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an unknown error occurred. please try again in a while

an unknown error occurred. please try again in a while

Hi:

I recently added a friend in my Premium account. When they try to log in into the new account, the "an unknown error occurred. please try again in a while" message appears in any device they've tried to log in

I would like to get some advice

Thanks in advance

 

WhatsApp Image 2017-08-25 at 17.30.27.jpg
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