although country changed, still not working

[Salviral]

Hi there,

I can't not login anymore because the country does not belong to the one in my profile??

Can´t understand, I changed to Spain and I am in Spain....

frustrating.

I even created a new user (serchmalaga) and happening the same...

HELP!

[Alejandro_C]

Hey @Salviral, welcome to the Community!

We've had a look at both the accounts and can confirm they're set up in Spain. Are you using an international IP address by any chance? We'd recommend checking those settings with your internet provider.

Let us know how that goes. 

[niball]

Hi, I have the exact same problem. I am in Norway, and even though I can login to Spotify on the web, on my player i get "The username or password is incorrect. (Error code: 3)"

Frustrating.

[user-removed]

Hey,

I live in the US and it might have something to do directly with you're internet provider.

Before you contact them try this though

1. Log in and out (if not done at least twice)

2. Uninstall and reinstall Spotify(If not using the web player)

3.Check IP Address to confirm that it is based in Spain

4. Try "Forget Network" to reassign IP Address

5. Contact Spotify Support or Internet Provider for help.

Hope this helps 

Thanks,

Rekiso102

[Alejandro_C]

Hey @niball, welcome to the Community!

Have you tried following these steps?

Let us know if it helps.

[niball]

Figured it out, and the solution is lame. In the application login you are not to use the same login as in the browser.

Internet Spotify login:

username@domain.com

password

Spotify application login:

username

password

[Salviral]

Right!
I'm using Quantis, satellite internet provider in Spain, but I've checked
that the IP address used is in Switzerland?
What's the solution to this? Setting up in my profile that the country is
Switzerland and not Spain?

[Salviral]

Right!
I'm using Quantis, satellite internet provider in Spain, but I've checked
that the IP address used is in Switzerland?
What's the solution to this? Setting up in my profile that the country is
Switzerland and not Spain?