Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Wrong password

Wrong password

I recently disconnect Spotify from Facebook and now I've lost all my playlists and my premium service.

When I want to change my Spotify account password system tells me that I have to change my Facebook password.

 

It seems that I have 2 users: spotify user (premium) not available and fb user (free) available.

 

Please, I want to recover my premium service and playlists.

Reply
1 Reply

Hey! Welcome to the community 🙂 

 

If you know your Spotify username you can recover your password by entering your username (not email address) on the password reset page. 

If you don't, post back here and I will see if I can get a member of staff to look into this for you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random