Help Wizard

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Why isn't it working?!

Why isn't it working?!

Sorry for posting here but I can't find anywere else to post. 3 days ago I payed for Premium and I got the reciept and the money has been drawn from my account but it won't work. Can someone tell me why? I've logged out and in several times but still nothing.... Getting a little angry.... Thanx for any help or answer.
1 Reply

Hey! Welcome to the community 🙂


If you sign into your online overview does it say you have premium? 

If it says Spotify free, it means that you have not subscribed on that account. Its amazingly easy to have two, one with a Spotify username and another via Facebook so check all of your details.

No worries if you can't find it, just get in touch with the customer services team directly using the online contact form and they will be able to assist you further.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.


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