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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406142 Views
  • 958 replies
  • 107 likes
  • Account
  • 406142 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175867 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175867 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100013 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100013 Views
  • 68 replies
  • 10 likes

International Student in UK

Hi, I am Chilean and while I was there I had Spotify Premium. A few months ago I moved to UK to study and my classmates (all of them from differents countries than UK) told me I could change my account to one with student discount. I am a full time s...

  • Casual Listener
  • Hi, I am Chilean and while I was there I had Spotify Premium. A few months ago I moved to UK to study and my classmates (all of them from differents countries than UK) told me I could change my accou...
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Foi pago e o spotify não reconhece

Contratei o plano premium de 1,99 por 3 meses, foi descontado e mesmo assim diz que eu nao sou premium, não consigo baixar músicas, e fica pedindo para fazer meu cadastro no plano, sendo que já até efetuei o pagamento do mesmo.

  • Casual Listener
  • Contratei o plano premium de 1,99 por 3 meses, foi descontado e mesmo assim diz que eu nao sou premium, não consigo baixar músicas, e fica pedindo para fazer meu cadastro no plano, sendo que já até e...
  • Bittencourt
  • Spotify Star
  • 301 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 301 Views
  • 5 replies
  • 0 likes

I updated to premium in the wrong account

How can a cancell my subscription to premium?

  • Newbie
  • How can a cancell my subscription to premium?
  • Bittencourt
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 121 Views
  • 1 replies
  • 0 likes

Got billed more than advertised!

I decided to get the new deal Spotify has been advertising all of the place which was 3 months of premium for $0.99. I bought the product and received an email as a receipt that said i had been charged the normal price of $9.99. Am I able to get a re...

  • Newbie
  • I decided to get the new deal Spotify has been advertising all of the place which was  3 months of premium for $0.99. I bought the product and received an email as a receipt that said i had been...
  • Bittencourt
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium
  • 113 Views
  • 1 replies
  • 0 likes

Help

I'm currently a premium paying customer and can't use my Spotify

  • Newbie
  • I'm currently a premium paying customer and can't use my Spotify
  • Bittencourt
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 102 Views
  • 1 replies
  • 0 likes

R$1,99 por mês para quem já é premium

Eu quero saber se eu cancelar minha conta premium até dia 1 de Janeiro eu terei acesso a esta promoção de R$1,99 por mês, mesmo ja utilizando premium a um tempo.

  • Newbie
  • Eu quero saber se eu cancelar minha conta premium até dia 1 de Janeiro eu terei acesso a esta promoção de R$1,99 por mês, mesmo ja utilizando premium a um tempo.
  • Bittencourt
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 122 Views
  • 1 replies
  • 0 likes

Songs

Why do I don't have certain songs that other people have? I'm missing songs that I want to add to my playlist

  • Newbie
  • Why do I don't have certain songs that other people have? I'm missing songs that I want to add to my playlist
  • Bittencourt
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

spotify family in 2 different countries

HelloI live partially in France 80% and in the US 20% of the time. I created a spotify family account today from France and wanted to share with my 2 kids who live full time in the US. The invitations I send them did not because of the country issue....

  • Casual Listener
  • Hello I live partially in France 80% and in the US 20% of the time. I created a spotify family account today from France and wanted to share with my 2 kids who live full time in the US. The invitati...
  • Maxim
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pague la semana pasada pero esta semana me puso otra vez en gratis

La semana pasada compre la suscripción a spotify y esta semana otra vez me puso en gratis, y se me volvió al realizar el cobro de la suscripción.

  • Newbie
  • La semana pasada compre la suscripción a spotify y esta semana otra vez me puso en gratis, y se me volvió al realizar el cobro de la suscripción.
  • FabianS_Bogota
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para ativar o premium

Nao estou conseguindo acessar meu spotify premium...ja paguei, cobrou da minha conta e nada...nao ativou ate agora.

  • Newbie
  • Nao estou conseguindo acessar meu spotify premium...ja paguei, cobrou da minha conta e nada...nao ativou ate agora.
  • FabianS_Bogota
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! How can I see what times I've logged in to my account?

Today, I opened my spotify and It said that a device called SM-G925T was listening using my account. I am about to change my password but I wanted to know if there is a way that I can view all the account activity. I want to know how many times this ...

  • Casual Listener
  • Today, I opened my spotify and It said that a device called SM-G925T was listening using my account. I am about to change my password but I wanted to know if there is a way that I can view all the ac...
  • Toniannequillz
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 301 Views
  • 2 replies
  • 0 likes

Need help please

I changed my password. When I logged in right after.. . there is no history, no my downloaded music, no spotify premium.. nothing.I want it back help me please.

  • Newbie
  • I changed my password. When I logged in right after.. . there is no history, no my downloaded music, no spotify premium.. nothing. I want it back 😞 help me please.
  • Bittencourt
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Wrong Country and Failed Payment

I originally started my Spotify account while I was living in the U.S. and paid my monthly premium payment using my American debit card. Now that I'm living in Canada, I would like to start paying using my Canadian card. It says my country is U.S. on...

  • Newbie
  • I originally started my Spotify account while I was living in the U.S. and paid my monthly premium payment using my American debit card. Now that I'm living in Canada, I would like to start paying us...
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

problems logging in / travling abroad error

Everytime I try to login it tells me I'm traveling abroad and I need to go to spotify.com to tell them where i am. I have tried selecting USA it says not a valid country. Oh and I have never left the country so I don't know why it's telling me this i...

  • Newbie
  • Everytime I try to login it tells me I'm traveling abroad and I need to go to spotify.com to tell them where i am. I have tried selecting USA it says not a valid country. Oh and I have never left the...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution spotify and vodafone

hey guys 2 years ago i moved from being a spotify premium account holder to a vodafone premium for free account holder. I ended my vodafone contract 6 months ago and wanted to change back to just a spotify premium account. Here's the issue vodafone s...

  • Newbie
  • hey guys   2 years ago i moved from being a spotify premium account holder to a vodafone premium for free account holder. I ended my vodafone contract 6 months ago and wanted to change back to...
  • FabianS_Bogota
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution LIBERACIÓN DE CORREO

Hola, me gustaría obtener ayuda para la liberación de mi correo, ya que necesito hacer una cuenta nueva con el mismo correo con el que inicio sesión en Facebook

  • Newbie
  • Hola, me gustaría obtener ayuda para la liberación de mi correo, ya que necesito hacer una cuenta nueva con el mismo correo con el que inicio sesión en Facebook
  • FabianS_Bogota
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Not working on Samsung Smart TV (2013) anymore

I have a Samsung Smart TV (2013) and Spotify works there up until 4 weeks ago. The app is still on TV but it doesn't show any playlists or icons. It just shows the background of Spotify. What can I do?

  • Newbie
  • I have a Samsung Smart TV (2013) and Spotify works there up until 4 weeks ago. The app is still on TV but it doesn't show any playlists or icons. It just shows the background of Spotify. What can I d...
  • 622 Views
  • 0 replies
  • 0 likes
  • Premium
  • 622 Views
  • 0 replies
  • 0 likes

spotify family payment methods

Hello, Our family was interested in getting the spotify family subscription. So i was trying the purchase it but i found it that you are only able to pay with credit card and not with ideal. We only use ideal so it was a pity when we found it we cant...

  • Casual Listener
  • Hello,   Our family was interested in getting the spotify family subscription. So i was trying the purchase it but i found it that you are only able to pay with credit card and not with ideal....
  • rowantje05
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Spotify Premium does not work.

I bought the 3 months for € 0.99 and it doesn't work. The money hasnt been taken but it wont let me pay with paypal.Can anyone help me?

  • Casual Listener
  • I bought the 3 months for € 0.99 and it doesn't work. The money hasnt been taken but it wont let me pay with paypal. Can anyone help me?
  • fleurjutten2002
  • Casual Listener
  • 193 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 193 Views
  • 3 replies
  • 0 likes