Why is my credit card being charged when I suppose to be getting premium account with rogers

[Golmel]

I have the service free with Rogers I want to know what's going on?

[osornios]

Hey @Golmel,

Try logging into your account settings on your browser with your email. Your username will be displayed after you login.

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner Rogers'.

If that's the case, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

If you're getting charged outside of Rogers, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

Hope it helps. 🙂