Ya quedo registrado la tarjeta de regalo pero no me da los veneficios

[#1]

Que me den los veneficios que según ya están pero no los cumple

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

That being said, it's possible you logged in into a free account. This can be the reason why you can't see the Premium service. We suggest you check the details the account you logged in with these steps on a mobile device:

1. Go to Home.
2. Go to Settings.
3. At the top of settings, if the account is Premium, you can see the email linked to your account (if any).

If you aren’t certain about the details you used to register on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium account may be linked to one of these options as well.

We hope you found this helpful. Let us know if you need anything else.