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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434074 Views
  • 967 replies
  • 108 likes
  • Account
  • 434074 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192627 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192627 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105972 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105972 Views
  • 70 replies
  • 11 likes

Premium to Not Premium - can't play songs?

Hi, I just want to make sure this is, in fact, as absurd as it seems....or am I missing something? My premium expired, now that I'm "basic," I can't play a song I search for? That's nice. Bye-bye Spotify!

  • Newbie
  • Hi, I just want to make sure this is, in fact, as absurd as it seems....or am I missing something?  My premium expired, now that I'm "basic," I can't play a song I search for?  That's nice....
  • 120 Views
  • 0 replies
  • 1 likes
  • 120 Views
  • 0 replies
  • 1 likes

desvincular mi usuario de spotify con facebook

hola!! para acceder a mi cuenta de spotify premium lo hago a través de mi cuenta de facebook, lo que es un poco incómodo. alguien sabe como puedo hacer para iniciar sesión en spotify con un mail en vez de hacerlo de esta manera? es necesario eliminar...

  • Newbie
  • hola!! para acceder a mi cuenta de spotify premium lo hago a través de mi cuenta de facebook, lo que es un poco incómodo. alguien sabe como puedo hacer para iniciar sesión en spotify con un mail en v...
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 162 Views
  • 0 replies
  • 0 likes

Pago en el Oxxo

Realice el pago en el Oxxo y no se ha activado el premium, que puedo hacer?

  • Newbie
  • Realice el pago en el Oxxo y no se ha activado el premium, que puedo hacer?
  • 300 Views
  • 0 replies
  • 4 likes
  • 300 Views
  • 0 replies
  • 4 likes

We're sorry that email is taken

I want to change my email address but I get the message "...sorry that email is taken"BUT its my email!? How can I change my email?

  • Newbie
  • I want to change my email address but I get the message "...sorry that email is taken" BUT its my email!? How can I change my email?
  • oljuspotify
  • Composer
  • 1217 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1217 Views
  • 1 replies
  • 0 likes

IMPEDITIVO PARA CADASTRO DE BANDA

Estou com problema para cadastrar minha banda, pois já existe outra com o mesmo nome. Quais são os procedimentos para conseguir o cadastro?

  • Newbie
  • Estou com problema para cadastrar minha banda, pois já existe outra com o mesmo nome. Quais são os procedimentos para conseguir o cadastro?
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Album information of my songs are being attributed to the wrong person.

Album information of my songs are being attributed to the wrong person. This has happened thrice. Two of them have been corrected and the third one has been released recently but is attributed to the same ,wrong artist. Is there any way I can ensure ...

  • Casual Listener
  • Album information of my songs are being attributed to the wrong person. This has happened thrice.    Two of them have been corrected and the third one has been released recently but is at...
  • 109 Views
  • 0 replies
  • 0 likes
  • Account
  • 109 Views
  • 0 replies
  • 0 likes

Konto löschen funktioniert nicht

Ich möchte mein Konto gerne löschen, um es von Facebook zu trennen. Wenn ich die einzelnen Schritte bis zum Schluss durchgehe, erhalte ich aber keine Mail mit dem erforderten Link (auch nicht im Spam). Gibt es noch eine Option das Konto aufzulösen? D...

  • Visitor
  • Ich möchte mein Konto gerne löschen, um es von Facebook zu trennen. Wenn ich die einzelnen Schritte bis zum Schluss durchgehe, erhalte ich aber keine Mail mit dem erforderten Link (auch nicht im Spam...
  • 1086 Views
  • 0 replies
  • 1 likes
  • Account
    Subscription
  • 1086 Views
  • 0 replies
  • 1 likes

Suspicious Mailadress

Hi, In my profile a suspicious mailadess is set as my own, which it obviously isn't. How ever, I would like to change the mailadress - but i get stuck in a moment22 kind of situation. I do not remember my password, since i login with my FB-account. A...

  • Casual Listener
  • Hi,   In my profile a suspicious mailadess is set as my own, which it obviously isn't. How ever, I would like to change the mailadress - but i get stuck in a moment22 kind of situation. &nbsp...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Security
  • 150 Views
  • 1 replies
  • 0 likes

Add Equalizer in Spotify

Jag kan inte längre komma åt mitt konto. Först stod det att det inte fanns något aktiverat konto på användarnamnet eller på mailadressen (har provat olika mailadresser som jag använt genom åren). Jag har mitt konto kopplat till Telia och jag upplever...

  • Newbie
  • Jag kan inte längre komma åt mitt konto. Först stod det att det inte fanns något aktiverat konto på användarnamnet eller på mailadressen (har provat olika mailadresser som jag använt genom åren). Jag...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Two accounts?

Hi everybody,I have a problem with my account. A few days ago I was informed, that I couln't be contacted anymore via mail by Spotify. That was and is true because I used my old account from university. Now I wanted to change it to my own mail adress...

  • Newbie
  • Hi everybody, I have a problem with my account. A few days ago I was informed, that I couln't be contacted anymore via mail by Spotify. That was and is true because I used my old account from univer...
  • jsannn
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 161 Views
  • 1 replies
  • 0 likes

Unknown account

I got on my amazon fire stick tv,opened spotify and some one else account was looged in and i dont know who it is. The account name is Steven Mills. I dont know anybody named Steven mills. I would like an explanation or help understanding how his acc...

  • Visitor
  • I got on my amazon fire stick tv,opened spotify and some one else account was looged in and i dont know who it is. The account name is Steven Mills. I dont know anybody named Steven mills. I would li...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Account continuously compromised.

A little while ago an unknown device popped up in my devices lists. The device was named something like "aylena iphone'u". I proceeded to log out from all devices, and changed my password as soon as I got home.The problem seemed resolved, untill I ju...

  • Newbie
  • A little while ago an unknown device popped up in my devices lists.   The device was named something like "aylena iphone'u".   I proceeded to log out from all devices, and changed my pa...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Unknown iphone users within my account

Hey guys, what happened yesterday?Somehow two unknown users (with iPhones) where inside my account!It's aboslutely impossible that they were anywhere near me or in the same Wifi.So, all their listened songs appear in my list - I tried to kick them ou...

  • Newbie
  • Hey guys, what happened yesterday? Somehow two unknown users (with iPhones) where inside my account! It's aboslutely impossible that they were anywhere near me or in the same Wifi. So, all their l...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 135 Views
  • 1 replies
  • 0 likes

Username

Hi I was just wondering is there a way to not necessarily change my username, but make my display name my name? I see a lot of profiles that are just people's names, and mine is my username, but I'd rather it be my name.

  • Newbie
  • Hi I was just wondering is there a way to not necessarily change my username, but make my display name my name? I see a lot of profiles that are just people's names, and mine is my username, but...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Spotify ei anna sisäänkirjaantua, kun tili on offline tilassa

Tilini oli kirjautunut ulos ja oli jäänyt oflline tila päälle. Nyt ei pääse kirjautumaan sisään, koska laite offline tilassa. Pitäisi saada jostain vaihdettua online tilaan, että sisäänkirjautuminen onnistuu.

  • Newbie
  • Tilini oli kirjautunut ulos ja oli jäänyt oflline tila päälle. Nyt ei pääse kirjautumaan sisään, koska laite offline tilassa. Pitäisi saada jostain vaihdettua online tilaan, että sisäänkirjautuminen ...
  • 325 Views
  • 0 replies
  • 2 likes
  • 325 Views
  • 0 replies
  • 2 likes

PREMIUM ACCOUNT WORKING AS FREE

Why can't  I use my account as premium if I gave my credit card info?

  • Newbie
  • Why can't  I use my account as premium if I gave my credit card info?
  • 842 Views
  • 0 replies
  • 0 likes
  • 842 Views
  • 0 replies
  • 0 likes

Error Code- Abroad

My spotify says I've been abroad and I can't go on my account because you can "only be abroad for 14 days." I tried to fix it by changing my country in settings, but I am not abroad nor have I ever been abroad. Any other ways to fix this? This is my ...

  • Newbie
  • My spotify says I've been abroad and I can't go on my account because you can "only be abroad for 14 days." I tried to fix it by changing my country in settings, but I am not abroad nor have I ever b...
  • user-removed
  • Not applicable
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Pay premium by mobile (Smart Communication)

Hi All,When I checked this link on how to pay premium by mobile, there is no option selecting pay by mobile, only credit card, online banking, paypal, pay by cash and molpoints. So how could I find the pay by mobile option? Please see attached file f...

  • Casual Listener
  • Hi All, When I checked this link on how to pay premium by mobile, there is no option selecting pay by mobile, only credit card, online banking, paypal, pay by cash and molpoints. So how could I fi...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Old account

I have a new Spotify account with new facebook account. I will subscribe premium soon. How can I get the songs I had listened to with my old Spotify account that I logged in using old Facebook account? I cannot log in my old account because payment a...

  • Visitor
  • I have a new Spotify account with new facebook account. I will subscribe premium soon.   How can I get the songs I had listened to with my old Spotify account that I logged in using old Facebo...
  • user-removed
  • Not applicable
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Offline Acces Withdrawn on my laptop

Hi, Offline Acces has been Withdrawn on my laptop for some reason. Could you please reset this for me? Thanks!

  • Newbie
  • Hi,   Offline Acces has been Withdrawn on my laptop for some reason. Could you please reset this for me?   Thanks! 
  • 88 Views
  • 0 replies
  • 0 likes
  • Account
  • 88 Views
  • 0 replies
  • 0 likes