Plan

Premium

Country

Canada

Device Yep.

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System Yep.

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

It seems I have a problem because you guys won’t take my money. I’m trying to upgrade from a Premium Account to a Family Account. I had been signed up through Apple, but have cancelled my subscription through the App Store, and am now trying to use the Spotify website to upgrade to a family plan so my kids don’t bump me off while I’m trying to make dinner. I keep getting an error saying that I’m “Not eligible for that plan”. C’mon, guys.. I’m TRYING to give you money EVERY MONTH.. don’t you want it? I’ve got some rad playlists on here, and would hate to have to start from scratch on another streaming service, but no matter which plan I select, I am “not eligible”.

[ReCel]

Fastest way to get reason of issue is to contact spotify by link below

https://www.spotify.com/about-us/contact/