Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419914 Views
  • 965 replies
  • 108 likes
  • Account
  • 419914 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185674 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185674 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103205 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103205 Views
  • 69 replies
  • 10 likes

spotify wont let me change my payment information

i switched banks and the card i had my subscription on is now gone and i need to change it to a new one however the page to change my payment information wont load, its nothing to do with my internet because every other website works, but it just won...

  • Newbie
  • i switched banks and the card i had my subscription on is now gone and i need to change it to a new one however the page to change my payment information wont load, its nothing to do with my internet...
  • Peter__
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Deleting account

Hi there I wanna delete my account please! Why do you guys make it so hard to do so???? I have sent an email to customer support but still no replies and my account is active!!! I want it to be deleted ASAP! I look forward to your reply. Luca

  • Visitor
  • Hi there   I wanna delete my account please! Why do you guys make it so hard to do so????   I have sent an email to customer support but still no replies and my account is active!!!...
  • Peter__
  • Community Legend
  • 496 Views
  • 14 replies
  • 0 likes
  • 496 Views
  • 14 replies
  • 0 likes

Payment not accepted

Hi there, My problem is simple to understand, but I can't have it solved. I have tried every way possible to pay for the Premium Subscription, even though Paypal and I haven't been successful. It always ends up informing me that it was no good, after...

  • Regular
  • Hi there,   My problem is simple to understand, but I can't have it solved. I have tried every way possible to pay for the Premium Subscription, even though Paypal and I haven't been success...
  • Peter__
  • Community Legend
  • 682 Views
  • 11 replies
  • 0 likes
  • 682 Views
  • 11 replies
  • 0 likes

Omg, can't find a song!

Can't believe it, 'Just A Day' by feeder can't be found! I found a song written in 1879 but couldn't find a really popular feeder song. Any ideas? was generally disappointed as was starting to think Spotify was the Google of music!

  • Regular
  • Can't believe it, 'Just A Day' by feeder can't be found! I found a song written in 1879 but couldn't find a really popular feeder song. Any ideas? was generally disappointed as was starting to think ...
  • Taylor
  • Community Legend
  • 2931 Views
  • 4 replies
  • 0 likes
  • 2931 Views
  • 4 replies
  • 0 likes

deactivated Fb account now no access

I deactivated my Fb account and found out that I lost access to my spotify bc I signed up originally through FB. I had no idea when i cancelled Fb that I would lose spotify. So I had to re-login to FB to even access these boards, what a joke. Then I ...

  • Visitor
  • I deactivated my Fb account and found out that I lost access to my spotify bc I signed up originally through FB. I had no idea when i cancelled Fb that I would lose spotify. So I had to re-login to F...
  • Peter__
  • Community Legend
  • 1025 Views
  • 4 replies
  • 0 likes
  • 1025 Views
  • 4 replies
  • 0 likes

Playlist running time

Has the playlist total running time gone or is it hidden somewhere? Apologies if this has been asked before as it altered a while back.

  • Newbie
  • Has the playlist total running time gone or is it hidden somewhere? Apologies if this has been asked before as it altered a while back.
  • Sam
  • Spotify
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

E-gift card - buying for a friend in Germany

Hello all, I'd like to buy a 3-month premium subscription for a friend, but the website's restrictions are making it extremely difficult! I'll do my best to explain things simply: We both live in Germany right now (I'm here short-term). My only possi...

  • Casual Listener
  • Hello all,   I'd like to buy a 3-month premium subscription for a friend, but the website's restrictions are making it extremely difficult! I'll do my best to explain things simply:   W...
  • Adam
  • Roadie
  • 2949 Views
  • 3 replies
  • 0 likes
  • 2949 Views
  • 3 replies
  • 0 likes

techie help please!

Like many others I have inadvertently deleted my account by trying to unlink from the monster that is FaceBook. I see that you may be able to close the new account made accidentally and relocate all the playlists I have lovingly created in the origin...

  • Casual Listener
  • Like many others I have inadvertently deleted my account by trying to unlink from the monster that is FaceBook. I see that you may be able to close the new account made accidentally and relocate...
  • Joe
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

I've been billed for 1 entire year but I had monthly and I was about to cancel my Premium

Greetings, I already opened a ticket at Spotify. Today I've been billed for 119.88 EUR yearly service. I never changed from monthly to yearly, I only logged in in the past to check how to disable my Premium account. Anyone else had this problem befor...

  • Newbie
  • Greetings,   I already opened a ticket at Spotify. Today I've been billed for 119.88 EUR yearly service. I never changed from monthly to yearly, I only logged in in the past to check how to ...
  • Joe
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

I just deleted my playlist :(

I was trying to delete a song from my playlist, but inadvertadly deleted the playlist itself. It was called 'To Listen to'. Is there any way to recover it?

  • Newbie
  • I was trying to delete a song from my playlist, but inadvertadly deleted the playlist itself. It was called 'To Listen to'.   Is there any way to recover it?
  • Peter__
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Unable to renew

I have a monthly subscription and it failed this month because I didn't have funds in the account. All my playlists have disappeared. I am now trying to pay for the month that I have missed but my subscription is saying that my next payment isn't due...

  • Newbie
  • I have a monthly subscription and it failed this month because I didn't have funds in the account. All my playlists have disappeared. I am now trying to pay for the month that I have missed but my ...
  • Peter__
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Accidentally deleted entire playlist. now only 1 song remains

Hi, I had a playlist called "awesome songs." Today, I added a song to it, and I realized my entire playlist was gone. Please help!

  • Casual Listener
  • Hi,   I had a playlist called "awesome songs." Today, I added a song to it, and I realized my entire playlist was gone. Please help! 
  • Peter__
  • Community Legend
  • 578 Views
  • 8 replies
  • 0 likes
  • 578 Views
  • 8 replies
  • 0 likes

Payment problem

So My payment failed the other day and theban i checked if i had Any money left and repayed. It accepted and has taken money. But my account still says I'm going with the free spotify so my iPhone ain't working.Please help fast

  • Newbie
  • So My payment failed the other day and theban i checked if i had Any money left and repayed. It accepted and has taken money. But my account still says I'm going with the free spotify so my iPhone ai...
  • Peter__
  • Community Legend
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Spotify section not showing in timeline

Hello! I have a problem with my shared music. I have enabled everything and I only see the music in the "recent activity" section. I have enabled too the Spotify section in the timeline but it not appears. And when I ho to More > Spotify on the top o...

  • Casual Listener
  • Hello!   I have a problem with my shared music. I have enabled everything and I only see the music in the "recent activity" section. I have enabled too the Spotify section in the timeline bu...
  • amartinezpa
  • Casual Listener
  • 1136 Views
  • 6 replies
  • 0 likes
  • 1136 Views
  • 6 replies
  • 0 likes

Playlist with 4000+ tracks on Mac only 300+ showing on IOS

Hi, I decided to create a new playlist on the desktop version and add all the tracks from all my other playlist into one so that I can shuffle through all my music on my iPhone. The playlist shows on my iPhone but only contains 300 odd. I tried creat...

  • Music Fan
  • Hi, I decided to create a new playlist on the desktop version and add all the tracks from all my other playlist into one so that I can shuffle through all my music on my iPhone. The playlist shows on...
  • j4m1eb
  • Music Fan
  • 569 Views
  • 4 replies
  • 0 likes
  • 569 Views
  • 4 replies
  • 0 likes

pagos

hola me cobraron 2 veces la cuota premium de marzo y todavia hoy en mayo no devolvieron el importe y siguen cobrandome

  • Visitor
  • hola me cobraron 2 veces la cuota premium de marzo y todavia hoy en mayo no devolvieron el importe y siguen cobrandome   
  • Taylor
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Problem re-enabling premium service

Hello, Recently my premium service lapsed due to credit card payments failing (lost credit card). I have updated the credit card details but am having trouble re-enabling my account. I am still travelling and am currently in Indonesia. I log in to sp...

  • Casual Listener
  • Hello, Recently my premium service lapsed due to credit card payments failing (lost credit card). I have updated the credit card details but am having trouble re-enabling my account. I am still tra...
  • trapdoor_spider
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Facebook and login

I currently have a spotify that I pay for the premium with and it is linked to my facebook account. I have deactivated facebook and do not want to reactivate to keep spotify. Is there a way for me to copy those play lists and have my account transfer...

  • Visitor
  • I currently have a spotify that I pay for the premium with and it is linked to my facebook account. I have deactivated facebook and do not want to reactivate to keep spotify. Is there a way for me to...
  • Peter__
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Signing up using NUS discount

Hi, I just tried to sign up using the NUS link from their website and after logging in i get the following message: Student discount This feature is currently unavailable. Please try again later. anybody have any ideas please? thanks.

  • Casual Listener
  • Hi,   I just tried to sign up using the NUS link from their website and after logging in i get the following message:   Student discount This feature is currently unavailable. Ple...
  • beardedbenito
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Payment failed now spotify premium wont work

My credit card was stolen so i cancelled it and spotify was set up to take payment from it. Have changed card on account for spotify but premium is still not working! Any ideas wht i can do? Can't find a contact number for spotify either o ask them!T...

  • Casual Listener
  • My credit card was stolen so i cancelled it and spotify was set up to take payment from it. Have changed card on account for spotify but premium is still not working! Any ideas wht i can do? Can't fi...
  • Sam
  • Spotify
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes