Premium users hearing ads

[Maria]

We've received reports that active Premium users are hearing ads interrupting their listening experience.

[Kd321]

Fix isn't working have logged out 4 times and still can't press back button 

[F3lip3xz]

NO MORE ISSUES!

 

[ianw2285]

Same here! Premium account!!! I'm furious! I want a refund for today, and every day this continues.

[Headbot]

I had to uninstall and reinstall my app, I logged in and now hear adverts. I've checked my details and it still says I'm on a family plan - what should I do?

[MiMadreEsTuPadre69]

I have a Premium Duo account and I’m hearing adds play (multiple in a row) when I’m on my iMac. It doesn’t matter if I’m playing through the app I have downloaded or I'm logged on and streaming via the web player, after 3 or 4 tracks, an add, followed by another one, will just interrupt what I’m listening to. However, when I’m on my iPhone, I’m not hearing any adds. Yes, all of my devices are updated. Yes, I log out on every device before logging back in, one at a time, it’s all the same.

Plan - Premium Duo

Country - United States

Device - iMac

[sl120]

Fix your damn problems and give us a refund for the month lost. Considering the size of your company, this is unacceptable to leave as-is for a month. 

I will be switching to Apple Music until this is resolved - if not permanently.

[tacobella23]

Hearing ads on a premium account today!! 😭 Anyone know how this issue got resolved last time?

[KatyC]

Me too, UK premium duo account started this morning needs sorting asap Spotify ! 

[tstrong1993]

I am listening to normal music on my up-to-date, paid, premium account and every few songs ads randomly. I haven't had any issue like this in my 4+ years of membership. I AM NOT listening to podcasts, i'm simply listening to daily mixes.

[Globo]

Change this, because it has not been resolved apparently as you can see from feedback all around the world.