Announcements

can't log in because it says i'm offline

Solved!
Reply
Highlighted

can't log in because it says i'm offline

Newbie

I somehow was signed out of my spotify acount on my android phone and now when i try to log bak in is says I am set to offline mode which I was on my acount but how am I supposed to go online if I can't sign into my account? My email and password are both correct.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Solution!

Re: can't log in because it says i'm offline

Spotify Legend

Hey all,

 

If you are experiencing any issues with logging in while the app is set to offline mode, please take a look at this thread.

 

This is a known issue and while there currently isn't a fix for it, there is a workaround in the thread linked above that should help.

Should you still not be able to log in to your account, we'd recommend you also take a look at this support article for further tips and tricks. 

 

We've blocked replies to this topic for now. If you have any further questions, make sure to create a new thread in the relevant help board here.

 

Thanks for your understanding and have a nice day!

View solution in original post

329 Replies
Highlighted

Re: can't log in because it says i'm offline

Roadie

Hey rachel2020, welcome to the Community!

 

Curious issue indeed. Firstly, let's try a reinstall of the app. That should get things back on track and allow you to log in normally. 



gryffyn


Was my response helpful?
Please like it and accept it as a solution 🙂


Highlighted

Re: can't log in because it says i'm offline

Newbie
Having the same problem.
I reinstalled the app on my android phone and it worked normal for 2 days, then found it logged out again and went back to saying my phone was set to offline and can't sign in even though I'm currently using the Wi-Fi on my phone.
Highlighted

Re: can't log in because it says i'm offline

Newbie

Please guys. This problem is so annoying. You have to reinstall and download all your playlists. 

Highlighted

Re: can't log in because it says i'm offline

Casual Listener

I am experiencing the same problem.  I see that reinstalling the app might solve the problem but will require re-downloading all my playlists.  This is a big quality regression. As a paying premium user, I'd not expect to be asked to reinstall again and again, which appears to be the 'solution' to many issues with the app.  Hoping for a less drastic solution. 

Highlighted

Re: can't log in because it says i'm offline

Casual Listener

Same issue. I reinstalled and it still won't let me login. So annoying and stupid - it just says "Please go online to connect to Spotify." What does that even mean? I am connected on wifi and have a data plan but still can't get on. I logged in on my computer and still can't find anywhere to be able to login

Highlighted

Re: can't log in because it says i'm offline

Newbie

Same issue. App updated, logged me out, was in offline mode and now it won't let me log back in. This needs to be fixed, it's unreal to be locked out like this.

Highlighted

Re: can't log in because it says i'm offline

Casual Listener

I chatted with support and they were useless. I went to the spotify app on my phone and uninstalled all updates, then logged in and it let me (I guess uninstalling the updates, took the saved data with it?). After I got in, I updated the app and it was fine. Still so so stupid that you get locked out - had to redownload all my songs, super annoying and just stupid.

Highlighted

Re: can't log in because it says i'm offline

Casual Listener

So this gets even better!

 

I uninstalled Spotify from my phone, reinstalled, redownloaded tons of my music.  Annoying, but it worked.  Well, I restarted my phone and when it came back up, I was locked out of the Spotify app again!  Unbelievable.

 

This is an egregious bug --  does anyone at Spotify care about user experience?  Do I need to mention that I am a paying 'Premium' member?

 

 

Highlighted

Re: can't log in because it says i'm offline

Regular

Same issue.  I demand a solution or money back.  I'm a premium user and I've not been able to use spotify 's services for three days now.  Has to use google play today.  It worked fine.

SUGGESTED POSTS